Sales Quality Assurance

CHRISTIAN WADSWORTH

**** ***** ***** ***** ** • Tiffin, Ohio 44883

*********.*********@*****.*** • 419-***-****

OBJECTIVE

To obtain an entry level accounting position and begin my accounting career.

EDUCATION

Bachelor of Business Administration December 2009

Tiffin University

• Major: Accounting

• Cumulative GPA 3.42

• Cumulative credit hours 122

• Related course work: Survey of Accounting, Intermediate Accounting, Managerial Accounting, Accounting Information

Systems, Cost Accounting, Auditing, Federal Income Tax, Business Finance.

EXPERIENCE

Influent 2002 to present

Quality Assurance Manager 2008 to present

• Responsible for the overall quality of the call center

• Develop and manage analyst who directly oversee telephone sales representatives.

• Represent the call center to clients to promote quality sales.

ADDITIONAL SKILLS & ABILITIES

Trainer

• Set the expectations for new employees of the company and clients.

• Educate on product knowledge and sales skills.

• Responsible for the development of classes up to 20 to become professional sales representatives that adhere to client

guidelines and have excellent knowledge of the product / service and company they represent.

Supervisor

• Manage a team of 15-20 representatives and their ongoing education of sales skills and quality guidelines.

• Concentrate on the development of sales skills and meet the sales quota requirements.

• Motivate representatives by creating a positive atmosphere.

On the Job Trainer

• Begin the process of applying the knowledge and skills provided during the training process.

• Continued education with the application of sales skills and quality guidelines.

• Prepare and motivate new employees to meet performance expectations.

Quality Assurance Analyst

• Monitor calls for compliance of federal, client, and company guidelines.

• Educate representatives of compliance guidelines, keep them informed of any changes in guidelines, and hold them

accountable.

Telephone Sales Representative

• Strive to achieve the sales goals set forth and being in compliance with federal, client, and company guidelines.

ACHIEVEMENTS

• Graduated Cum Laude

• Phi Theta Kappa 2007-2009

• Managed the fundraising of money for the Muscular Dystrophy Association on behalf of Influent in 2008.

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• References: Available upon request

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