Customer Service Quality Assurance
Resume:
JAMES SALAZAR
H IGH LAND, I NDIANA
46322
JI *******@*********.***
OBJECT I V E
To secure a challenging entry-level position that will enable me to apply my in-depth
abilities in the areas of operating systems, networks, network management or system
administration as well as gain valuable work experience in the Information Technology
or Computer Science field t hrough a Co-op work term with a leading edge high
technology organization.
E DUCAT IO N
I vy Tech Community College 2009- 2011
G a ry, I n.
Associate of Applied Science C.I.T. A ugust 2009 – May
2011
GPA 3.2/4.0
Certificate Network Administration
Certificate PC Support and Administration
Technical Certificate Networking Concentration May
2011
Northwestern Business College 2004- 2005
B ridgeview, I l.
Computer T raining Labs 2001- 2002 Chicago, I l.
Mount Carmel H igh School Graduate 1984 – 1988 Chicago, I l.
WORK EXPER I E NCE
2004 - 2009 The Formhouse Inc. Bedford Park, Il. 60638
Lead Tech. / CD/DVD Entertainment Division 2nd Shift
Managed operations (including Quality Assurance, Production and Maintenance).
Assisted the Data Processing Specialist on projects.
Kept operation managers, customer service and sales representatives informed on job status
regarding CD/DVD packaging.
2000 - 2004 The Formhouse Inc. Bedford Park, Il. 60638
Lead Tech. / Card Personalization Dept. 2nd Shift
Developed skills regarding the operation and maintenance of the U800 DataCard machines.
Managed operations (including Quality Assurance, Production and Maintenance).
Assisted the Data Processing Specialist on projects.
1994 - 2000 The Formhouse Inc. Bedford Park, Il. 60638
Lead Mechanic Overall Production Floor 2nd Shift
Kept operation managers, customer service and sales representatives informed on job status.
Managed a team of 12 mechanics on setup, preventive maintenance and floor support.
Organized setup instructions, maintenance routines and implemented support strategies.
Evaluated mechanics on an individual basis regarding but not limited to skill level, attendance and
attitude.
1992 - 1994 The Formhouse Inc. Bedford Park, Il. 60638
Maintenance Mechanic 2nd Shift
Developed skills regarding the setup and maintenance of all machines used on the production
floor.
1991 - 1992 The Formhouse Inc. Bedford Park, Il. 60638
Machine Operator 2nd Shift
Developed and perfected the skills to operate the machinery used on the production floor. These
machines include but are not limited to Strippers, Mailers, Inserters, 3M Post-It-Note machines,
various Shrink-wrappers, Double-headers to Quad-headers, Label-Aires, Mini- Folders, Sytex
Graphics Printers, Ga-Verhen’s, cold and hot glue applicators( most notably Nordson’s and
ITW’s).
1988 – 1990 Prudential-Bache Securities Chicago, Il. 60614
Phone Clerk Mgr.
Relayed information concerning daily market activities for customers in various locations nation-
wide.
Worked alongside brokers to allow customers their best options at any given moment.
ACT I V I T I ES & AWARDS
I have received the following IT certifications through personal studies and attending
Computer Training Labs:
“Microsoft Certified P rofessional”: Certificate of Excellence
Successfully completed the requirements to be recognized as a M .C.P. by passing
exam 70-210; I nstalling, Configuring and Administering Windows 2000
P rofessional & exam 70-215; I nstalling, Configuring and Administering
W indows 2000 Server.
July 2001 – February 2003 Signed: B ill Gates- P resident / CEO
“CompT IA A+ Certified Professional”: Certificate of Excellence
Successfully completed the requirements to be recognized as an A+ Certified
P rofessional by passing CompT IA exams A+ Core Hardware and A+ OS
T echnologies.
August 2002 Signed: John Venator – P resident / CEO
“CompT IA Network + Professional”: Certificate of Excellence
Successfully completed the requirements to be recognized as a N etwork + Certified
P rofessional by passing CompT IA exam N10-002; Network + Certification .
November 2002 S igned : John Venator –President / CEO
I have received the following supervisory Certifications in conjunction with my most
recent employer :
“Basic Supervision”: Certificate of Me rit
I’ve earned 6 hours of credit in the area of B asic Supervision t hrough T he
Continuing Education Unit / Padgett Thompson
October 2000 Signed: B rian D. Healy –Di rector of Program Development and
Raelene Dietz –President / Padgett Thompson
“How to I ncrease Th roughput with Setup Reduction and Rapid
C hangeover”: Certificate of Participation
Throughout this 6 hour seminar, the issues of H igh Efficiency / H igh Quality were
covered using various real world examples. M inimizing setup while maximizing
output with zero loss of quality were essential keys.
March 2001 S igned Paul E. Clay, Jr. –President / Tu rnKey Manufacturing
Seminars
“The Formhouse Supervisory Skills T raining”: Certificate of Attendance
Reflects the completion of a 12 hour course for Workforce Development and
Community Service a t M oraine Valley Community College
June 2001 S igned: Nancy Glickman & J udy Mack
R EF ERENCES
T im T ingler- T he Formhouse Inc.- 2nd Shift Supervisor 2004 -
2009
t *******@*******.***
David Vilcek- T he Formhouse Inc.- 2nd Shift Supervisor 1996 -
2000
v *****@***.***
Pat r icia Fa rias- T he Formhouse Inc.- 2nd Shift Asst. Supervisor 1996-
2000
*********@*****.***
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