Manager Customer Service

To obtain a management position with a progressive organization that will

effectively utilize my acquired expertise and experience in a

production/distribution manager role.

Professional Experience

1/2007 - Present: Production Manager

Invision Automotive Systems/Division of Audiovox

Production of mobile entertainment systems

. Oversee all stages of the production process to ensure mobile kits are

produced on time to the required standards

. Manage operations of steel materials; lath milling, mig-welding

. Enforce lean manufacturing to ensure a clean facility and achieve

maximum production within each area.

. Provide technical advice on all aspects of the production process to

company staff so they are fully aware of production requirements

. Coordinate production launches; Implement work procedures

. Responsible for entire BMW, Mercedes, Ford, and Nissan inventory lines

in-house; Monitor discrepancies to ensure sufficient quantities of

electronics and supplies available for daily production.

. Purchase all required materials for the production process,

negotiating the most favorable terms for the company; expedite late

material

. Review material orders and delivery schedule to ensure materials meet

production schedule.

. Research and implement technical developments in the production

process and consult company staff on proposed changes to improve the

overall efficiency and effectiveness of the process

. Manage all materials on manufacturing floor by distributing to

necessary racks, shelves or bins.

. Provide overall management of the ongoing production operations

including inventory control, scheduling, documentation, equipment

maintenance, shipping/receiving, and quality control.

. Production Performance including efficient production operations,

producing product to meet specifications, meet customer service

requirements and maintaining a safe working environment; Safety

Manager.

. Manage employee issues, evaluate employee performance, and train new

employees

. Perform a variety of routine and complex administrative, technical,

and professional work in analyzing and administering various

components of the environmental, health, and safety programs.

. Develop and administer inventory reduction programs; Manage quarterly

inventory audits.

. Responsible for production planning for monthly materials to meet

manufacturing deadlines

. Manage material reports for all components used in assemblies.

6/2003- 1/2007: Distribution Coordinator

Audiovox Electronics, Corp.

Supplier of mobile entertainment and misc electronics

. Responsible for all inventory held in Audiovox Electronics west coast

shipping facility and Canadian distribution center

. Maintain all inventory used in the Audiovox Video Headrest Facility

(production facility installs televisions into vehicle headrests)

. Receive and resolve all complaints at the AE west coast shipping

facility, AE Canadian Distribution Center and AE video headrest

facility

. Aid vendor compliances in shipping for all the accounts that have

routing requirements

. Reconcile inventory variances in multiple facilities

. Oversee all custom packaging instruction for special projects

6/2002- 1/2003: Vendor Compliance

Audiovox Electronics, Corp.

. Dispute vendor charge-backs for non-compliance to each account

requirements

. Obtained, up-dated and distributed all routing guides to each shipping

facility

8/1996 - 3/2001: Service Manager

Edward Super Food Stores

Food Retailer

. Supervise and monitor cashiers performing customer transactions

. Trained new employees

. Reconcile daily receipts for bank pickups

. Open and close out cashier draws

. Respond to customer needs

Education & Training

Associates Degree Applied Sciences: Advertising, Marketing & Business

Suffolk County Community College, Selden, New York

Training

. Microsoft Excel Certified

. JD Edwards Certified (AS400)

. Navision (Microsoft based)

. Windows 98, 2000, XP

. Microsoft Office

. PowerPoint

. Outlook

. Lotus Notes

. Six Sigma

. Lean Manufacturing

Contact this candidate