Customer Service High School

Barbara J. Halverson

*** ********, **** *** • Mesa, AZ 85210

480-***-**** • E-mail *******@***.***

QUALIFICATIONS

•Over 35 years of professional experience in office administration, accounting, and

customer relations.

•Excellent interpersonal skills; communicate well with clients/customers, executives and

people from diverse backgrounds.

•Organized, with the ability to work in high pressure environments and do what it takes

to get the job done.

•Outstanding troubleshooting skills with an emphasis on problem solving, an affinity for

detail.

•Computer expertise: experienced in Windows 95, 98, XP and Windows NT operating

systems; Microsoft Office Suite; Word, Excel, CAD, Timberline, AS400, Leasepro,

CCC, BBKING, Walker, SAP and various other programs.

•Proficient in the most office equipment, typing 45 wpm.

EMPLOYMENT

2007 – 2009

Creative Environments Design & Landscape Tempe, AZ

Permit Coordinator

Duties: Apply for and deliver permit applications to various municipalities in a

timely manner. Recognize any issues with guidelines and notify designer by phone and/or

email. Correct any redlines and resubmit as soon as possible. Research for out of town

permit processes, procedures and licensing. CAD plans for permitting or for designers.

Works well with coloring the plans for designer presentation to clients. Laid off –

economy.

2006 - 2007

Paddock Pools Scottsdale, AZ

Permit Coordinator

Duties: Apply for permits to various municipalities in a timely manner.

Recognize any issues with guidelines and notify salesperson by phone or email. Correct

any redlines and resubmit as soon as possible. As needed, travel to cities to address

problems with high priority files.

2002 – 2006

Poco Verde Landscaping, Inc. Tempe, AZ

Data Processing - Supervisor

Duties: Train, Enter files. Problem solving departmental issues. File. Use Excel

to track various areas of work. Notify internal customer of pending issues either

by phone or email. Attend bi-weekly Designer meetings to share issues and

concerns. Gather data for various reports using Timberline or Excel. Develop

graphs as visuals for comparisons. Process closed builder subdivisions in a timely

manner. Laid off – Housing Slump

2001 – 2002

Aerospace Design Phoenix, AZ

Accounts Receivable

Duties: Invoice for work done. Apply payments to invoices. Problem solve

issues with invoices with outside vendors. Close jobs when complete. Laid off –

9/11

2000 – 2001

Honeywell, Inc Tempe, AZ

Accounts Payable – Customer Service

Duties: Internal and external customer phone service, Process check requests and

invoices, Research problems, make appropriate corrections.

1994 – 2000

The CIT Group Tempe, AZ

Account Representative - Cashier

Duties: Payment application, account reconciliation, account auditing,

Research problems and outages, arranged and organized archive storage,

supervised office inventory purchasing and distribution.

1985-1994

Desert Schools Federal Credit Union Phoenix, AZ

Teller – Cashier

Duties: Customer interaction with deposits, withdrawals, payment

applications. Account reconciliation and auditing. Investigate and

scrutinized various accounts. Oversaw office supply inventory, purchasing

and distribution..

1976-1982

Valley National Bank Phoenix, AZ

Teller

Duties: Customer transactions in relationship to daily deposits,

withdrawals, payment application. Close of day balancing and account audits.

Responsible for vault duties. General clerical with special emphasis on proofing

and research.

EDUCATION

Armstrong Community School Armstrong, IA

High School Graduate in Business Studies

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