Customer Service Management

David Homa

*** *** ****** ****** ? Lyndhurst, NJ 07071 ? 973-***-**** ?

******@*****.***

FINANCIAL PROFESSIONAL

Confident and goal-oriented professional with 20+ years of diverse

financial services experience in client relationship management, financial

planning and analysis, and operational support.

> Proactively identify, develop, present, and monitor comprehensive

financial solutions with a solid analytical aptitude.

> Team player, always display attention to detail. Engender credibility

and trust upon first impression.

> Improve efficiency and increase productivity without jeopardizing

quality and customer service.

> Employ a consultative style to establish new relationships, maintain,

and strengthen existing relationships. Proven track record of success

demonstrating the ability to promote action.

> Well-developed listening and communication skills; able to interact with

individuals at all levels.

> Technically proficient with all MS Office applications, Wealth Master,

A/S 400, Navi Plan, and Cognos.

Areas of expertise include:

( Financial Planning Services ( Wealth Management

( Financial Analysis & Reporting ( Staff Development & Training

( Customer Service / Client Relations ( Asset Allocation Analysis

( Operations Management ( Business Development

( Team Building & Leadership ( Portfolio / Account Growth

PROFESSIONAL EXPERIENCE

Certified Financial Planner 2002 - 2010

Ernst & Young " Seacaucus, NJ

One of the world's largest professional services organizations

. Provided financial planning services to employees and executives of

client organizations. Analyzed client financial data, set goals, and

developed forecasts and implementation plans.

. Personally assigned the most complex and highest net-worth clients.

Chosen to provide financial consulting and planning services to

Partners of the firm.

. Developed custom planning strategies covering a wide range of areas

such as retirement, pension and asset distribution, life insurance,

estate preservation, tax hedging, and portfolio allocation. Serviced

over 100 clients with portfolios to $15M.

. Developed comprehensive financial plans for clients including

retirement planning, asset allocation, education funding, estate

planning, and debt/cash flow management.

. Acted as the Income Tax Specialist for a dedicated tax desk for Smith

Barney advisors. Conducted research and answered questions about

diverse and complex tax issues.

. Named as Team Lead Planner responsible to coordinate 3 teams of 20

planners assigned to specific clients. Served as engagement

specialist, firm liaison, and facilitated intra-team communications.

. Consistently exceeded client satisfaction measurement standards.

. Recognized for Outstanding Production of Financial Plans as Team Lead

in 2009.

. Provided technical assistance during the editing of the Ernst & Young

Tax Guide.

David Homa " 973-***-**** "

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Financial Planner 1998 - 2001

Sterling Financial Group " Sparta, NJ

Boutique financial planning firm

. Functioned as an independent financial advisor servicing a client base

that included an 18-branch community bank.

. Improved customer relationship building skills with constant

interaction and communication with branch managers, tellers, and other

staff members.

. Conducted information seminars and presentations covering topics

including investments, life, long-term care insurance, and disability

insurance.

. Cultivated and established an effective client referral system

throughout all 18 branches that provided a constant supply of

prospects and new clients.

Senior Financial Analyst 1996 - 1998

Aegis Consumer Funding " Jersey City, NJ

Offered sub prime used automotive loans

. Built a corporate-wide budget from the ground up. Developed department-

specific budget planning tools, providing guidance and technical

assistance to department executives to ensure accurate data.

. Performed a wide range of financial analysis work, often utilizing MS

Excel spreadsheets.

. Identified a $2M cost reduction following an in-depth cost analysis

that justified the closure of an operations center while maintaining

target profitability.

. Provided assistance to CFO to conduct profitability studies, revenue

and sales forecasting, income statement preparation, and SEC

compliance reporting of 10Q and 10K filings.

Tokai Financial Services, Inc. " Berwyn, PA 1985 - 1996

Financial Analyst / Senior Reporting Analyst (1994 - 1996)

Commercial leasing company specializing in photocopiers and

telecommunication systems

. Reviewed general ledger transactions for accuracy, and coordinated

with accounting staff resolve inconsistencies and make the necessary

corrections.

. Drafted budget variances, financial statement commentary, key

performance trending, and prepared a summary document for senior

management.

. Key contributor to the finance committee selecting a financial report

writing software application. Served as the functional liaison and

operational expert to vendor.

Assistant Manager, Lease Receivables (1987 - 1996)

. Trained, mentored, and supervised 5 supervisors and staff of 40

representatives.

. Improved delinquency rates an average of 10% by establishing a new

collection strategy, and implementing a contact management software

package.

. Increased revenues more than $1.5M by administering a dedicated late

charge task force.

. Enhanced employee retention 15% following implementation of a formal

training program.

Lease Receivables Representative (1985 - 1987)

EDUCATION / TRAINING / LICENSURE

College for Financial Planning, Denver, CO

~ Certified Financial Planner Certificant ~

Bucknell University, Lewisburg, PA

~ BS in Business Administration, concentration in Management Information

Systems ~

FINRA Series 65 - Registered Investment Advisor

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