Human Resource Administrative Assistant

Stephanie Cole

**** ******** ***** *** # ***

The Colony, Tx 75056

Home Telephone: 972-***-****

Work Telephone: 870-***-****

SUMMARY OF SKILLS:

Skilled Human Resource Specialist with extensive working knowledge of

conducting new hire orientation, hiring process, working with unions,

conducted unemployment hearings, FMLA (Family Medical Leave Act), ADA

(American Disability Act) and training of policies and procedures. Capable

leader, experienced in managing operations and people, coordinating office

administrative work assignments, and supporting departmental or business

operations. Disciplined and adaptable to change and other cultures. Able

to apply sound judgment and skill in interpreting policy guidance and

communicates details effectively both orally and in writing. Skilled in

Microsoft Windows, Word, Excel, PowerPoint, Access, Lotus Notes, WMS,

Kronos, 10-Key, Oracle, HR-SAP, PeopleSoft and other software applications.

EDUCATION: Bachelor, Business Administration, Belhaven College, Jackson,

and MS

EXPERIENCE:

2009- April 2010: 40 Hours per week: Human Resource Specialist/On-Boarding

Representative: Volt Workforce Solutions (Northrop Grumman) Irving, TX

Interacted with customers via telephone to answer questions and provide

assistance in the completion of the new hire on boarding process. Ensured

candidates have proper documents completed prior to their start date.

Decreased error rate for new hires from 25% to less than 3%. Processed new

hire information including background investigations and pre employment

procedures. Resolved irate customer's problems by researching issues and

providing feedback. Ensured candidates have their day one orientation

information. Served as HR primary point of contact for new hires in

designated regions.

EXPERIENCE:

2007-2009; 40 Hours per Week; Human Resource Supervisor, Pilgrims Pride,

Employed at Pilgrims Pride in El Dorado, AR as a Human Resource Supervisor.

Provided support to the El Dorado Complex Management team on all human

resources issues, while enhancing overall employee relations and

maintaining employee communication. Coordinated with management on

disciplinary or termination procedures. Staffed departments with

appropriate head count. Conducted new hire orientation and completed I 9

forms for new hires. Worked diligently with the union to resolve

grievances and other complaints. Answered unemployment claims and

conducted unemployment hearings.

EXPERIENCE:

2002-2007; 40 Hours per Week; Operations Coordinator, Cingular Wireless,

Employed at Cingular Wireless in Memphis, TN as an Operations Coordinator.

Researched, compiled and assembled information needed to prepare daily,

weekly, and monthly reports. Validated the adequacy of specifications,

handle distribution of outgoing deliverables and coordinate inbound

deliveries. Monitored and performed audit of inventory levels while

ensuring that product meets operational requirements.

EXPERIENCE:

2000-2002; Administrative Assistant-Cingular Wireless

Managed and coordinated the office administrative functions. Prepared

correspondence and reviewed for accuracy, substance, and grammar and

punctuation prior to transmitting to department heads. Received and sorted

incoming mail and distributed to appropriate office or officials. Answered

telephone inquiries and resolved customer complaints or referred to

appropriate staff member. Established and maintained data filing systems

and documentation distributed lockers and made identification badges.

Generated work order requests for repair or replacement of equipment.

Screened, tested, interviewed and trained new hires.

EXPERIENCE:

1996-2000; 40 Hours per Week; Quality Converting Coordinator/Assistant

Quality Manager, Shepherd/Global Tissue

Established an effective quality control program to ensure quality checks

were performed in accordance with company guidelines. Implemented quality

procedures to identify, prevent and ensure no occurrence of defective

equipment. Developed a quality action plan and implemented training.

Trained over 400 plant operators; trained and managed 4 plant Quality

Inspectors. Compiled Statistical Process Control data to monitor, control,

reduce variation and improve manufacturing process. Reviewed Process Logs,

conducted finished product testing and testing of incoming fibers.

Analyzed and interpreted Environmental Compliance Reports for potential

impacts on business operations and offered suggestions for management

adoption or consideration.

Awards: Army Achievement Medal; Good Conduct Medal; Soldier, Overseas

Medal

& Honors Member of Alpha Sigma Lambda National Honor Society. Graduated

Cum Laude (GPA 3.725 out of 4.0 scale)

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