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Customer Service Sales

Location:
Tipp City, OH, 45371
Posted:
March 09, 2010

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Resume:

Shaun M Group

**** ***** **** ***

Tipp City, Ohio 45371

Home: 937-***-****

Cell: 937-***-****

Email: abnofy@r.postjobfree.com

P ROFILE

An energetic and enthusiastic Civil Engineer offering focused leadership and technical

knowledge to drive sales and profitability in highly competitive markets. My engineering and

professional background enables me to perform various tasks, which complements my

expertise in the following areas:

Engineering Design/Implementation Policy/Procedure Improvements

Project Management Labor/Material Estimates

Team/Employee Development Prepare/Process Bid Contracts

E-leaning/Curriculum Development Lead Generation/Prospecting

Customer Service/Relations Cost Containment/Control

S UMMARY OF QUALIFICA TIONS

Extensive knowledge in stormwater design, groundwater design, water/wastewater

processes and design, as well as Combined Sewer Overflow (CSO) applications

Ability to perform numerous water and wastewater design calculations using state and

local governing regulations, as well as the ability to evaluate complex site hydrology

and hydraulics problems using industry leading engineering tools

Ability to assess, plan, develop and implement training programs designed to increase

sales effectiveness and efficiency (i.e., e-learning curriculums, classroom facilitations

and one-on-one training modules)

Ability to lead, mentor and develop personnel to achieve desired results though

motivational and exemplary tactics

Exceptional presentation, interpersonal, verbal & written communication, listening and

negotiation skills

Strong working knowledge of AutoCAD

Ability to develop Operation & Maintenance Manuals, sales packages and technical

documents, as well as strategic sales plans and business models

E DUCATION

University of Dayton

B.S. Civil Engineering, December 2006

Relevant Courses:

Hydraulics Geotechnical Engineering

Water Resources Engineering Design of Steel Structures

Water & Wastewater Engineering Design of Concrete Structures

Engineering Geology Analysis of Structures

P ROFESSI ONAL EXPERIENCE

August, 2008 – April, 2009: MOODY’S of Dayton, Inc.

Sales Engineer & Project Manager

Responsible for the selling and promoting of products and services such as new well

construction, well rehabilitation, pump sales and servicing and environmental drilling

Responsible for prospecting industrial and municipality clients, organizing customer

database, organizing jobs, ordering materials, organizing seminars/conferences,

invoicing, reports and customer service calls

Processed successful bid contracts including equipment submittals, schedules, safety

plans, material purchasing, issuing of subcontracts, as well as coordinating with field

crews, vendors and subcontractors

Created and facilitated training courses in accordance to the OhioEPA so operators

may obtain contact hours in order to achieve their Operator Certification

October, 2007 – July, 2008: CONTECH Construction Products, Inc.

Stormwater Design Engineer

Promoted and designed various stormwater technologies such as concrete and metal

detention/retention systems, Hydrodynamic Separation (HDS), Volumetric Separation

and Media Filtration Systems (MFS)

Served as the primary point of contact to our customers; managed and oversaw projects

from point of design completion through to the sale, manufacture and delivery of

products.

Worked with Regulatory Services to increase market presence and drive the highest

specification for water quality my territory could support

Developed a four week New Employee On-Boarding Program adhering to corporate

policies and procedures, as well as created an e-learning curriculum for employee

development and training

Maintained engineering standards and procedures by implementing local stormwater

regulations in conjunction with the guidelines outlined in the Handbook of Steel

Drainage & Highway Construction Products

December, 1996 – September, 2007: CHG & Associates, Inc.

Operations Management

Responsible for the day-to-day operations including performing labor analysis and

inventory & cost analysis (profit/loss statements) to ensure profitability

Maintained and developed excellent customer satisfaction/relations by creating and

conducting surveys, customer loyalty programs and business assistance programs

Developed an in-house training program to ensure sales effectiveness & efficiency,

facilities management & safety awareness, quality assurance & control and policy

procedure

Trained over 75 employees including manager-in-training, assistant managers, shift

managers, customer service representatives & delivery experts

Developed and implemented strategic sales plans and advertising layouts/designs

-References available upon request-



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