Customer Service Sales

Catherine E. Glinski

*** ****** *** ****** **** 202

Altamonte Springs FL 32701

407-***-**** phone

****************@*****.***

OBJECTIVE

To obtain a challenging position that will both utilize and sharpen professional proficiency and administrative expertise while

offering opportunities for advancement and growth

STRENGTHS

Dedicated to professionalism, self motivated, conscientious, focused, and skilled in setting priorities

Customer service oriented approach/background; demonstrated ability to communicate knowledgeably and articulately with

customers

Detail oriented and well organized; able to set a course of action for others and self

Efficient and creative in all facets of work; flexible/adaptable; able to rapidly assimilate new concepts

Proficient in a wide variety of software programs and administrative systems

EXPERIENCE

Network Telephone Services Orlando, FL (5/2007 – 3/2010) – Customer Service Representative

Responsible for handling inbound calls

Assisting with all aspects of customers needs

Cleartel Communications Orlando, FL (10/2006 – 05/2007) – Inside Sales Representative

Responsible for answering inbound sales calls and providing residential telephone service to potential customers; advising of

the current products and services available

Required to meet a minimum monthly sales quota of 175 installed telephone lines

Care Specialist Orlando, FL (5/2005 – 10/2006) – Care Taker

Assisted with household duties including vacuuming, dusting and dishes as needed

Responsible for the daily care and well being of elderly parent; prepared nutritional meals

Technology Management Solutions, Inc Orlando, FL (10/2004 – 5/2005) Receptionist/Administrative Assistant

Receive and direct all incoming correspondence including mail, deliveries, and telephone calls; greet visitors

Manage three databases with current and new customer accounts; set up and maintain hard copy files for new accounts

Place service requests for technical support; assist customers by answering questions and providing information regarding

company policies and procedures

Tupperware Orlando, FL (9/2001 4/2004) Customer Care Representative

Responsible for handling inbound telephone calls for a large call center which provided sales and product support to both

sales consultants and consumers

Provided technical support regarding Tupperware website to sales consultants and assisted consultants with enhanced use

of website features and benefits

Supported sales force by processing telephone and re fulfillment orders as well as providing information and assistance

concerning promotions and product specials

First Union National Bank Ocoee, FL (6/2000 – 6/2001) Teller

Responsibilities included: accepted deposits/cashed checks and verified cash, signatures/endorsements and provided

customers with receipts; also accepted loan payments to be posted to their accounts and issued cashier checks, traveler’s

checks and issued/redeemed savings bonds

Promoted bank's services, answered customers questions and directed customer to appropriate party for further specialized

services

Responsible for balancing cash drawer on a daily basis; also responsible for processing transactions entered into the atm

and processing transactions from the overnight drop box from commercial accounts

Disney’s All Star Sports Resort Lake Buena Vista, FL (5/1995 10/1999) Resort/Guest Service Hostess

Responsibilities included assisting and facilitating guests at check in and check out

Successfully persuaded and up sold park tickets to guests

Responsible for cash bank of $1,500 and handling over $10,000 in transactions daily

Disney Reservation Center Lake Buena Vista, FL (11/1990 – 5/1995) Reservations/Telemarketing Representative

Responsibilities entailed providing guests with information for future accommodations and arranging reservations for 15

Disney Resorts based on the guests needs and resort availability via telephone

As a Telemarketing Hostess, was responsible for notifying future guests of deposits due

Participated in numerous marketing campaigns in an effort to upgrade Walt Disney World guests from current reservation to

premium resorts at a reduced rate

EDUCATION

MCed Career College, Fresno, CA – Medical Billing and Coding 5/2009

State University of New York at Morrisville Agricultural and Technical College, Morrisville, NY

Associate in Applied Science Degree in Office Technology

Valencia Community College, Orlando, FL – coursework in American Sign Language

References furnished upon request

Contact this candidate