Customer Service Sales
Resume:
Patricia A. Daniel
Highland Park, MI 48203
Hello, my name is Patricia Daniel and I would like to share with you my
potential to be an excellent candidate to work for your organization. My
charismatic personality, motivation, and ambition makes me a strong
candidate for this leadership position in sales/marketing. My professional
background includes 4 + years of experience with customer service,
educational sales & recruiting, management, and establishing new business.
I am committed to producing results by inspiring individuals to reach and
exceed goals by nurturing their motivating factors.
I am a recent graduate of the Masters of Business of Administration program
at the University of Phoenix and very excited to advance my career to the
management level. My undergraduate degree was received from Michigan State
University in Telecommunication/Information and Technology Management with
a cognate in Business Administration. Through my studies I have developed
skills in working in a virtual environment, virtual collaboration, team
building, effective email management, and telecommuting.
I have excelled in my current position as an Admissions Representative by
constantly achieving goals and maintaining a stellar enrollment record.
With my previous position as an Assistant Branch Manager, I gained the
ability to achieve great sales performance by building rapport, effective
coaching and mentoring subordinates, and establishing new business. I am
confident, a fast learner, and capable of assuring job requirements are met
due to my willingness to advance my skills, knowledge, and adapt to
changing environments. I have the maturity, skills, and abilities to embark
on a career in fields that requires leadership, great customer service, and
problem solving skills.
Please review the enclosed resume and consider my application for a
position with your company. I look forward to exchanging ideas with you
concerning a career opportunity and the positive contributions I would
offer as a member of your organization. I would appreciate the opportunity
for growth in this position as well my career path.
Thank you for your time and consideration.
Sincerely,
Patricia A. Daniel
Patricia A. Daniel
16951 Log Cabin 313-***-****
Highland Park, MI 48203 ***********@*****.***
Professional Profile
My charismatic personality, motivation, and ambition makes me a strong
candidate for this position in a leadership role. My goal is to provide
extensive customer service that builds relationships and loyalty. I am a
service oriented professional with 4 + years of experience with customer
service, 3 + years of educational sales & recruiting, management, and
establishing new business.
Professional Experience
March 2006-Present Kaplan Career Institute
Detroit, MI
Admissions Representative (Former Team Lead)
. Generated to date over $3,000,000 in revenue from graduates
. Interviewing applicants through telephone contact and (face-to-face)
personal interviews, to determine motivation, interest, effort and
ability to qualify for various programs
. Discussing accreditation, placement assistance, and student services with
each prospective student
. Complete enrollment application process and monitoring enrollment
activities and updating/tracking lead
. Coaching and mentoring of team to reach goals as a Team Lead for over 2
years
. Ability to multi-task in order to succeed within strict deadlines
. Ability to close students and ensure commitment
. Strong detail orientation and highly organized
. Personally develop leads to generate new business
. Qualified in the top 5% of Admissions Representative within the
organization in 2007 and 2008
January 2005-March 2006 Hertz Local Edition
Clinton Township, MI
Assistant Branch Manager
. Generated revenue by establishing new business
. Maintained relationships with insurance agents, body shop managers, and
service dealers to gain business
. Maintained individual sales performance above company average
. Initiated marketing and sales calls for potential new business
. Maintained back office documents and files to adhere with company
standards
. Evaluated, coached, and mentored subordinates to achieve sales goals
Education
August 2008- February 2010 University of Phoenix
Southfield, MI
Masters of Business Administration (MBA)
Graduated: February 2010 GPA: 3.5 out of 4.0
August 2000-August 2004 Michigan State University
East Lansing, MI
Bachelors of Arts: Telecommunication/Information Technology
Management/Business Administration
Graduated: Summer 2004
Contact this candidate