Customer Service Manager

Kimberly Jauregui

**** ******** **** ****: 626-***-****

El Monte, CA 91732 Kimberly.jauregui@gmail.

com

Objective: To obtain a position in the area of Information Technology with

a growth oriented organization where my technical, problem solving, system,

and inter-personal skills are needed and will be fully utilized.

Work Experience

Target Corporation

Rosemead, CA

Human Resources Team Member/Store Operator August 2009

- Present

. Answer all incoming calls for the Rosemead location and answer

questions regarding store policies, product information, and questions

from Target employees.

. Perform administrative duties for store managers and assist with

projects and scheduling.

. Responsible for the management of employee set schedules and times of

availability. Manage corrections for bad employee time clock punches

and requests for time off and vacation pay.

. Manage distribution of paychecks and important documents pertaining to

employee benefits and tax information.

. Handle confidential employee and manager information on a daily basis,

including informing regarding pay, personal information and leaves of

absence.

. Transfer customer calls to correct departments and managers for

escalation and resolution of issues.

. Maintained training documents and learning plans for Target employees,

ensuring team members in new positions were properly trained and

certified for using power equipment according to company policy.

. Handle reports for compliance and employee documentation regarding

write ups, final warnings and meal compliances.

Decore-ative Specialties

Monrovia, CA

Network Administrator I

November 2005-February 2009

Responsible to configure, install and administer network infrastructure

that supported over 750 users in three time zones while monitoring

hardware, software, and peripheral components for servers (Hp, Microsoft,

Lotus Notes), PC workstations, printers, LAN & WAN. Worked independently

on projects while providing 1st and 2nd level desktop support with plant

and office personnel, management and executives in all company sites.

Developed and supported business solutions, implementation strategies for

all software and hardware working with all functional business areas within

the organization. Responsible for hardware and software purchasing,

maintenance contracts, vendor relationships and internal asset management.

Additional responsibilities included:

. Created, documented and routed help desk requests outside my area of

expertise

. Provided technical support for servers, desktops, laptops, and

peripherals over the phone, remotely and in person.

. Created, modified and deleted users within Microsoft Active Directory

. Responsible for Lotus Domino Administration (v 6.5) for organization.

Involved in building and configuring Domino servers. Maintained all

Domino Directory groups and users in the server name and address book.

Also supported all users on the Lotus Notes client.

. Created and deployed standard images for desktops and laptops

. Troubleshoot and repaired printers

. Replaced hardware components on user workstations and laptops,

including motherboards, hard drives, memory, LCD screens, power

supplies and processors.

. Supported telecom adds, moves and changes

. Updated tracking database for IT equipment and software licensing to

ensure company assets are within compliance and maintained.

. Conducted weekly inventory audits of IT equipment

. Recommended, evaluated and purchased IT assets

. Updated and maintained virus protection software for clients corporate

wide

. Participated in server patching methodology ensuring all servers

patches / service packs were downloaded, tested on development servers

and installed on production environment upon approval

. Ensured backup methodology is operating as designed including off-site

storage and supported data restoration requests as needed.

Commercial Imaging Solutions

Pasadena, CA

Planwell Administrator

January 2001-June 2005

Provided support for corporate accounts and clients regarding billing

issues and invoicing. Implemented a web based application that allowed

contractors and subcontractors to view, download and bid architectural and

construction drawings and plans.

. Collected invoices each day for data entry and to process bills to

send to clients.

. Posted new jobs for clients via company's Planwell website for viewing

of updated drawings and plans.

. Customer service representative for company, which included answering

incoming calls and handling the front desk.

. Made collection calls and kept track of outstanding bills for various

clients.

Education

Associate of Science in Computer Networking

ITT Technical Institute, West Covina, CA

. Completed course in Managing IBM Lotus Domino 7 Servers and Users

Technical Skills

Experienced with Windows Vista, XP, 2000, 9x, NT, Server 2003 and 2000

operating systems, MS Office 2003/XP/2000/97, Lotus Notes 6.5.1, DameWare,

StorServer Manager, Tivoli Backup, McAfee VirusScan Enterprise, Symantec

Ghost and Imaging software, TCP/IP Ethernet Networking, DHCP and static IP

addressing, Wireless Networking, created system/network documentation, and

standard work and standard operating procedures specifically to Information

Technology.

Contact this candidate