Project Manager Program

Summary of Skills

Experienced project manager with bachelor and master degrees in electrical

engineering and telecommunication, PMP and ITIL certifications, Execute and

deliver exceptional results with exemplary leadership, clear communication,

and demonstrated ability in:

- Designing processes, architectures, software, electronics, and

mechanical systems throughout their development lifecycle from

requirement gathering to system validation.

- Applying technologies such web services (MOSS 07, SQL SSRS), wireless

(TDMA, GSM, ZigBee), VoIP (SIP.B), controls (PLC, DSP), semiconductors

(TI, AD, NSC), and data transport (SONET, ISDN, ATM, MPEG2).

- Developing with VS2008 (C, BASIC, ASSSEMBLY), SQL SSRS, XML, MS Office,

SIMUL8, MatLab, OrCAD, AutoCAD, Captivate, DOORS, SAP, Lawson,

Navision, MFGPro, and eGate.

- Managing programs from initiation to delivery building realistic work

structures into efficient schedules with waterfall, Agile, ITIL, PMI,

and Prince2 methods in MS Project and Primavera, optimizing resource

utilization, balancing budgets, and mitigating risks.

- Administering and analyzing portfolios with health, earned value (EV),

financial indicators, ROI, and benefit realization reports in Serena

Mariner PPM and Rational PM.

Professional Experience

Program Manager for Dropiom LLC, Sugar Land, TX from Jan09 to Mar10 leading

the development of innovative energy monitoring product for residential

market. Managed requirement gathering and software design, supply and

manufacturing activities including Six Sigma processes analysis.

Program Manager at Schlumberger, Sugar Land, TX from Oct07 to Jan09 for

worldwide oilfield services IT project office overseeing development

portfolio analyzing projects' financials, risks, and progress data.

. Managed a financial consolidation project migrating outdated Access

and CrystalReport based system to SharePoint MOSS07 and SQL technology

. Supported real time operation center (E&P RTOC) infrastructure and

communication projects

. Supported a large RFP effort to select IT infrastructure provider

including migrating and consolidate applications, operating systems

and virtualization

Program Manager at Texas Instruments, Stafford, TX from Apr06 to June07 for

18 concurrent global projects developing large software ecosystem to

support international customers of a new silicon chip.

. Built and sustained winning partnership and effective communication

with large international firms involving ultra high-tech developments

dealing with multiple change requests and negotiating development

work.

. Monitored the budget and reported to division manager on progress and

escalation of issues and resolutions

Program Manager at ComSys - IBM, Phoenix, AZ from Sep05 to Nov05 for IT

infrastructure projects assuring full compliance with the business

processes agreements and contractual Service Level Agreement (SLA) for

American Express account.

. Managed installation, upgrades, migration of SAN, Fiber switches, and

AS400 series servers

. Collected reports of up time, memory use, database size and other

relevant data to monitor SLA compliance

Program Manager at Inter-Tel, Phoenix, AZ from Mar04 to Jul05 for Voice

over IP enterprise communication system development from concept to market

that boosted Inter-Tel market share and acquisition bid by Mitel.

. Built development plan including a large schedule in MSProject, test

plan, and UAT checklist

. Managed day to day activities following on bug reports and solutions

and communicating releases to the field

Project Manager at Hill-Rom, Cary, NC from Sep03 to Mar04 for the

development of an obstetrical patient data management system and working

with the FDA certification processes to receive appropriate product

approvals.

. Used DOORS to gather requirement, user case scenarios, unit test cases

and results, and user acceptance test cases and results

. Developed project management processes to meet FDA guidelines based on

project management institute PMBOK

Project Manager at StaffTech - ESC NC, Raleigh, NC from Jun02 to Sep03

advisor to the Employment Security Commission of North Carolina State for

the first statewide call center facilitating the evaluation of voice

recognition technology over Internet capabilities and supporting critical

decisions.

. Facilitated and reviewed initial VoIP call center products (hardware

and software) presentation from short list of suppliers (Nortel,

Avaya, Cisco)

. Prepared statement of work detailing the functional requirements and

deliverables from the selected supplier

. Reviewed operation processes to identify changes, document these, and

roll out to staff

Project Manager at Ericsson, Raleigh, NC from Dec98 to Feb02 for the

design, manufacturing, marketing, and sales activities of wireless base-

stations and mobiles successfully releasing on time to gain AT&T's business

and 20% market share.

. Prepared proposals, meet with customers, negotiated installations and

service delivery.

. Improved manufacturing yield through application of Six Sigma

processes improvements.

. Evaluated and used Primavera P3 for development projects including

implementation and training requirements

Project Lead at Nortel Networks, Montreal, Canada from Jul97 to Dec98 for

the system and validation testing of video encoding and fiber optic

transport equipment that saved 50% of time and cost spent on systems

validation, and supported customers in China, Japan, and Brazil.

Project Lead at WABCO - Westinghouse, Montreal, Canada from Jun94 to Jun97

for the design of electric and pneumatic door actuators, HVAC units, and on-

board subways/trains controllers solving complex technical problems that

brought $400k additional revenues.

Education and Certifications

ITIL Information Technology Infrastructure Library (ITIL), EXIN, USA

Apr08

PMP Project Manager Professional Certificate (PMP), PMI, USA Jun01

MS Master's in telecommunications, Quebec University, Canada Sep92 -

Jun94

BEE Bachelor in Electrical Engineering, ST Joseph University, Lebanon

Aug82 - Jun87

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