Human Resources Customer Service

Richard E. Oram

*** * **** * **** Phone: 801-***-****

Lindon, UT 84042 Cell Phone: 801-***-****

E-mail: *.****@*******.***

OBJECTIVE

As a true generalist, I am able to work as an individual contributor, a

strong team member and an accomplished leader. My passion is working with,

teaching and mentoring supervisors and managers in employee relations.

Human Resource Officer

Comprehensive Business Vision and Demonstrated Success in:

. Human Resources Management

. Compensation / Benefits Plan Design

. Risk Management

. Mergers, Acquisitions and Integration

. Analyzing Organizational Infrastructures

. Program Design, Development and Execution

. Regulatory Compliance

. Employee Relations / Communications

. Talent Recruiting, Development and Retention

. Strategic Business Development / BOD Consulting

.

Seasoned Human Resources professional with demonstrable success driving HR

initiatives; skilled in analyzing organizational infrastructures,

conducting due diligence and establishing corporate programs incorporating

best practices; adept at designing and implementing short / long-term

programs; effective negotiation skills; effective corporate liaison,

spokesperson and keynote speaker.

CAREER HISTORY and SELECT ACCOMPLISHMENTS

Grange Insurance Association, Seattle, WA 1998 - 2008

Property and casualty insurance provider representing clients across six

western states. Grange generates $135+M in annual sales revenues.

Vice President of Human Resources

Directly responsible for all HR and Administrative Services initiatives

supporting five regional offices and corporate headquarters with more than

350 employees. Serve as HR advisor to the Executive Committee with respect

to strategic business development, organizational infrastructures, employee

relations and risk management issues. Administer a $20M budget for HR Comp

& Benefits, corporate-wide events, training and risk management. Manage all

employee relations, agency action and litigation matters or inquiries

related to: EEO, ERISA, FLMA, FSLA, OSHA, NLRB and other regulatory

statutes. Oversight of all company-owned and leased real estate. Hire,

manage and mentor a team of five HR professionals, with indirect

responsibility for two other employees. Reported directly to the CEO.

. Designed and launched an intensive 26-week wellness program. Secured

Sound Health Solution to provide personal trainers, dieticians, a

managing physician, psychologist and a meditation-yoga instructor,

which returned extraordinary results for the initial 25 program

candidates.

. Designed and implemented a corporate-wide management training program

for all levels of management from the CEO through supervisors.

. Spearheaded the total remodel of three regional offices and the

corporate offices in Seattle. The projects were completed one floor

at a time to minimize disruption of the work-flow and completed the

entire project on-time and within budget.

ELDEC Corporation, Inc., Lynnwood, WA 1995 - 1998

Equipment design and manufacturer with a product portfolio supporting

aerospace, defense and telecommunications applications. ELDEC is a

subsidiary of Crane Corporation, which currently generates $2.6B in annual

sales revenues.

Human Resources Manager

Responsible for all employee relations activities, with respect to hiring,

recruiting, training and development, benefits, safety, security and risk

management. Drove recruiting, on-boarding and relocation activities

supporting over 850 full-time, temporary and contract employees. Introduced

numerous HR programs to ensure corporate policies, procedures and culture

were filtered throughout the organization.

. Significantly revitalized the overall corporate culture, employee

dedication and morale by introducing several employee-oriented

programs.

. Launched an Activities Committee to coordinate quarterly / annual

events; created a departmental family fair to familiarize families,

vendors and customers to the facility; and served as the HR sponsor

for "President's Feedback Luncheon," a monthly luncheon where

department representatives could address questions to ELDEC's

President, among other employee relations programs.

. Developed a standard method for handling employee complaints which

ensured all employment related issues could be addressed internally

prior to agency or legal intervention. Personally trained all managers

and supervisors in use of the program.

. Established a comprehensive recruiting and hiring system and trained

all managers and supervisors on standard practices, thus reducing time-

to-hire, improving quality of candidates and maximizing retention.

Development Dimensions International (DDI), Pittsburgh, PA 1994 - 1995

Contract trainer assigned to the Buick Motor Division of General Motors to

teach a Customer Service and Continuous Improvement initiative to all Buick

dealers and their employees throughout the United States.

Burlington Environmental Inc. (bei), Seattle, WA 1991 - 1994

BEI (d/b/a/ Philip Services Corporation), is a publicly traded, integrated

industrial services company specializing in environmental clean up. Annual

sales revenues today exceed $2B.

Human Resources Manager

Accountable for all HR functions supporting the Treatment, Stabilization,

Disposal and Transportation divisions spread across 15+ facilities

nationwide. Oversaw employee relations initiatives, including union / non-

union grievance filings and mediations, payroll management, benefits

administration, hiring/on-boarding programs, employee development /

training, among other HR duties. Personally handled union contract

initiation for new acquisitions and renewal contract negotiations for

existing facilities.

. Supported staffing a variety of projects, from standard environmental

quality control, to proactive containment, through major contamination

clean-up of incidents, such as the Valdez Oil Spill.

. Successfully negotiated all union contracts at rates significantly

below union demands.

. Completed all HR functions in acquisitions, including pay plan and

benefit reviews and negotiations, launched new hire introduction

meetings, and created comprehensive integration training programs for

managers and supervisors.

EDUCATION

B.S., Brigham Young University, Provo, UT

Degree in Business Management . Concentration in Personnel and Industrial

Relations

TEACHING ENGAGEMENTS

Certified Instructor: Development Dimension International, Pittsburgh, PA

Curriculum Included: Interaction Management, Targeted Selection, and Living

the Vision.

Certified Instructor: Blessing & White, Inc., Irvine, CA

Curriculum Included: Managing Personal Growth and Technical / Professional

Management.

PROFESSIONAL AFFILIATIONS

Member: Society for Human Resources Management (SHRM)

Member: American Society for Training and Development (ASTD)

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