Technician Customer Service

Rene Vargas

**** ****** **

San Diego, CA *****

H: 619-***-**** **********@*****.*** C: 619-***-****

http://www.linkedin.com/in/varga

srene

SUMMARY

Computer Specialist with over 10 years experience providing support in Help

Desk functions and as Customer Engineer. Excellent software and

troubleshooting skills. Accomplishes goals while functioning under tight

deadlines.

TECHNICAL SKILLS

Platforms: Windows XP, Windows Vista, Windows 7, Windows Server 2000,

Windows Server 2003, Windows Server 2008, Linux Ubuntu

Applications: MS Office 98 - 2007, MS Outlook, VM Ware, EMC Navisphere, EMC

CentraStar, Yosemite Server Backup, Symantec Backup Exec

Storage Units: EMC Clariion, EMC Centera, Dell PowerVault MD 6000

PROFSSIONAL EXPERIENCE

UNISYS CORPORATION, San Diego, CA Dec. 2003 - Nov. 2009

Customer Infrastructure Representative

Technician for Unisys's clients. Handled hardware and software issues

responding to 4-8 calls daily. Trained new contractors on procedures and

models for Dell, Quantum and Bank of America Home Loans.

Hardware & Software Support

. Consistently achieved customer support report times; group ranked 1st

or 2nd out of 100+ groups.

. Key technician to raising this account from red to a green by focusing

more on meeting client's Service Level Agreements and technical needs

by matching a technician's ability with the situation for Bank of

America Home Loans (CountryWide).

. Handled laptop, desktop and server hardware and software

troubleshooting requests at home loan offices. Bank of America

(CountryWide)

. Repaired laptop and desktop hardware on a Next Business Day basis.

Responded to Same Business Day hardware, software and troubleshooting

service requests for servers, backup units and storage units 24 hours

a day. Chosen by management to resolve difficult customer service

issues. Dell Corp.

. Responded to service request requiring troubleshooting, updates,

hardware replacement on EMC Clariion and EMC Centera storage units on

a 24 hour basis. EMC Corp.

. Troubleshot customer's backup unit's hardware and software. Quantum

(ADIC)

OnSite Support

. Provided onsite support for local branch when onsite tech was on

leave. Troubleshot hardware and software on laptops, desktops, servers

and BlackBerry's. Handled weekly backups. Led 3 weekend move projects.

Chartis Insurance (AIG)

. Repaired and maintained HP LaserJet 42xx-43xx and HP LaserJet 4600

network printers as well as Lexmark T52 printers.

. New employee setups, laptop, desktop and software troubleshooting in

English and Spanish for Honeywell at 5 sites across the county.

Wireless, Network & Router Support

. Troubleshot store's wireless network as well as their hand-held units

and servers. Often dealt with customers with little English speaking

skills. (7-11)

. Troubleshot network issues, including routers and switches. (BTGS,

Saavis)

. Installed network hardware for new T1, T3, and DSL lines. Troubleshot

network problems. Dealt mostly with small business and doctor's

offices. (BTGS, Saavis)

TEMP AGENCIES/FREELANCE, San Diego, CA 2000- DEC. 2003

Computer Technician

Was an all around technician working on hardware, software and network

issues with personal clients and various temp agencies in San Diego.

Hardware & Software Support

. Setup and maintained Windows NT and Windows 2000 servers for small

companies. Sisco Trading, Southern Point Import & Export

. Trained customer's on the use of email, MS Office, and QuickBooks Pro.

Sisco Trading, Southern Point Import & Export

. Supported users in San Diego as well as Tijuana in both English and

Spanish. Sisco Trading, Southern Point Import & Export

. Handled incoming onsite support calls, new employee setups, laptop

triage and maintained hardware inventory for Gateway Computers.

Quality Assurance

. Documented errors and changes to investment for LPL Financial.

. Setup and maintained QA lab with Windows 2000, NT, Windows 95, 98 and

Novell 3.x servers and desktops

. Tested and troubleshot children's learning software for schools and

the teacher's database for Josten's Learning.

MeltroniX, San Diego, CA 1996- 2000

Onsite Support Technician

Was the onsite technician with over 100 users in a manufacturing

environment.

. Supported over 100 users in all departments including a manufacturing

clean room.

. Updated external website and internal website.

. Kept track of parts, systems, licenses, trouble tickets and IT

projects with an Access database that I created.

. Helped plan and make arrangements for various company outings and

parties.

EDUCATION

Network Technician, United Education Institute, Chula Vista, CA

Hardware Technician, Southwestern College

CERTIFICATIONS/TRAINING

Dell Certified, Tech #372496, Laptops, Desktops, Servers

EMC Trained, Clariion, Centera, Celerra

CompTia A+ Certified

CompTia N+ Certified

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