Customer Service Human Resources
Resume:
Jeannie Ryan, M.P.H.
EMAIL: ***********@*****.***
HOME: 212-***-****
New York, N.Y. 10065
Mobile: 646-***-****
SUMMARY
Experienced healthcare professional with proven abilities in financial
analysis, healthcare operations, project management, contract
administration, purchasing and vendor relations within healthcare
facilities, banking and pharmaceutical industries. Successful in
implementing policies and procedures as a result of new government
regulations and programs. Proven results at enhancing data analysis and
consolidating data obtained from multiple sources. Ability to manage
multiple projects in order to meet mandated deadlines. Ability to interface
with all levels of management.
PROFESSIONAL EXPERIENCE
Roche Laboratories Inc. - Nutley, NJ
2008-Present
Senior Analyst, Government Pricing and Administration
Supervise mandatory state pricing agreements, including OBRA 93,
Medicaid
Supplemental PDL, ADAPs, State PAPs, and Medicare Wrap-Around. Develop
and implement intra-
departmental and cross-functional SOPs to ensure I MANY Medicaid,
agreement administration,
and reporting are compliant with corporate and government expectations.
Supervise team of three contract
administrators.
Negotiated and resolved $12M in outstanding Medicaid disputes with State
Medicaid agencies.
Developed and implemented dispute resolution process, resulting in a $12M
reduction in potential future Medicaid liability.
Reviewed and approved over 150 quarterly rebate payments as required by
OBRA'90 and OBRA'93.
Serve as subject matter expert on emerging laws and regulations pertaining
to Medicaid.
Provide financial analysis and liability to Finance and Contract Strategy
departments.
Train, develop and mentor direct reports.
Analyst, Government Pricing and Administration
2006-2008
Maintained all Medicaid contracts and pricing calculations in I MANY
Medicaid. Successfully implemented new Medicaid corporate compliance
policies and government reporting/calculation procedures with cross-
functional teams as a result of the Deficit Reduction Act of 2005.
Provided financial analysis and support to Finance and Contract Strategy
departments.
Ensured timely processing of rebates and fees associated with agreement
terms and/or government reporting requirements. .
Developed and implemented trending reports with the IT department.
Subject matter expert on Medicaid laws and regulations.
Forest Laboratories- New York, NY
2005-2006
Medicaid Analyst, Managed Care Department
Managed all aspects of the Medicaid Rebate process. Assist in the
implementation of government contracts and incentives to new state
programs. Prepare quarterly analysis report on products and rebates for
upper management
Responsible for all aspects of government rebate processing including the
validation of data, processing, payment of claims and subsequent
verification of receipt. Ensured that Company's products were properly
listed on formularies per contract terms with state PDL's.
Created and maintained SOPs to comply with Sarbanes Oxley and manage
quarterly test cycles.
Performed quarterly PHS calculations and analysis.
Jeannie Ryan
Page 2
Incarnation Children's Center
2001-2004
Fiscal Manager
Managed $6.5M budget for the facility. Met with vendors, purchased supplies
and medical equipment. Supervised the Human Resources Department.
Reported to the Executive Director and The Board of Trustees.
Produced a $500,000 surplus in revenue for the year ending in 2003.
Restructured jobs and assignments that significantly improved cost control.
Conducted weekly meeting with department heads to improve communication.
Worked as a liaison between Incarnation and Terence Cardinal Cooke nursing
facility.
HSBC BANK
1997-2000
Customer Relations Representative
Handled all commercial accounts for the branch. Trained and managed
six customer service representatives.
Met monthly goal of $800,000.00 in new accounts and loan applications.
Responsible for reconciliation insufficient funds report.
EDUCATION & PROFESSIONAL AFFILIATIONS
BPS Candidate, Health Information Management, SUNY IT, Online
MPH, New York Medical College, Valhalla, NY
BS, Health Services Administration, Lehman College, Bronx, NY
Member of American College of Healthcare Executives
Member of American Public Health Association
SKILLS
Microsoft Office, CARS Medicaid, SAP and QuickBooks.
Fluent in English and Spanish
PROFESSIONAL DEVELOPMENT
ACI Rx Drug Pricing Boot Camp - New York, NY
Negotiating to Win, New York, NY
Improving your Time Management Skills, New York, NY
DNA Spring Medicaid and Managed Care Conference- Orlando, FL
American Bar Association (Health Care Contracting Program) - Chicago, IL
CBI- Continued Budget Woes for Medicaid and Medicare, New York, NY
Contact this candidate