KRISTIN RICH, RN, BA, LNC

*** **** *****, ***** ******, MO 64504 Home: 816-***-****

abntt9@r.postjobfree.com Mobile: 972-***-****

PROFILE

• Experienced Healthcare Operations Management professional with 20 years diverse experience

20 years Operations Leadership experience in both Home Health and Hospice, Acute care.

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Proven record of achievement in leading and developing multi-site/ multi-state Hospice operations

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Significant expertise in Clinical system implementation and project management.

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• Experienced in Hospice program site acquisition and company mergers

Ability to lead successful organizations in both for-profit and not-for profit models

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EXPERIENCE

Trinity Hospice, LLC Dallas, TX 2/07 – 01/09

*Trinity Hospice is a wholly owned subsidiary of Sunrise Senior Living. Trinity hospice operates 24 Hospices in 17 states.

Trinity hospice maintains an Average Daily Census of 1,500 with annual revenues of $92M

Senior Vice President Operations - COO 2/08- 1/09 _ Company closed 1/09

• Serve as an officer of the Company and Member of the Board of Directors with Overall Fiscal, Quality oversight with

Reporting responsibilities to Sunrise Senior living Board of Directors

• Provide leadership and direction for Start-up Hospice Operations in 14 Major Metro Markets.

• Take new Centers from obtaining real estate to obtaining Medicare Provider Number

• Developed Corporate infrastructure to support new business initiatives and development

• Developed and implemented Inpatient unit and Palliative Consult programs

• Work with Executive Directors to achieve budget goals and enhancing revenue while controlling costs

• Implements business plans for challenged programs ( e.g. conversion rates, live discharges, and length of stay)

Vice President – New Site Development, 2/07 – 10/07

• Developed and dove the marketing and business development processes which resulted in 10 new centers obtaining State

licensure and ability to serve patients within an 8 month time frame.

Krich and Associates St Joseph MO 3/06 – 2/07

Independent Consultant

Owned and Operated Private Hospice and Homecare consulting business. Was engaged in a long term contract with Beacon Hospice,

Boston MA. Beacon is the Largest New England Hospice which operates in 7 States and Maintains an average Daily Census of 1700

and an EBITDA of 18%.

• Directed the restructure of Finance Department. Functioning as interim CFO while training permanent CFO

• Oversaw IT transition of Billing Department from Manual to Sun coast Solutions

• Developed Policy Procedure and Tracking expectations of Accounts Receivable

• Oversaw Collections of $13M in AR over 120 days

• Responsible for reporting activity to Board on a monthly basis and interim reports as indicated

Continuum Hospice Manhattan NY 8/03 – 3/06

*Continuum Hospice is the largest hospice in New York City. It is a not for profit that maintains an average daily census of 600 with

annual revenues at $79M and annual donations of $5M. Continuum operates four hospital inpatient units and 1 hospice residence.

Chief Administrative Officer

• Accountable for the finance, human resource, quality/ compliance, education and development departments

• Responsible for reporting activities to board and implementing board directives.

• Chaired the Board Finance committee - responsible for oversight of financial processes and all fiscal activities

• Responsible for insuring agencies adherence to both state and federal regulatory mandates and the development of policies

and procedures to support the organizations administrative and clinical needs.

• Directed the opening of 2 12 bed inpatient units and a 16 bed Hospice residence,

• Served as the inaugural National Hospice Quality Workgroup chair 9-03 – 9-05. Committee function was to work on

national benchmarking standards for the Hospice industry as a subgroup of the National Hospice Workgroup.

Continued

Kristine Rich, Page 2

St. Josephs College Brooklyn New York 1/04 – 1/05

Associate Professor in the Healthcare management department.

