Management Manager

A. Neil Ferman

Home: 845-***-****

Cell: 914-***-****

E mail: *********@***.***

Independent IT Contractor

**** - *******

Assignments included:

For various Financial Institutions:

. IT Program Manager/ PMO - infrastructure support/financial -brokerage

applications

. BCM + PMO - CONFIGURATION MANAGEMENT/ DATA CLASIFICATION

. QA/UAT

. Take part in all aspects of Front Office/Back office applications

development projects (under SDLC/ITIL guidelines) from planning and

delivering testing solutions to test execution and results analysis.

Managed / distributed weekly dashboard reporting/progress against PM/PMO

deliverables to stake holder's base.

. Assist in developing and maintaining a QA/UAT test plan.

Monitored/document/ published results.

.Identify QA testing requirements e.g. environments, data, scripts,

implementation process.

.Plan, assemble and execute all phases of QA testing - test preparation

and execution

.Work within existing test framework used by development and QA teams for

purposes of testing and validating software products.

.Create test plans and scripts and carrying out testing to stringent

standards

. Identify and manage incidents/problems raised in testing - track and

report testing status against plan

.Manage issues & risks and escalating where necessary

.Manage the interface with solution architecture, design and build teams

.Coordinate activity with upstream and downstream system teams

.Identify & introducing testing best practices e.g. automation tools -

Mercury software

.Deliver projects on time, to a high quality standard

. Provide project management support to the BCM/BCP program.

. Performed maintenance of regulatory/ compliance - Sarbanes / Oxley BCM

schedule of events.

. Performed problem management tracking, managed production support

issues, risks and metrics

tracking, dashboard reporting to stakeholders.

MERRILL LYNCH

1992 - 2008

IT Infrastructure and Applications Development

Senior Applications Development / Production Systems Manager - VP

Global equity/options/DERIVATIVES - CAPITAL MARKETS GROUP

investment division

. 16 years season Senior Hands on PM /PMO/QA (program and project

level) in Securities and financial services with diversified IT

Operations and App-Dev/SDLC global projects.

. Experience with Entitlements Management Platform program and

managing/reporting interdependencies across projects developing

custom software solutions.

. Excellent communication skills with experience working with senior

level management and business partners. Demonstrates in depth-working

knowledge of project management methodology - RAD, ITIL, AGILE and in

depth knowledge of program management.

. Managed IT projects from initial gathering business specifications

through release management /QA-UAT. Ensures projects are delivered

within approved budget,

. Technical development background, proactive/professionally aggressive

personality type willing to roll up sleeves where needed.

. Experience leading infrastructure development/SDLC projects from

requirements definition through entire life cycle, matrixing across

projects and teams globally.

. In depth substantial technical and business knowledge integrating

H/W, S/W NETWORK topologies across multiple mainframe and

distributed - Windows bases technologies and distributed platforms.

. In-depth breadth and scope of experience with proven ability to work

with demanding global partners

within aggressive timelines; solid problem solving, analytical and

technical abilities.

. Subject matter on global systems and related applications

infrastructure and systems deployment, software upgrade

implementations, SOA/SOW -production and application support

experience.

. Managed budgets, resources, and timelines.

. Heavy interface and facing off clients - level 2 and 3 - IT and

business management on various IT assignments and resolutions.

. Using MSoft Project Plan, MSoft Access, overall PM

SDLC/ITIL/Agile guidelines managed the integrated release management

process of related infrastructure software enhancements, network\

connectivity, changes to existing programs /QA process including

testing and tracking defects/

remedial actions/ while assessing clients impact in a well defined

and structured environment.

. Hands on developing, managing and dashboard tracking /weekly KPI and

reporting on mid/back office 24/7 production support events such as:

3rd party SLAs: SEC compliance reporting, SEG activities, Sarbanes

Oxley compliance, including creation of a Front Office / Back Office

trades processing, clearing, settlement, and related infrastructure

support. Legacy and distributed systems and applications.

? Team lead on development on project scope documentation, detailed

functional requirements and test plans with a broad and deep understanding

of the end-to end business and IS processes.

? Analyzed business and system requirements create data mappings, and

document design specifications

? Worked closely on various applications with developers to review /sign

off on applications design specifications and validate requirements;

ensured business needs are being met and goals are being addressed.

? Produced test plans and test scripts to perform system testing and

validate requirements; coordinate user acceptance testing with appropriate

staff.

. Hands on knowledge and experience on Reference Data Management, (or

Master Data Management -MDM), focused on the management and

interlinking of reference shared by different systems within the

Capital Markets enterprise and being used by different IT and

business groups within the organization.

. Technical emphasis on mid/back office brokerage applications on

Production Infrastructure IT and business events activities

supporting - Prime Brokerage Hedge funds / Broker dealers -

institutional investors using Direct Market Access (DMA) tools to

allow buy-side traders to access liquidity pools and multiple

execution venues directly, without intervention from a broker's

trading desk. The net results were significant cost savings in

commissions.

. Managed the technical support infrastructure to support the workflow

system trades processing/ clearing/ settlement/booking.

. Knowledgeable of concepts and tactical implementation principles of

algorithmic trading strategy.-

. Provided Project Management expertise form inception through

implementation including comprehensive Release management process.

