Customer Service Manager

**** **** ***** . *********, ** *****

Phone 704-***-**** . Fax 704-***-**** . E-mail *********@*****.***

DELMAR R. GLAZE, SR.

Objective

A Management position in which acquired expertise,

creative talents, and commitment to excellence will

have valuable application.

Professional experience

October 2008 - Current McLeod Center, Charlotte,

NC

Facility Monitor

Security and supervision of inmates

Signing in and out of inmates; documentation of all

inmate activities

Urinalysis/Breathalyzer testing of inmates

Maintaining cleanliness of facility

May 2007 - October 2008 Glaze Independent

Trucking, Charlotte, NC

Owner & Manager

Owner and Manager of trucking company

Hiring, training, and supervising of staff

Perform daily processing of accounting transactions

Handling of fieldwork for operational and financial

audits

June 2004 - May 2007 Federal

Express Ground, Charlotte, NC

Delivery Driver

CDL Driver dedicated to excellence and ensuring

customer satisfaction

Assist in the development and planning of delivery

routes

May 2003 - June 2004 Beaufort

Jasper Water & Sewer Authority,

Ridgeland, SC

Waste Water Technician

Provide routine service and repairs to pump systems

throughout the county

Keep active records of all sewer and water systems

within the district

May 2002 - May 2003

Pearlstine Distributors, Ridgeland, SC

Delivery & Route Sales Driver

Delivery company's products to various business

partners

Promote the sale of the company's product

Provide excellent customer service to store

personnel

Target and develop selling strategies for

prospective accounts

August 2001 - May 2002 Coca-Cola Bottling

Company, Beaufort, SC

Driver Helper & Route Sales

Filling, merchandising and rotating product on

displays and shelves according to CCBCC procedures

and special programs.

Filling and merchandising of the fastlane

merchandisers and venders.

Provide excellent customer service to store

personnel.

Target and develop selling strategies for

prospective accounts

December 2000 - July 2001

Stokes Honda, Beaufort, SC

Car Salesman

Maintaining and developing relationships with new

and existing customers via meetings, telephone

calls and Email

Gaining a clear understanding of customers and

requirements

Negotiating variations in price, delivery and

specifications with managers

Making accurate, rapid cost calculations, and

providing customers with quotations

Reviewing own sales performance and aiming to meet

or exceed targets

Education

January 2005 - July 2007

University of Phoenix, Charlotte, NC

Bachelor of Science in Business Management

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