Christopher A. Cass 414-***-****

*** ****** ******, ***** *********, WI 53172 abnpza@r.postjobfree.com

OBJECTIVE To utilize my skills and experience in a full-time management position, in which I am able to put the

right people in the right positions, and in turn bring the organization to its full potential.

EDUCATION University of Phoenix-Brookfield, WI

Master of Business Administration

Cumulative GPA: 3.9

Graduation date: May, 2008

Bachelor of Science in Business Management

Cumulative GPA: 3.81

Graduation date: September, 2006

EXPERIENCE University of Phoenix, Brookfield, WI

Enrollment Counselor – February 2007 to Present

Responsibilities include helping potential students determine their desired career paths,

assisting students to enroll in college, and mentoring students to ensure they have all the tools

they will need in order to achieve their dreams.

Forte Communications Inc., Chicago, IL

Head of Customer Operations – October 2002 to January, 2007

Manage offices in Chicago, IL and San Salvador, El Salvador. Handle the day-to-day operations for all

departments that deal with customers including customer service, accounts receivable, and

repair. Responsibilities include operations of 1000 call per day call center, all aspects of

human resources including hiring, benefit administration, training, payroll, performance

appraisals, discipline, and termination.

SBC Communications, Milwaukee, WI

Line Manager UNE-P – May 2000 to October 2002

Managed teams of 15-25 employees responsible for customer service. Monitored employee productivity, while

searching for employee strengths to ensure the right people were in the right positions. Job

duties include management of 3000 call per day call center, monitoring employee attendance,

performing disciplinary action when necessary. Worked with union representatives to ensure

the best working environment for employees, thus creating better service for customers.

Dependable Fire Protection, Grand Rapids, MI

Pipe Fitter – September 1998 to May 2000

Responsible for installation and maintenance of fire suppression systems. Often worked unsupervised, proving my

ability to be productive without guidance.

Ridgeview Stamping, Walker, MI

Machinist – October 1997 to September 1998

Operated metal stamping presses. Responsibilities included assembly of automobile parts, monitoring and

maintaining quality assurance, installation and removal of metal stamping dies, and forklift

operation. After completing my training I consistently had one of the top 5 production rates in

a factory of approximately 300 employees.

Berg Management, McDonald’s, Wyoming, MI

Manager – March 1994 to October 1997

Responsibilities included operating shifts at 2 McDonald’s locations, monitoring cash received, delivering bank

deposits, opening/closing restaurant, and training employees.

SKILLS Software: Microsoft Word, Excel, PowerPoint, Outlook, Access, SQL Enterprise Manager, and Galaxy.

Platforms: Microsoft 3.1, 95, 98, 2000, XP, and XP Pro.

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