Provide expertise, communicate and implement Project Life Cycle for

Timeline management, weekly KPI, Issue Resolution and escalation,

Communications and status reporting; knowledge, Vendor Management,

Risk Management, Stakeholder Management, Resource Management,

Deliverable Management, Scope Management

. Heavy interface with clients and relationship managers throughout the

entire Life cycle of the project. Ensured project managers/business

analysts follow PMO guidelines for applications development

/production release guidelines.

. Maintained audit related IT records for all projects and provided

year-end reporting and reasons for success and failure of each

project. Tracked progress and participated as necessary in business

acceptance testing - QA/UAT.

. Demonstrated strong drive to proactively focus on QA service

improvement, including working with the business and external vendors

on improving service levels (SLAs).

. Hands on derivative production support systems - i.e. Calypso while

working with all the support

Teams within the US regions to continue to build a client

oriented it support organization.

Primary client's base -Wealth Management, Private banking clients,

Institutional money managers, Hedge Funds, Prime Brokerage

services, DMA - middle ware. Areas covered brokerage/ - Capital

Markets/Investment banking - Portfolio Management Equities, Derivatives

- Futures and Options, FI.

. Team lead on related integration technical and business knowledge on

mainframe sites migration ( MVS/zOS/ Linux -IFL), CA Endevor Release

Management, SOA ).

. Managed various applications support on distributed platforms. (SQL

Server and UNIX /ORACLE PLATFORM).

. Developed, implement Front Office / Back Office applications Systems

production support benchmarks for Equities, Fixed Income, Derivatives

- Futures/Options/ Commodities for Hedge Funds, Prime Brokerage/DMA.

. Multi tasking, able to prioritized projects (scope, resources,

budgets, time line) including Enterprise wide systems and remote

global applications.

. Expertise and solutions provider in IT areas such as: Business

Strategy and IT alignment, IT Governance/Controls, Program

Management, ERP, and Outsourcing Advisory

Large scale systems development, conversion, consolidation leadership

experience

IT dimension: software, hardware, networks, infrastructure, etc.

. Using SDLC/ITIL/Agile/ SOW guidelines, hands on as a Team leader

supporting the development / maintenance of complex, real-time middle

office processing applications / platforms that require high

performance processing, scalability and fault tolerance in a

mainframe and distributed technology suite. (Platforms zOS/MVS/VSAM/

VSE/ VTAM/ TSO/ISPF, CA ENDEVOR Release manager - SQL Servers, MSOFT

PM.

?Team led on cross-functional PM/PMO teams consisting of technical and

business professionals (Technical Leads, Business Analysts,

Onsite/Offshore Developers, Business SMEs) throughout the complete

project lifecycle.

. Team lead on Sarbanes -Oxley compliance -annual process.

. Enhanced, automated, implemented and managed staff for the day to day

-"FOLLOW THE SUN"

24/7 Global 0perations-Production Support. (Tokyo, London, Hong

Kong, Mumbay, Frankfurt,

Toronto. NY-NJ sites).

. Developed and managed 24/7 Global Incident Reporting Desk Team

including critical events - documentation/post mortem analysis and

escalation procedures for systems and associated applications.

. Extensive knowledge of back office Securities Trading process flows -

trades processing/clearing /settlement/reporting.

Tasks included specific SLAs formulation process and rollout of 3rd

party vendors wares associated with Hardware. Software, Network -

linkage to Exchanges and Clearing engines.

. Achieved in-depth knowledge of each client's brokerage and banking

applications infrastructure and development requirements including

DMA - process, data flows, upstream-downstream feeds, associated

with Investment Banking, Capital Markets, Hedge Funds/Prime Brokers/

various large diversified business / large investment groups

* Managed various outsourcing applications overseas-India, including

development, QA, Release management.

Previous experience included:

Citicorp N.A., NY, NY

1985 -1992

IT Senior Applications Support Manager

Wealth Management Division

. Systems Applications Relationship Manager tasked with overall mainframe/

Desk Top applications support / troubleshooting problems. Heavy interface

with Private client's management, technology and Audit.

. Participated in development of CITICASH Disbursement - monitoring and

daily reporting of various clients' treasury functions - including

Lockbox, ACH, Funds transferred, billing systems, inquiries. Hands on

interfacing with Data Center / mainframe Operations, systems applications

group as related to technical problems / interfaces experienced by the

client's base.

. As Technology Relationship Manager, played an active role in the delivery

and implementation of the division strategic Information Technology

Planning. Prepared reference users manual documentations while providing

full PMO SDLC technology support. Developed, implemented / automated

various clients/ accounts/ volume profitability metrics.

Education:

. MS FINANCE - Iona College, Graduate School of Business Administration

. POST-MBA CERTIFICATE/FINANCIAL INVESTMENT, Iona College, Graduate School

of Business Administration

.

? POST-MBA CERTIFICATE/MANAGEMENT INFORMATION SYSTEMS/COMPUTER SCIENCE,

Pace University, Graduate School of Business Administration.

? Brooklyn Polytechnic, Graduate Computer Science College:

Attended various seminars and workshops in various subject matter areas,

such as high end technical

and management skills, ( mainframe/ distributed/ DB2, structured

programming, advanced Cobol II and CICS command level, TSO/ISPF, Zos, VSAM,

Unix, SQL server, Linux /.WEB STRUCTURE, Network connectivity protocols -

FIX/ECNTCP /FTP, FTP, Radianz, ) Project Management, Leadership

development, effective communications skills and customer service

relationships.

Contact this candidate