ALAN D. BISHOP
***** ****** **** ***** ~ Centreville, Virginia 20120
703-***-**** *********@*******.***
RECEIVABLES MANAGEMENT / COLLECTIONS MANAGEMENT
Public Sector - Private Sector
Highly motivated professional with proven leadership skills and an
impressive record of achievement within the collections industry,
independently recovering more than $3 million in delinquent accounts and
consistently exceeding all established goals. Detailed knowledge of
federal credit and collections regulations (Fair Debt Collection
Practices). Experienced in both public and private sectors and adept at
assimilating quickly into any new environment. Skilled communicator with
a talent for interacting effectively with difficult personalities in high
pressure situations. Excellent negotiator and results-oriented problem
solver. Technical proficiencies include Microsoft Office Suite.
EDUCATION
STRAYER UNIVERSITY, Arlington, Virginia
Bachelor of Science in Business Management, 2007
PROFESSIONAL EXPERIENCE
M. ANNA GNADT, P.C., Fairfax, Virginia 2002 -2006, 2007 -Present
Collection Agent
. Recovered $2.1 million in gross collections for this estate planning and
debt collections law firm.
. Exceeded goals consistently by locating and establishing contact with
debtors, and successfully collecting past due balances for a wide variety
of accounts receivable clientele.
. Handled large payments via bank transfer, prioritized tasks, and
negotiated effectively within Fair Debt Collection Practices Act (FDCPA)
guidelines.
. Daily operations included handling 80-150 account contacts per day
(inbound & outbound), dealing with repayment negotiation & dispute
resolution. I also handled most of the administrative tasks, including
payment processing, preparing outbound mailings and entering new accounts
into the database. The types of accounts ranged from medical (50%),
returned checks, commercial, plus deficiency balances on auto loans. The
account balances averaged under $1000, with a high-end of over $100,000.
Approximately 20% of my workload was devoted to client servicing and
marketing our collections operations towards new business.
FORFEITURE SUPPORT ASSOCIATES, Arlington, Virginia 2006 - 2007
Analyst / Manager
. Recruited to serve on contract with the U.S. Department of Justice / Drug
Enforcement Administration (DEA).
. Processed incoming forfeiture correspondence and prepared DEA response
letters on claims filed on seized assets.
. Promoted to manager within ten months of employment due to stellar work
ethic and performance.
ALAN D. BISHOP Page
Two
. Ensured compliance with agency policies and procedures while managing a
staff of ten Data Analysts.
. Directly supervised a team of 10 Data Analysts
. Assisted in revising business processes for departmental improvement
. Trained, mentored, and coached staff.
. Produced and analyzed monthly reports.
. Maintained optimum levels of productivity by evaluating performance and
rendering disciplinary action, including termination, when necessary.
REVENUE RECOVERY SERVICE, LLC., Fairfax, Virginia 2001 - 2002
Collection Agent
. Managed primarily large balance commercial accounts receivables totaling
up to $100,000.
. Exceeded monthly quotas regularly.
CAPITAL RECOVERY SERVICE, INC., Fairfax, Virginia 1999 - 2001
Agent Trainer / Collection Agent
. Recruited as a collection agent for this 150 member firm.
. Promoted to Agent Trainer within one year of employment due to success in
handling consumer debt accounts including automobile, credit cards, and
general loans.
. Trained approximately 20 agents to meet collection goals.
. Entrusted to negotiate settlements on the majority of incoming calls due
to proven record of success.
MILITARY SERVICE
UNITED STATES ARMY ACTIVE DUTY
. Served as part of the NATO /SFOR peacekeeping operations in Bosnia C Co.
3 /116th Infantry.
. Trained and mentored soldiers overseas.
VIRGINIA ARMY NATIONAL GUARD 1991-1999