Customer Service Sales
Resume:
Nimer Shehadeh Cellular: (***)
*** ******* ***** ****: (315) 451-
4336
Liverpool, New York 13088
*************@*****.***
Objective: To foster my skills and develop growth while obtaining a
position working in sales.
Employment:
Schwan Food Company (7/2009-present)
Customer Service Manager
( Sell and deliver frozen foods and other company products to
customer's home
or business by using commercial motor vehicle.
( Complete all assigned routes as well as return customer call
backs and
demonstrate good sales practice and excellent customer
service.
( Establish new customers for the routes in the area as well as
make sales
presentations and inform customers of new products and
services.
( Conducts safety inspections of the commercial motor vehicle
and follow DOT
guidelines and procedures.
( File daily sales reports and complete paperwork using handheld
computer as
as well as collecting all forms of payments and making bank
deposits.
Time Warner Cable (1/2007- 6/2009)
Product Services Representative I-II
( Answer a heavy amount of incoming calls in a prompt and timely
manner
while verifying account holder and account information
( Assisting customers with cable, high speed data and phone
service issues.
( Also help customers with their billing inquiries and answering
any other
questions they may have.
( Troubleshooting Customer Premise Equipment such as proper PC
configuration
and network connections.
( Transitioning into a sale on 60% of the phone calls while
educating the
customers on all of Time Warner's products and services.
Schwan Food Company (7/2006-1/2007)
Customer Service Manager
( Sell and deliver frozen foods and other company products to
customer's home
or business by using commercial motor vehicle.
( Complete all assigned routes as well as return customer call
backs and
demonstrate good sales practice and excellent customer
service.
( Establish new customers for the routes in the area as well as
make sales
presentations and inform customers of new products and
services.
( Conducts safety inspections of the commercial motor vehicle
and follow DOT
guidelines and procedures.
( File daily sales reports and complete paperwork using handheld
computer as
as well as collecting all forms of payments and making bank
deposits.
Clear Channel Communications (12/2003-3/2006)
Traffic/Information Systems Representative
( Job duties include managing the network revenue commercial
information for ABC Radio Networks, Westwood One, Premiere
Radio Networks and other
network companies using the software Mediastar.
( Also involved being the traffic manager for the following
radio stations: Power
106.9, Hot 107.9 and Rock 105.1 and scheduling the proper
advertisements to
run on these stations via sales orders and verifying actual
times they were aired.
The Sutherland Group (6/2002
- 12/2003)
Qwest DSL Inbound Sales Representative
( Responsibilities included answering customer questions in
regard to Qwest
DSL service and products, customer service and selling
affiliated Qwest DSL
service and voice products.
( Averaged 8-10 sales per day and was in the top 5 every month
in total sales
out of 50 employees.
Wegmans Food and Pharmacy (6/1998-6/2002)
Deli Clerk
( Job tasks included serving and waiting on customers in a
number sequence as
well as cleaning meat slicers and mopping floors and wrapping
all refrigerated
products and keeping the department in excellent working
condition. Also
assisted managers and co-workers with other related duties.
Education: Syracuse University, Syracuse, New York
Information Management and Technology
Bachelor of Science May 2002
Skills:
Applications:
( Microsoft Office ( Microsoft Publisher
( HTML ( SQL
Operating Systems:
( Windows 95, Windows Millennium, Windows 98, Windows 2000
Professional, Windows NT and Windows XP Home and
Professional.
Technical Skills:
( Designing, creating and writing C language programs.
( Designing websites using HTML and other Internet tools.
( Formation and creation of databases utilizing Access and SQL.
Projects:
( Produced a network for Syracuse University using Visio.
( Created website forms by implementing ASP and Javascript.
( Drew entity-relationship diagrams and data normalization
tables using Visio and affiliated database
equipment.
Contact this candidate