Project Manager Customer Service
Resume:
KAREN COLES
***** *. ********* **** *******, OR *7038
*****.*****@***.***
PROJECT MANAGER - INFORMATION TECHNOLOGY
Outstanding background of leadership and accountability for overall project
planning and implementation including understanding of business
requirements, project effort requirements, budgetary requirements, schedule
requirements, and hardware and software product requirements. Multiple
time award winner in recognition for efforts in these areas. Consistent
ability to successfully complete projects on time, within budget, with
satisfied customers, in a broad range of computing environments. I have
completed the PMI PMP course and am committed to ongoing education.
Although my major background is in project management I have also worked as
a pharmacy technician and have gained experience in the compounding
pharmacy business. Working as a pharmacy technician has given me knowledge
of this industry and its business practices including understanding of
software available for compounding, processing orders, generating formulas
for drug creation, managing controlled substances, recording required
approvals for distribution of drugs, and auditing practices
TECHNICAL SKILLS
Project Management: Project Planning - Creation of business
requirements documents, project plans
based on the project charter and
scope, functional specifications, WBS,
detailed design specifications,
scheduling and budgeting, quality assurance
plans, risk and contingency
plans, status reporting and communications
Quality Assurance - Creation and
execution of formal acceptance test
plans based on functional
specifications
Risk and Contingency - Creation and
execution of risk and backup
plans in the event of certain
issues that can arise
Change Control - Creation of change
control forms and procedures for
approval of modifications to
project scope
User Training - Formal and/or informal
training for users of the software
Hardware: DEC VAX/ALPHA, IBM 3032, IBM 370, IBM 360,
PCs and Servers
Operating Systems: OpenVMS, RSTS/E, DOS, Windows, Windows NT, MVS, VM
Languages/Products: Project Workbench, MS Project, Basic, COBOL,
Pascal, RPG,
ALL-IN-1, FMS, CMS, Multinet
TCP/IP, DEC TCP/IP, Hubwatch,
Pathworks, Datatrieve, DCL, JCL
EDUCATION
Skillsoft Completed PMI PMP certification course
Concordia College Bachelor of Science - Computer Science
Portland Community College Computer Science, Business Administration
Digital Equipment Corporation Project Management, Project Methodology,
Project Planning and Control, Work Styles,
Customer Satisfaction, Time Management, Trainer
Skills
Tektronix, Inc. Teleprocessing techniques, Structured
programming,
Systems analysis and design
KAREN COLES
PAGE TWO
PROFESSIONAL EXPERIENCE
INDEPENDENT BUSINESS/IT CONSULTANT 1994 -Current
Independent consultant providing account management, project management,
and technical consulting services to various clients within the Portland,
Oregon area. Involved in all aspects of proposing and implementing
hardware and software solutions for clients based on business requirements.
Responsible for overall project management including development of project
plans, hardware and software acquisition, locating and managing resources,
project tracking, and quality control.
Relevant experience includes:
Project Consultant - Woodfold-Marco Manufacturing, Inc.
. Responsible for overall project management including development of
project plans, hardware
and software acquisition, locating and managing resources, project
tracking, and quality control.
. Responsible for new client/server computer systems roll-out and
administration for the company.
. Created system standards for all server and client environments.
. Researched and acquired necessary hardware and software to establish
the environment.
. Managed network recabling for the entire company.
. Upgraded and maintained Windows NT system server and Windows PC
clients.
Project Consultant - Industrial Plastics, Inc.
. Responsible for overall systems administration for client/server
computer systems using a VAX server running OpenVMS and Windows
clients for the company.
. Created system standards for all server and client environments.
. Researched and acquired necessary hardware and software to establish
the environment.
. Installed and configured network hubs for the entire company.
Systems Administrator - Paramount Supply Company
. Responsible for overall systems administration for client/server
computer systems using a VAX server running OpenVMS and Windows
clients for the company.
. Created system standards for all server and client environments.
. Researched and acquired necessary hardware and software to establish
the environment.
. Installed and configured system and network software for the entire
company.
Project Consultant - Tektronix, Inc.
. Provided migration services for a chemical tracking application.
. Responsible for overall project support for the legacy system during
the migration.
. Provided all data extraction utilities, conversion procedures, and
statistics during the project effort.
Project Manager - City of Gresham
. Implemented a VAXCluster hardware and software upgrade project.
. Responsible for overall project planning and implementation
KAREN COLES
PAGE THREE
Project Consultant - Tektronix, Inc.
. Provided migration services for a customer service database
application.
. Responsible for overall project support for the legacy system during
the migration.
. Provided all data extraction utilities, conversion procedures, and
statistics during the project effort.
Project Consultant - Corvel Corporation
. Responsible for new server computer systems roll-out for corporate
field offices.
. Created system standards for all server environments.
. Created system installation procedures, documentation, and quality
control procedures.
Project Manager - Comptec, Inc.
. Implemented a VAX/VMS software upgrade project.
. Responsible for overall project planning and implementation.
. Provided training to staff members for ongoing administration.
Project Consultant - Seattle Lighting
. Provided migration services for a customer service database
application.
. Responsible for overall project support for the legacy system during
the migration.
