Administrative Assistant Customer Service

Sonia Chehade

**** * **** **. *******, IL ***** ? ************@*****.*** ? 773-***-****

Summary of Qualifications:

Dependable-Have a demonstrated track record of outstanding service; a calm,

dependable professional who devotes every effort to achieving the best

results to supporting company objectives, management, co-workers and

clients.

Computer Skills- Advanced skills in Word, PowerPoint, Excel, Outlook,

Access, Adobe Acrobat, SAP, Visio

Education:

Robert Morris University: Chicago, IL June 2007

Bachelor of Arts degree in Business Administration

Experience:

temporary positions February 2008 to Present

Pepsi Corporation

. Supported the Associate Manager with researching, implementing, and

analyzing over 2,000 records updating them into a database; Extensive

experience with Excel spreadsheets for importation of records.

Icon Identity Solutions

. Provided executive level administrative support to the Director of

Vendor Management and over fifty Project Managers including managed

over 500 client accounts, prepared expense reports, and handled

customer inquiries.

Endurance

. Supported the Underwriters with organizing, updating and entering

insurance records for clients and organizations.

Wealth and Tax Advisory Services

. Assisted Accountants and Senior Account Managers with a variety of

administrative tasks and projects.

. Assembled federal, state and local tax returns for individuals and

corporations with an income of $10 million or more.

Select Insurance Enterprises: Chicago, IL June 2006-February 2008

Office Liaison

. Supported the President, Vice President of Operations, Manager of

Operations and Sales Managers with various administrative tasks

including handled a high volume of inbound/outbound customer service

calls, and projects.

. Managed general office duties including: organized office activities,

ordered supplies, updated record management system, analyzed customer

service polices, assisted with customer inquiries, and updated client

records.

. Prepared invoices, spreadsheets, correspondence, reports, sales

presentations, and financial statements.

. Created a highly effective records management system resulting in easy

access to critical information.

University of Illinois Urbana-Champaign: Chicago, IL May 2005- June

2008

Administrative Assistant-Part-time

. Assisted the Director of Business Administration and Project Managers

with various administrative tasks including: planned lyceum events,

answered phones, data entry of student records, managed calendars,

handled travel arrangements, and assisted students with various

inquires and projects.

Jerome Lamet & Associates Attorney at Law: Chicago, IL January 2006-June

2006

Legal Administrative Assistant

. Provided administrative support to the Attorney's, Office Manager and

Account Supervisor including; filing, faxing, data entry, operation

of a 50 line switchboard and updated client information into a

database.

. Oversaw daily package flow: Certified Mail, FedEx, USPS, UPS, and DHL.

. Assisted accounting department with contacting customers via

telephone; resulting in a 90% reconciliation of past due accounts.

Robert Morris University: Chicago, IL October 2002-December 2005

Administrative Assistant-Financial Services Department

. Provided administrative support to the Director of Financial Services

and Financial Advisors duties include: scheduled appointments,

answered phones, typed correspondence, and processed payments for

tuition.

. Assisted current and prospective students with filling out FAFSA and

answered a range of inquires about the university.

. Managed electronic record systems for updating all prospective and

current student information.

~ Excellent References Available Upon Request~

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