Manager Management
Resume:
Phone 716-***-**** . E-mail *******@*****.***
Lauren Ziegler
Objective
My objective is to utilize the skills, knowledge,
and experience that I have to improve and
strengthen the company that I work for in profits
and stability.
Professional experience
Jan. 2009-Present
Bank of America
TLAP (Team Leader Apprentice Program)
Advised and Led teams/associates to goal in the 60
day delinquency Relationship Management Unit, 90
day delinquency Relationship Management Unit, and
120 Locate Services Unit
Administered Call Listening Sessions, Call Quality
Sessions, Monthly and Quarterly Reviews
Suggested new browsing techniques and monthly
strategies that were implemented which increased
monthly productivity and revenue
Coached, managed, and developed the skills of
associates in one-on-one sessions
Administered classes teaching associates how to
improve their daily productivity (i.e. skiptracing
)
Held Round table meeting with associates only to
improve associate satisfaction and communication
between associates and management.
Proficient in Microsoft Office: Word, PowerPoint,
Excel
Nov. 2005- Current
Bank of America
Senior Account Manager II in Relationship
Management Unit
Achieved month end goal 23 out of 24 months from
2007-2008
Worked with clients by managing and creating
solutions that increased bank profits and reducing
risk
Responsible for handling large portfolios of high
risk clients that ranged from 6-11 million dollars
in bank assets
Motivated, led, and managed teams to goal on a
monthly basis
Delivered a high level of financial analysis to
each client's situation that benefited both the
client and the bank long term
Chosen to be a representative of the West Seneca,
NY site and travel to Belfast, ME. to learn and
teach practices that would improve the Customer
Assistance division
Member of Associate Satisfaction Team as well as
LEAD for Women
Volunteer experience
Brush Up Buffalo Event
Herman Badillo Summer School Education Classes
Basketball Tournament benefitting Cure for Cancer
Awards received
2008 Quarterly Award of Excellence
July 2008, April 2006, May 2006 Associate of the
Month
2005 Mentor 4 Award recipient
Education
2000-2001
University at Buffalo
Major in English
Erie Community College
Finance Concentration
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