Customer Service Manager

FAXON BISHOP

**** ****** ****** * *** Jose, CA 951**-*-***-*** 6304 ۰ f *******@*******.***

P ROFILE

* ************ ** **** ****** in consumer finance, credit union and banking with specialized expertise in

collections, mortgage modifications, REO disposition and loan workouts.

۰ Highly effective organizational, management and communication skills underscore success trouble shooting

and resolving complex business and financial problems, resulting in saved time, reduced costs and improved

efficiency.

۰ Integrity, motivation and resourcefulness have accentuated professional accomplishments where meeting

deadlines and strategic objectives in high energy, demanding environments have been crucial to delivering

exceptional results.

۰ Versatile, intuitive executive manager with a keen attention to detail and careful, strategic planning expertise

have produced pragmatic, practical approaches to multifaceted projects demanding decisive leadership.

۰ Strong ethics and principles, along with diplomacy and tact, in properly handling sensitive, confidential

matters have contributed to excellent customer service, satisfaction and retention.

۰ Highly personable team leader and senior manager experienced working proactively, both individually and as

a collaborative team member, have vitally contributed to the fiscal strength and stability of the organization.

۰ Recipient of numerous Member Service Commendations for outstanding service.

P ROFESSIONAL E XPERTISE

U.S. Bankruptcy System ۰ Vendor Supervision

۰

Collection Process ۰ Consumer / Mortgage Lending Staff

۰

Mortgage Modifications Management

۰

REO Dispositions ۰ Personnel Management /Review

۰

Repossession / Disposition ۰ Agency Supervision

۰

Loan Workouts ۰ Collection Software / Akcelerant

۰

Short Sale Management Framework

۰

Calling Campaigns ۰ MS Office Suite

۰

۰ Report Construction

۰ Professional Presentations

C AREER S UMMARY

PATELCO CREDIT UNION – San Francisco, CA

1993 – 2009

Vice President, Collections

One of nation’s largest credit unions with 290,000 members, 40 branches and over $3.7 billion in assets.

KEYPOINT CREDIT UNION – Sunnyvale, CA

1990 – 1993

Manager, Collections Department

Local CU consisting of 80,000 members, 9 branches and $896 million in assets.

E DUCATION

UNIVERSITY OF SAN FRANCISCO – San Francisco, CA

B.A. Political Science

Contact this candidate