Human Resources Engineer

PROFILE

Highly successful System Engineer with ten years of proven experience in

the IT area focusing on Manufacturing and Retail Business. Extremely

motivated and experienced in Network Administration and Helpdesk support.

Highly analytical, with good communication skills, interacts easily with

all personality types. Vocational coursework in management focusing in the

Marketing, Logistics, accounting and human resources as a plus. Expertise

includes:

MS Windows IBM iSeries Network Helpdesk Support

Networks Networks Administration

Client Service Agreements Purchasing Inventory

Relationship Monitoring

KEY ACCOMPLISHMENTS

~ At Inversiones La Fuente ~

Developed an application to minimize time in the item's upload process for

requesting foreign currency in purchasing

Improved inventory management, establishing new procedures in Logistics

to increase the monitoring and minimize stock errors

~ At Ferreteria EPA ~

Propounded and configured a Virtual Private Network for Nights and

Weekends access support. This had reduced the travelling expenses and also

helped the managers to get access to the information quickly and in the

right moment

PROFESSIONAL EXPERIENCE

INVERSIONES LA FUENTE, Maracay, 4/2005 - 9/2008

Venezuela

Largest Hardware Wholesale Company in Venezuela

Responsible of IT Department

Designed, configured and managed the local area network

Monitoring of adequate internal controls, such as, access controls,

environment rules and service agreements

Supporting other business key areas (Managing, Purchasing, Sales and

Logistics)

Responsible for adequate inventory assessment

Collaborated closely with IT vendors to obtain information needed and the

best results in projects we worked with

Used Profit Plus as ERP system and SQL server 2005 as RDBMS

Implemented the wireless LAN using Proxim Orinoco Access Point

FERRETERIA EPA, Valencia, Venezuela 2/2000 - 4/2005

Venezuela's Hardware Retail Leader

Network Analyst

Supervised LAN and Voice installation (Layer 1: cables, racks, connectors)

Configured WAN access on Cisco Routers and Marathon Router

Responsible for the IT deployment schedule in new stores within Venezuela

and Costa Rica

Preparation of rules and procedures related to Helpdesk function

Used IBM Tivoli Enterprise Manager to monitor the LAN/WAN Networks

Used Norton Antivirus Corporate Edition to create a safely environment and

control virus to spread out

Used Lotus Domino as Email Server and Client to configure email accounts

Collaborated closely with multiple IT vendors to obtain information needed

and the best results in projects we worked with

Used AS400 to support AS400 users

Used Windows NT/2000/2003 Server to administer user accounts, files,

services and devices

Configured and used Cisco Routers, Cisco Switches, Marathon Router and

3Com switches to support the LAN and WAN networks

Configured and used Biometric Access Controls

EDUCATION

TECHSKILLS, Greensboro, NC

Certification Training in IT, 2009 (Actually Studying)

Key Points: Microsoft Certified System Administrator; currently coursing

UNIVERSITY OF NORTH CAROLINA, Greensboro, NC

English as Second Language, 2008

UNIVERSIDAD DE CARABOBO, Maracay, Aragua, Venezuela

Managing for non-managing Professional Diploma, 2008

Key points: Marketing, Logistics, Accounting, Human Resources, Quality

Control

UNIVERSIDAD BICENTENARIA DE ARAGUA, Maracay, Aragua, Venezuela

System Engineer (BS), 1998

CERTIFICATIONS

CompTIA A+ Technician (Greensboro, North Carolina; Nov-2009)

CompTIA Network+ (Greensboro, North Carolina;Nov-2009)

Cisco Certified Network Associate (Greensboro, North Carolina; Feb-2010)

Microsoft Certified Professional (Windows XP Professional) (High Point,

NC, Apr-2010)

COMPUTER SKILLS

Office Tools: Microsoft Office 2003, 2007

Programming Tools: Microsoft Visual Basic, Borland Delphi

Web Designing Tools: Macromedia Dreamweaver, Flash, Fireworks

Web Programming Tools: PHP, HTML, Javascripts

Operating Systems: Windows XP Professional, Windows 2003 Server, SuSE

Linux, Ubuntu Linux, OS/400

Databases: MySQL, SQL Server, Oracle

Network: 3Com Switches, Cisco Switches, Cisco Routers, IBM Tivoli

Enterprise Manager, IBM Lotus Domino

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