Customer Service Assistant

ARLYN HERNANDEZ

*** **** ***** *** **

New York, NY 10040

****************@*****.***

646-***-****

OBJECTIVE To obtain a position in the field of insurance

EDUCATION Baruch College/CUNY, New York, NY

Bachelor of Business Administration, May 2009

Major: International Marketing

Minor: Spanish

LaGuardia Community College/CUNY. Long

Island City, NY

Associates in Business Administration, May 2003

Major: International Business

EXPERIENCE Old Republic Construction Program Group, New

York, NY

Underwriting Assistant, September 2009 - Present

. Support the underwriting team by rating and quoting

all incoming submissions for new and renewal businesses

. Prepare invoices for bounded accounts

. Handle phones

Greater New York Insurance Companies, New

York, NY

Rater, February 2008 - August 2008

. Calculated the premiums to be charged for general

liability and property applications

. Issued and renewed existing policies

. Processed endorsements

Hereford Insurance Company, Long

Island City, NY

Underwriting Assistant, May 2005 - June 2007

. Processed new businesses and renewal transactions for

the workers compensation department

. Quoted and screened potential insured's

. Cancelled, reinstated and endorsed existing policies

. Prepared and organized insured's policy folders

. Provided customer service to producers and policyholders

Louis J Septimus & Company, New York, NY

Office Assistant, Feb 2005 - April 2005

. Answered phones, filed and faxed

. Processed accounts payable/receivable

Merrill Corporation, New

York, NY

Document Service Representative, Nov 2003 - Dec 2004

. Coordinated the customer service area including entering

data of incoming packages

. Organized incoming and outgoing packages and letters

COMPUTER Microsoft Office, QuickBooks, AS400/WINS, Cover-All,

Winbroker

SKILLS

LANGUAGES Fluent in Spanish

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