Curriculum included:

• Healthcare finance- reimbursement / Long-term care industry / Home Health industry and Healthcare trends

Beverly Homecare/Hospice Preferred Choice Kansas City 5/99 – 8/03

Senior Executive Director – Kansas City, 10/00 – 8/03

• Provided leadership and direction for 10 Hospice Executive Directors ( 500 other site-level employees1,200 patients)

• Measured and evaluated financial targets and performance

• Monitored and drove the marketing/ business development: resulted in 2 sites reaching census of 300 in 2 years

• Worked with Executive Directors to achieve budget goals and enhancing revenue while controlling costs

• Was responsible for 10 business sites maintaining 18% t0 37% EBITDA margins and 35% to 49% gross profit margins

• Implemented business plans for challenged programs ( e.g. conversion rates, live discharges, and length of stay)

• Human Resource role directing 500 + employees, creating staffing plans, employee retention and recruiting

Executive Director, - Kansas City, MO 5/99 – 10/00

• Accountable for the daily Hospice operations and local budget of the local program with ADC of 135

• Monitored and directed financial development aimed at optimizing profit margins

• Was responsible for revenue development and profitable growth

• Implemented site specific marketing plan and directed sales teams

• Monitored and Maintained staffing models to ensure compliance, productivity, and profitable growth

• Maintained program compliant with state and federal regulations and HPC policies

Kendall Wood Health Care Kansas City, MO 12/90 – 5/99

*Kendall wood Healthcare a regional provider of home care services with annual revenues of 112 million and a margin of 16%.

Vice President of Operations / Administrator

• Overall operations of 12 companies related to delivery of home care services.

• Oversight included all administrative functions including but not limited to regulatory, reimbursement, business

development, legal and clinical. It encompasses:

• .1) Home Infusion; 2) DME; 3) Hospice; 4) Mobile X-Ray; 5) Home Lab; 6) Home Health; 7) Private Duty; 8) Outpatient

Rehabilitation; 9) Medical Transportation; 10) Home Care Pharmacy; 11) Hospital and Nursing Home Staffing; 12)

Behavioral Health Care Program, and also developed and managed a Dual Diagnosis Group Home.

• Responsible for Sales and Marketing teams and Executive Level marketing of services to Hospital Administrators, Physician

and Managed Care Groups

• Hospice Board Chair

Trinity Lutheran Hospital Kansas City, MO 8/99 – 12/90

Professional Recruiter

• Responsible for the development and supervision of recruitment activities for Nurses and Allied Health Professionals for a

380-bed acute care hospital. Collaborated on Physician Recruitment Programs.

Heartland Health System-Nurse Saint Joseph, MO 3/86 – 8/89

Staff Nurse-PACU/Ambulatory surgery unit 1986-1987

• Recruiter -Responsible for the development and coordination of the recruitment and retention efforts for the Heartland

System with a local, regional and national focus. 1987-1989

Coalition for Quality Healthcare Saint Joseph, MO 9/95 - 2001

President / Legal Nurse

Responsible for advocacy in Patient Rights and Antitrust Issues. Particular focus has been preserving patient choice in the health

care process. Responsible for calling attention to Self referral policies and resulting legislation in the balance budget act of 97.

Continued

Kristine Rich, Page 3

EDUCATION

University of Phoenix – MBA / HealthCare Administration In process

Ottawa University – Overland Park, KS / BA Health Care Management 1992-1994

Methodist Medical Center, School of Nursing - St. Joseph, MO / Diploma, Registered Nurse 1984-1986

Missouri Western State College - St. Joseph, MO / Nursing & /Biology 1982-1984

Central Missouri State University - Warrensburg, MO / PR & Organizational Communications 1981-1982

Legal Nurse Institute - Houston, TX / Certification, Legal nurse Consultant 1996

PROFESSIONAL MEMBERSHIPS

2003 National Hospice Workgroup – Chairman

1997 Missouri Hospital Association

1996 Park College Nursing Advisory Board

1995 American Health Care Executive Association

Member, MAHC Legislative Committee

1990 Member, Missouri Alliance for Home Care

1988 Member, Kansas City Area Hospital Association

1987 Missouri Nurses Association

REFERENCES

Furnished upon Request.

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