Management Administrator
Resume:
Dear HR Director:
Please accept my resume for the Vice-President of Healthcare Operations posted on the
Resumebook360.com website. With over twenty years of combined multispecialty
physician practice management and hospital administration experience, I am an
effective, executive leader who utilizes a thorough working knowledge of business and
financial operations, strategic planning and marketing, physician relations and
recruiting, ancillary service line implementation, human resource management,
contracting, facility construction and EHR implementation. I understand the
importance of establishing personal and professional credibility, gaining respect and
building trust with staff and physicians. I possess strong interpersonal and problem-
solving skills and leadership qualities that focus on building a management culture
based on teamwork, open communications, and accountability.
Currently, I am the Practice Administrator for a multispecialty Orthopaedic practice. In
less than a year, I have reduced total operating expenses 21% and made significant
workflow and financial process improvements, all while adding revenue-generating
ancillary and mid-level provider programs and improvementss in patient satisfaction.
My contract is up for renewal in June. However, while my tenure here has been
successful, our family is unhappy residing here. Therefore, I have chosen not to renew
my contract, but relocate. Prior to my position here in Hot Springs, I spent eight (8)
years as the Practice Administrator for a multi-specialty gynecologic surgery group in
Jackson, Mississippi. The practice included Urogynecology and Reconstructive Surgery,
Gynecologic Oncology, Reproductive Endocrinology and Infertility, and Maternal-Fetal
Medicine. Under my leadership, the clinic grew from 8 to 40 FTEs, with annual
revenues increasing from $8M to $17M. My remaining experience has been in Physical
Medicine and Rehabilitation managing multiple sites.
We currently reside in a small rural community with a poor public education system and
lack of performing arts/cultural activities for our daughters. We are looking to relocate
to a metropolitan area with availability of good suburban public or private schools. We
do not have a house to sell so we are very mobile and hope to relocate before the
beginning of the next school year. I look forward to speaking with you about my
strengths and abilities to lead this group in achieving its’ short and long-term strategic
goals and objectives.
Kind Regards,
Joseph A. House
Joseph A. House, M.S.
134 Medford Road
Pearcy, Arkansas 71964
501-***-****(C)
501-***-**** (H)
Email: *********@*****.***
Education
M.S. - University of Tennessee, Knoxville, Tennessee, Exercise Physiology
B.S. – Trevecca Nazarene College, Nashville, Tennessee, Biology
Professional Certifications and Associations
Certified Administrator in Physician Practice Management, American Academy of
Medical Management, 2004
Member, MGMA, State and National
Member, American Association of Orthopaedic Executives
Experience
ORTHOPAEDIC ASSOCIATES OF ARKANSAS, 2008 – present
Hot Springs, Arkansas
Practice Administrator -Interim
Provide executive-level leadership for a 10 provider multispecialty orthopaedic practice
including business and financial operations, revenue cycle management, personnel, and
physician and mid-level provider recruiting and credentialing. Served as project
manager for a new 20,000 square foot orthopaedic clinic with a full complement of
ancillary services. Have reduced total operating expenses by 21% during my tenure.
Increase in revenues due to implementation of the ancillary service lines, the addition of
mid-level providers, and OTC collections and financial accountability. Currently
directing the implementation of EHR. Serve as administrative/public relations liaison
between physicians and local hospital administration. Report to a Physician Board.
WOMEN’S SPECIALTY CENTER 2000-2008
Jackson, Mississippi
Practice Administrator
Provided executive leadership for a 6-physician, multispecialty gynecologic surgery
practice including business and fiscal management, billing, compliance, contracting,
physician credentialing, and human resource management. Transitioned the clinic from
an external management company to freestanding operations resulting in improved AR,
reduction in staff turnover, and overall clinic efficiency and work culture. Worked
closely with the physicians on strategic business initiatives. Supervised the clinical,
chemotherapy, and laboratory managers. Coordinated physicians’ marketing and public
relations functions. Development and implementation of clinical, operational, and
personnel policies and procedures. EHR implementation in 2006 (Greenway).
Provided basic IT support to the clinic. Reported to a Managing Physician Partner as
well as a Physician Board.
METHODIST REHABILITATION HOSPITAL, 1997-2000
Jackson, Mississippi
Program Administrator – Outpatient Rehabilitation Services
Managed three (3) clinic sites – a comprehensive outpatient physical rehabilitation
center and two satellite clinics. Responsibilities included management of clinical and
financial operations, strategic planning and development of new facilities, staff
recruitment and development, and leading a staff of forty (40) FTEs. Responsible for
developing standard operations procedures. Served as liaison between the hospital’s
clinics and physicians’ practices as well as marketing and public relations for the clinic.
BAPTIST REHABILITATION HOSPITAL, 1994-1997
Memphis, Tennessee
Administrator – Clinical Services
Member of seven (7) person administrative “start up” team responsible for the design,
development, and implementation of an 84-bed physical rehabilitation hospital. Multi-
site management including the hospital’s inpatient and outpatient clinical services, and
two (2) satellite clinics. Each included business and fiscal operations, capital budgeting,
and staff recruitment and retention. Supervised five (5) clinic directors and 62
employees. Served as a non-physician Board member on the hospital’s Physician
Executive Board. Assisted with marketing and public relations to physicians’ practices
and third-party payers.
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