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Manager Management

Location:
Centreville, VA, 20120
Posted:
April 14, 2010

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Resume:

ALAN D. BISHOP

***** ****** **** ***** ~ Centreville, Virginia 20120

703-***-**** *********@*******.***

RECEIVABLES MANAGEMENT / COLLECTIONS MANAGEMENT

Public Sector - Private Sector

Highly motivated professional with proven leadership skills and an

impressive record of achievement within the collections industry,

independently recovering more than $3 million in delinquent accounts and

consistently exceeding all established goals. Detailed knowledge of

federal credit and collections regulations (Fair Debt Collection

Practices). Experienced in both public and private sectors and adept at

assimilating quickly into any new environment. Skilled communicator with

a talent for interacting effectively with difficult personalities in high

pressure situations. Excellent negotiator and results-oriented problem

solver. Technical proficiencies include Microsoft Office Suite.

EDUCATION

STRAYER UNIVERSITY, Arlington, Virginia

Bachelor of Science in Business Management, 2007

PROFESSIONAL EXPERIENCE

M. ANNA GNADT, P.C., Fairfax, Virginia 2002 -2006, 2007 -Present

Collection Agent

. Recovered $2.1 million in gross collections for this estate planning and

debt collections law firm.

. Exceeded goals consistently by locating and establishing contact with

debtors, and successfully collecting past due balances for a wide variety

of accounts receivable clientele.

. Handled large payments via bank transfer, prioritized tasks, and

negotiated effectively within Fair Debt Collection Practices Act (FDCPA)

guidelines.

. Daily operations included handling 80-150 account contacts per day

(inbound & outbound), dealing with repayment negotiation & dispute

resolution. I also handled most of the administrative tasks, including

payment processing, preparing outbound mailings and entering new accounts

into the database. The types of accounts ranged from medical (50%),

returned checks, commercial, plus deficiency balances on auto loans. The

account balances averaged under $1000, with a high-end of over $100,000.

Approximately 20% of my workload was devoted to client servicing and

marketing our collections operations towards new business.

FORFEITURE SUPPORT ASSOCIATES, Arlington, Virginia 2006 - 2007

Analyst / Manager

. Recruited to serve on contract with the U.S. Department of Justice / Drug

Enforcement Administration (DEA).

. Processed incoming forfeiture correspondence and prepared DEA response

letters on claims filed on seized assets.

. Promoted to manager within ten months of employment due to stellar work

ethic and performance.

ALAN D. BISHOP Page

Two

. Ensured compliance with agency policies and procedures while managing a

staff of ten Data Analysts.

. Directly supervised a team of 10 Data Analysts

. Assisted in revising business processes for departmental improvement

. Trained, mentored, and coached staff.

. Produced and analyzed monthly reports.

. Maintained optimum levels of productivity by evaluating performance and

rendering disciplinary action, including termination, when necessary.

REVENUE RECOVERY SERVICE, LLC., Fairfax, Virginia 2001 - 2002

Collection Agent

. Managed primarily large balance commercial accounts receivables totaling

up to $100,000.

. Exceeded monthly quotas regularly.

CAPITAL RECOVERY SERVICE, INC., Fairfax, Virginia 1999 - 2001

Agent Trainer / Collection Agent

. Recruited as a collection agent for this 150 member firm.

. Promoted to Agent Trainer within one year of employment due to success in

handling consumer debt accounts including automobile, credit cards, and

general loans.

. Trained approximately 20 agents to meet collection goals.

. Entrusted to negotiate settlements on the majority of incoming calls due

to proven record of success.

MILITARY SERVICE

UNITED STATES ARMY ACTIVE DUTY

. Served as part of the NATO /SFOR peacekeeping operations in Bosnia C Co.

3 /116th Infantry.

. Trained and mentored soldiers overseas.

VIRGINIA ARMY NATIONAL GUARD 1991-1999



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