Sales Customer Service

CRAIG MOORE 937-***-****

**.*****@*****.***

*** ****** *****, ******, ** 45431

FREIGHT CARGO TEAM LEADER/SUPERVISOR

NATIONAL RETAIL FIELD ANALYST

KEY ACCOUNT TERRITORY RETAIL REPRESENTATIVE

PROFESSIONAL SUMMARY

An enterprising, results oriented business professional with 9 years of well defined merchandising/

sales/marketing experience involving consumer packaged goods and electronics. Creative,

strategic thinker skillful in providing insightful solutions to critical problems and creating brand

presence in the marketplace. Proven performer and leader. Exceeded customer expectations of

market analysis through field data collection and provided market snapshot via analytical and

empirical analysis. Providing solutions to critical problems, resolving key issues and elevating

customer service to a new standard. Successful expanding major metropolitan territories to

achieve 90% market penetration. Meeting customer expectations and developing a solid rapport

with customer base. Responds passionately to challenge and change. Strengths include:

Leader/Supervisor Sales Promotions • Customer Retention

• •

Scoping Potential Clients • Physical Stamina • Market Research

•

Merchandising/Sales • Territory • Reset Specialist

•

Expansion

ACHIEVEMENTS

Named top all around Field Analyst 3rd quarter ‘05 for analysis, budgeting, & lead generation.

Recognized for outstanding market analysis report (after only 2 months on the job) that became

the benchmark employed by the company and were utilized in future prospective sales

presentations to attain new clients and increase business revenues.

Converted marketing research and customer feedback into new strategies and imperatives

employed by the company to increase business revenues and improve product performance.

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Excelled in special projects tasks, 100% completion, and on average, 20% under budget.

Achieved the highest performance in task; count, successful completion rate, and on time

reporting among my peers.

PROFESSIONAL EXPERIENCE

Retail Merchandise Representative, Crossmark Sales & Marketing, 2007 Present

Streamlined operations, reduced duplicate administration costs, and increased productivity by

challenging myself and others to assume team tasks individually. These measures have

contributed to on time execution of projects and meeting budget projections. Collaborate with

sales team on special campaigns. Assist in implementing customer focused sales initiatives. Work

2007

with clients to define marketing challenges and solutions to grow their business.

– Present

Field Analyst, Infomax Shelf Management Inc., Chino, CA 2004 2005

Created efficiencies, increased productivity, and reduced expenses by creating market maps by

quarter, expanding market coverage territory, and including a key report page to highlight

problematic situations. Work with clients to define specific market challenges and solutions to

grow their business. Collaborated with vice president of operations in co ordinance of test market

analysis for potential CPG clients.

Retail Field Merchandiser, Proctor and Gamble, Cincinnati, OH 2001 2004

Collaborated with marketing department to define obstacles in new schematics/POGs. Integrated

new items into current schematics. These measures have contributed to on time execution of

projects and meeting budget projections. Collaborate with sales team on special campaigns.

2001 – 2004

Assist in implementing customer focused sales initiatives.

Team Leader/Supervisor, Emery Worldwide Airlines, Dayton, OH 1993 2002

Directed, motivated and challenged team to execute on load and off load of company aircraft and

tractor trailers safely and efficiently. 10 year ramp veteran acclimated to the most extreme weather

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conditions ranging from 75 with wind chill, to a hot and humid 105 degrees. Gained knowledge of

compliance to FAA/OSHA standards, as well as basic training of hazardous materials. Obtained

numerous certifications during employment such as; certified employee trainer, load planner,

equipment operator (up to and including a 30,000lb. forklift), and equipment trainer.

EDUCATION/SPECIALIZED TRAINING

Real Estate/Property Management, Sinclair Community College (12 credits shy of degree) 3.5GPA

Real Estate Broker Certificate, Sinclair Community College

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