Customer Service Technician

**** **** **** ***** 417-***-****

Springfield, MO Cell 417-***-****

***** *-****

********@****.***

Joshua McIver

Objective To obtain a position as a Computer Technician and grow

professionally with the company.

Summary of Software support

Skills SMTP Operating system

installation Basic Electronics and

repair Linux Installation, Administration

Circuit Board IPX/SPX

DNS, DHCP

Windows / DOS concepts Data

communications

TCP/IP

Cabling cat 5

IP Subnetting

Network installation

Novell, Windows 95/98/2000/NT Soldering

Internet research

Hardware fundamentals LAN /

WAN

Troubleshooting

PC repair peripherals

Customer Service

Communication skills

Strong work ethic

Education 2008 - 2009 Vatterott College Springfield,

Missouri

Computer Technology

Diploma Graduate

Software, Hardware, Networking

Work Experience 2005 - 2009 Rails L.L.C.

Pleasant Hope, Missouri

Welder/fabricator

Weld and finish the rails

Skills Obtained

Dedication

Troubleshooting

Communication

Determination

2009-2010 Insight Global

Chicago IL

Computer Setup and Installation.

Remove and pack up old Desktops, Monitors, and

Printers.

Install new Desktops, Monitors, and Printers.

Setup new equipment.

Skills Obtained.

Communication

Training on equipment

Volunteer Have given numerous consultations to family and friends

Experience to help with their computer problems.

References References and Letter of Recommendation available upon

request

Contact this candidate