Human Resources Customer Service
Resume:
Glenda H. Milian
Pembroke Pines, Fl. 33027
************@*****.***
Dynamic Human Resources Management Professional with extensive global
experience in a variety of industries. Well-established knowledge of HR
strategic planning, organizational design, talent acquisition, leadership
development, coaching, employee engagement, organizational change,
educational program design, and compensation management. Strong reputation
for learning agility, change leadership, and customer focus. Recognized for
ability to deal with ambiguity and to manage vision and purpose. Bilingual
English and Spanish.
* Citigroup Inc. Latin America Regional Office/ Fort Lauderdale, FL
2008- 2009
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Human Resources Generalist
. Work closely with the international teams to develop integrated and
aligned HR practices
. Administration of day-to-day HR activities including: data changes,
compensation analysis, new hire paperwork, and performance management
assessments
. Produced standard reports as required to ensure accurate completion and
on time processing of programs including annual bonus processing,
compensation programs, FMLA, and VOE (voice of the employee survey)
initiatives.
. Administration of Health and Welfare benefit plans; benefits awareness
programs and fairs to support annual enrollment, and ongoing internal
communication
. Performance Management assessment including performance review.
. Manage full cycle of immigration cases, including non-immigrant visas and
Permanent Residence applications; ensure applications are handled in
compliance with current Immigration Laws and Regulations. Identify
potential visa issues, which could prevent or delay hiring of candidates.
. Preparation and analysis of headcount and turnover reports.
Lisy Corp/Wisconsin Cheese., Miami, Fl.
2006-2008
Human Resources Manager
. Restructured the entire Human Resources department including new
objectives and establishing new Policies and Procedures for the whole
organization.
. Analyze payroll, modify compensation and benefits policies to establish
competitive programs and ensure compliance with legal requirements.
Responsible for the administration of weekly payroll for the whole
organization.
. Supported Controller and President on management of annual forecasting
and budgeting. Financial analysis of accounting activities, bidding and
pricing/cost benefit
. Manage all the restructure negotiation with 401K administrator (sub
contract - main vendor) to ensure company complies with the Safe Habor
Law.
. Responsible for weekly payroll and bi-monthly commission processing for
employees and non employees.
. Administered all aspects of employee benefits: group health & dental
insurance, life, long term disability, and voluntary supplemental
insurances, COBRA, FMLA, section 125 and 401(k).
. Created and updated data bases using Microsoft Access and Microsoft
Excel.
. Compile and analyze requested reports from completed budget data.
. Participated in the efforts to improve accuracy, increase efficiency and
reduce expenses within organization.
. Extensive use of customer service by dealing primarily with Sr. staff and
private corporations.
Moduslink, Inc. Miami, Fl.
2003-2006
On Site Human Resources Recruitment Manager
. Plan, direct and coordinate human resources management activities for
the company. Provide current and prospective employees with
information about policies, job duties, working conditions, wages
opportunities for promotion and employee benefits.
. Direct responsibility for all the recruiting and all functions of the
HR department.
. Supported General Manager as on-site supervisor overseeing day-to-day
administrative functions.
. Reviewed and approved all warehouse activities, resolved all
operational, administrative, human resources and customer relations
issues.
. Forecasting the usage of temporary personnel on a weekly basis.
. Analyzed weekly reports on actual and budgeted.
Eastern Financial Credit Union, Miramar, Fl.
1996-2001
Employment Specialist
. Responsible for professional-level human resources functions which
included recruiting of exempt and non-exempt employees for the entire
organization; followed with intensive program.
. Conducting new employee payroll and benefits orientation.
. Representing the Credit Union at unemployment hearings; preparing
recruitment and various human resources reports; conducting exit
interviews and handling employee relations issues.
. Coordinating and placing external advertisements, including web-site
recruitment; organizing Credit Union Open Houses; attending Career
Fairs.
Kelly Temporary Agency Miami, Fl.
1992-1996
Senior Supervisor
. Responsibilities included receiving customer orders, screening and
evaluating applicants for temporary and permanent assignments.
. Matching applicants to the job requirements, assigning applicants to
fill the order; orienting employees regarding their assignment and
training personnel for their new endeavors.
. Preparing required reports; assisting in the resolution of temporary
personnel payroll problems; resolving customer satisfaction issues
regarding employee
Performance and length of service; achieved department primary goals
of reducing unemployment costs and workers compensation claims.
Amerifirst Bank Miami, Fl. 1985-1992
Senior Accounting Clerk
. Responsibilities included daily reconciliation of General Ledger (G/L)
accounts, correcting tellers' "out of balance" transactions,
researching check discrepancies.
. Customer corrections and balancing the entire branch operation; Highly
experienced in Check Operations Department and incoming /outgoing
"Stop Payments"; Also Customer Service and Teller experienced at the
Banking Center.
Education
Florida International University, Miami, Fl. - Bachelors Degree in
Industrial Psychology Minor in Business Administration
Miami Dade Community College, Miami, Fl. - Associates Degree in Business
Administration
Professional Training and Computer Skills
- Management Training -Keys for
Effective Supervisor
- Domestic Benefits -Microsoft Office and Windows
- Domestic and International Equity Compensation -Various Human Resources
Information System
- Coaching & Feedback -Leading People
- Behavior Interviewing
- Performance Evaluations
Languages
English
Spanish
Portuguese
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