Customer Service Sales

Douglas A. Skarupski

**** * **** **** ****** Apt. 9

Erie, PA 16510

814-***-****

*******@***.***

OBJECTIVE

To achieve an entry level position in a challenging and exciting work

environment.

EDUCATION

Penn State Erie, The Behrend College - Completion Date: May 2010

GPA: 3.0

Operations Management Program

. Scored in 75th percentile on ETS Major Field for Business (Over

133,000 students took the test and 160 other universities)

. Business Consulting (Including actual internship experience consulting

local business with organizational difficulties)

. Project Management (Including Strategic Planning, Problem Solving, and

Decision Making)

. Strategic Business Planning (Including Organizational Design and

Competitive Market)

. Advanced Business Forecasting (Including short and long range

planning)

. Supply Chain Management (Including Cost Reduction and Performance and

Productivity Improvement)

. Management (Including Customer Service, Leadership, and Team-Building)

. Marketing (Including Product Positioning)

. Oral and Written Communications

. Economics, Accounting, Statistics, and Finance coursework

. SAP Certification

EXPERIENCE

Hollywood Video Entertainment November 2003 - October

2009

Shift Leader/Functional Assistant Manager

. Staffing - Interviewing and training

. Clerical/Daily Operations - Operated cash register, arranged and

handled monetary deposits, created schedules, created and submitted

supply orders, managed labor, followed through on sales expectations

and trained others on sales, merchandising, opening and closing store

duties

. Interpersonal Skills - customer complaint resolution, created customer

and employee incentives, employee conflict resolution, employee

reprimanding, business to business cooperation, in-house marketing

SKILLS & QUALIFICATIONS

. Six years retail, management, sales, and customer service experience

. Familiar with all Microsoft Office programs

. Experience in both team and individual environments

. Hard working, goal oriented, flexible, forward thinker

REFERENCES

Christina M. Garfolo - Direct Supervisor

Phone: 814-***-****

*************@*****.***

Marissa Vergotz - Former Direct Supervisor

Phone: 814-***-****

Ernest Gorski - Former Employee

Phone: 814-***-****

Contact this candidate