Customer Service Sales

Joel D. Armstead

*** ********* **,

Claymont, DE 19703

cell: 267-***-****

****.********@*****.***

OBJECTIVE :

Seeking a position in Customer Service where my experience will be further developed and utilized.

EDUCATION :

Lincoln University, Lincoln University, PA (08/2003 04/2007)

In Pursuant of Bachelor’s of Science Degree: Criminal Justice

Expected Graduation Date: December 2011

EXPERIENCE :

TRG Customer Solutions, Bensalem, PA

06/2009 – 08/2009

Field sales Representative

• Conducted door to door sales to market the company.

• Explained face to face with customers products services and prices.

• Pitched potential clients to encourage to buy the Verizon Fios product

• Circulated among potential buyers; traveling by foot and automobile to sell merchandise services.

• Distributed product literature that detailed the Verizon products and services.

• Arranged buying parties and solicit sponsorship of parties to sell merchandise.

• Wrote orders and entered merchandise into the computer database.

AEG (Staples Center), Los Angeles, CA

05/2008 – 08/2008

Customer Service Representative

• Responsible for the sale of official merchandise of the NBA, WNBA, NHL, and AFL.

• Handled high volume sales successfully.

• Responsible for balanced cash draw at the close of my shift.

• Responsible for managing all the credit card and cash transactions in my department.

Blockbuster Video, West Grove, PA

02/2008 – 05/2008

Customer Service Representative

• Responsible for servicing customers with movie rentals, duties included answering customer

queries, problem solving and providing detailed information on new movies and products.

• Worked with new customers in the development of new accounts such as the Blockbuster Movie

Pass, Game Pass, Blockbuster online accounts, and Blockbuster rewards card.

Maintained weekly sales quotas for the district. Generated repeat business through successful client

•

follow up.

SKILLS :

• Microsoft Word, Excel, Access, PowerPoint, Outlook Express.

• Microsoft Windows XP

• Microsoft Office XP Professional

References Available Upon Request

Contact this candidate