David Alan Kerr
***** ** ****** **** ***** Houston, TX 77059 Cell: 713-***-****
abn19o@r.postjobfree.com
PROFESSIONAL SUMMARY
Executive level technology manager with over 28 years of progressive
experience creating long term strategies to drive performance, profit and
efficiency in all aspects of technology systems.
Respected, creative leader. Business transformation from strategy
to task.
Experienced in business Systems engineering and administration.
startup and operations.
Wide range of business and Consistent delivery of innovative
technology applications. productive, measurable systems using
best practice.
Team player and partner.
Experienced in culture Enterprise architecture.
change.
Infrastructure management. Security management.
Software development. Effective team builder.
Quickly identifies efficiency Identifies talented prospects.
opportunities.
Works creatively to get beyond what is normally viewed as customary or
accepted, producing new ideas and ways to approach problems in efforts to
resolve them.
PROFESSIONAL EXPERIENCE
Jacobs Technology 1988-Present
A leading professional and technical services firm organized as stand-alone
business entities located with customers earning a reputation of technical
and managerial excellence.
Director, Information Technology, Houston, TX, 2005-2012
Executive leader providing IT services to Johnson Space Center including
implementing vision and strategy, establishing goals, and measuring
performance with staff of 150 people and $15M budget.
. Developed proposal product including technical approach, cost basis of
estimate and past performance resulting in the $2B contract win.
o Proposal product was declared excellent by the evaluation board.
. Provided enterprise architecture, infrastructure, software
development, database and IT security services for business and
technical applications supporting 2,000 employees and over 14,000 end
users averaging 95% award fee score representing $3.6M in profit.
o For excellent performance, the contract was extended 3 years
representing an additional $11M in profit while avoiding
proposal preparation expenditures.
. Used enterprise architecture framework to build artifacts for
business, information and technical architectures allowing IT
alignment with business goals, improved adaptability to changing
marketplace and better decision making.
. Implemented governance model as part of the software investment
portfolio management process.
. Established Information Technology Infrastructure Library (ITIL)-based
processes and procedures day 1 of operations, reducing operating
expenses by 30% and maintaining 99.9% service availability and 97%
customer satisfaction.
o Personally trained direct reports and second level managers on
processes and procedures to immediately implemented ITIL the
first day of new contract.
o Implemented incident, change and problem management ISO
certified processes and procedures.
o Entire staff was ITIL V3 Foundations certified.
o Established service catalog, service level agreements and key
performance indicators leading to standardized services,
transparency and efficiency.
o Created portfolio management process to ensure IT strategy
supported business goals, communicated priorities, efficient and
effective resource allocation.
. Implemented strategic plans to improve engineering, safety, quality,
and information technology resulting in receiving George M. Low NASA
quality award for outstanding technical achievements in quality and
performance, increasing the probability of winning the follow on
contract.
o Returned the Space Shuttle to flight after the Colombia accident
included thermal protection impact detection, laser and visual
imaging inspection systems.
o Returned severely damaged and flooded facilities to operational
status within 72 hours after Hurricane Ike.
. Increased employee productivity by $4M per year by implementing
SharePoint workflow automation, portal and cloud technology.
. Early adoption of virtual server system delayed procurement of $150K
uninterruptable power system upgrade for 2 years.
. Established Agile Scrum software development processes and procedures
reducing software turn back by 30% and improved on-time delivery by
20%.
o Increased quality of delivered products, actively responded to
requirement changes, a standard practice for weak or unknown
stakeholder requirements.
. Developed processes and procedures to meet Sarbanes-Oxley and National
Industrial Security requirements.
o Created automated compliance scanning schedules and reporting.
o Developed automated scan de-duplication system reducing
reporting requirements and more accurately portraying enterprise
risk while reducing labor costs by 50%.
Program Manager, Tampa, FL, 2004-2005
Executive manager providing IT services for U.S. Special Operations Command
throughout the world including managing enterprise performance and service
levels with staff of 95 people and $10M in revenue
. Developed and implemented ISO and ITIL processes and procedures for
measuring contract performance across enterprise with 25,000 special
operations command customers.
. Implemented service level agreements, setting performance level target
values, ISO and ITIL processes and procedures for measuring contract
performance.
. Developed strategic, tactical and operations information systems in
over 30 programming languages and database products.
Director, Information Technology, Tampa, FL, 1997-2004
Responsible for development, mentorship and project management of 20 member
IT staff.
. Collaborated with executives to build business from startup to second
largest earning segment in company.
. Developed business system that reduced accounts receivable from over
100 days to less than 30 by automating electronic billing submissions
to customers.
. Reduced customer strategic planning cycle time by 60% by developing
and implementing new software tools and processes.
EDUCATION
Master of Science, Computer Science- Software Engineering, University of
West Florida, Pensacola, Florida
Bachelor of Science, Computer Science, Business Management, Jacksonville
University, Jacksonville, Florida