Customer Service Training

Keith. JR Frederick

**-** ******** ***** ****

Apt 6A

Rockaway Beach, NY 11693 Phone: 347-***-****

Email: ****************@*****.***

Objective To obtain a position that will allow me to utilize my experience and skills acquired in my professional background. To continue to gain new skills and successfully implement them in a new position that will increase my efficiency as an employee and benefit my company as a

Whole .

Experience Burlington Coat Factory Brooklyn, NY

April 2005-April 2005

Retail Customer Service

Worked in stock room logging deliveries and assessing inventory of shoe department

Assisted customers in selection and purchasing of new shoes

Conducted cash and charge transactions

Collaborated with other employees to ensure the proper performance of the department by taking stock, maintaining order, and gaining knowledge of specific products.

EWVIDCO Brooklyn, NY

June 2007-August 2008

Assistant

Filled paperwork and managed file room

Entered data into online and in house database

Handled all mail related office duties

Contacted clients about membership renewals and answered all member inquiries

Assisted in the planning of company functions which included interfacing with vendors

and other workers.

St. Nick’s Alliance Brooklyn, NY

August 2008-June 2012

Porter/Handyman

Served as on call handyman

Responsible for fixing leaks, clogs, windows, doors etc

Oversaw all types of general maintenance such as: brush painting, exterior drain clogging, furniture moving, electrical, appliance installation and plumbing.

Education Bushwick Community High School (Class of 2007) Brooklyn, NY

Obtained certificate from City Tech for training in boiler installation and repair

Obtained certificate from City Tech for hands on repairs such as doors, plumbing, tiling, installation and wiring of lighting, and various construction and carpentry training.

. Obtained certificate from Aye Spy Expert Investigations for eight hour security guard training.

. Obtained certificate from Aye Spy Expert Investigations for sixteen hour security guard training

Skills Retail

Microsoft Office and basic computer applications

Filing and database management

Certified in a variety of carpentry and plumbing tasks

Certified in light home repairs

.8 hour security guard training

.16 hour security guard training

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