DIGITAL EQUIPMENT CORPORATION (DEC) - Portland, Oregon 1982
- 1994
Senior member of the Oregon consulting unit providing project management
for systems integration and software development projects. Involved in all
aspects of proposing and implementing hardware and software solutions for
customers based on customer business requirements. Involved with hardware
and software product selection, custom programming solutions, application
integration, and budgetary requirements.
Responsible for overall project management including development of project
plans, locating resources, scheduling and managing resources, reviewing and
developing task estimates.
Involved in all project phases including definition of business
requirements, functional specifications, design documents, implementation,
customer acceptance, documentation, and training.
Consistent ability to successfully management and complete projects on
time, within budget with satisfied customers, in an environment that
requires a broad range of technical and people skills.
Multiple times a DIGITAL award winner for excellent performance and
customer satisfaction.
Relevant experience includes:
Project Manager - US Bank
. Implemented a VAXCluster hardware and software upgrade project.
. Highly visible and critical up-time requirements.
. Responsible for overall project planning and implementation.
. Responsible for overall project planning and implementation of tasks
provided by several other contractors and teams (i.e. electrical,
computer hardware and software, office equipment, telephones,
flooring, air conditioning, security, safety).
KAREN COLES
PAGE FOUR
Project Manager - Intel Corp.
. Computer room reconfiguration project.
. Responsible for redesign of computer room layout and implementation of
all associated areas.
Project Manager - Tektronix, Inc.
. Provided performance and capacity planning. Specific emphasis on
requirements for a new software application ready for implementation
on existing hardware.
Project Manager - US West Communications
. Development and migration of a client/server application. Included
existing application conversion from Paradox running under MS-DOS into
a VAX server environment running Oracle with PC clients using Foxpro.
Project Manager - Oregon State University
. Migration of an SCT Banner application from a CDC environment into a
client/server environment using an Alpha AXP server running Oracle and
a CDC client running SCT Banner.
. Responsible for overall project effort including planning and
scheduling, budgetary and time requirements, hardware and software
installations, application migration issues, training, and vendor
support services.
Project Manager - University of Oregon
. Implementation of a new SCT Banner Financials application in an Alpha
AXP environment. The system was installed and configured to support a
client/server environment for future user needs. Responsible for
overall project effort.
Project Manager - US West Communications
. Software development of a sales compensation. The software was
designed and implemented as an integrated subsystem to Digital's ALL-
IN-1 office automation product.
Project Manager - Consolidated Freightways
. Software development of a transportation services telemarketing
system. The software was designed and implemented as an integrated
subsystem to Digital's ALL-IN-1 product.
Project Manager - ABACUS Data Group
. WANG to VAX/VMS conversion project for a computer managed instruction
educational product. Software was converted from a WANG COBOL
environment into a VAX/VMS environment using COBOL, FMS, and CASE
tools.
Project Consultant - US Air Force
. Developed a public bulletin board system. Provided guidance and
training to the development team on the use of Digital products and
assisted with the implementation effort.
Project Consultant - ITRON, Inc.
. Developed a public utility on-line meter data capture system.
Provided guidance and training to the development team on the use of
Digital software products as their background was in software on IBM
Series One machines.
Project Leader - Digital Equipment Corp.
. Technical lead for development of a service sales telemarketing system
for the U.S. sales offices of Digital Equipment Corporation. The
software was designed and implemented as an integrated subsystem to
Digital's ALL-IN-1 office automation product.
KAREN COLES
PAGE FIVE
Project Leader - Tektronix, Inc.
. Technical lead for development of a service sales telemarketing system
for the U.S. field offices. The software was capable of capturing
sales lead information from business applications running on various
hardware and software platforms.
Business Analyst/Software Developer - Western Transportation Company
. Developed an operations information system for a large paper products
company. Automation of processes included product/location inventory
tracking, pick list generation, shipment tracking, and optimization of
product movement within the facilities.
EVANS PRODUCTS COMPANY - Portland, Oregon
1980 - 1982
Senior programmer analyst responsible for development of application
software for use in the wood products industry using IBM 3032 OS equipment.
Maintained financial applications.
ALPHA DATA SYSTEMS - Portland, Oregon
1979 - 1980
Systems analyst for design of a large scale income tax application of IBM
370 DOS equipment.
Maintained financial applications.
MAUI COMPUTER SERVICES - Kahului, Maui, Hawaii
1977 - 1978
Senior programmer analyst for development of an on-line personnel
application. Performed general application maintenance and assisted
customers. Used IBM 370/125, DOS and utilities. Also used SHADOW TP
monitor, QUOTE II, JCL, and COBOL.
TEKTRONIX, INC. - Beaverton, Oregon
1974 - 1977
Performed conversion of 1401 autocoder programmer to OS COBOL for
accounting, inventory, marketing, payroll, and personnel applications.
Programmer analyst for the development and implementation of a
payroll/personnel system using IBM 1370/158 and 370/168 OS equipment. Used
TSO data base products, Panvalet, JCL, BAL, utilities, and COBOL.
Performed system design testing modification, programming, and assisting
customers and programmers.
Lead six personnel in system and programming maintenance. Compiled
statistics for lead systems analyst. Coordinated work of programmers,
including assigning tasks, approving test results, and evaluating job
performance.
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