Customer Service Sales

ANISSA SANTIAGO

**** **** ******* **** *****, Round Lake Beach, IL 60073

847-***-****

********.******@****.***

SUMMARY OF QUALIFICATIONS

. Proactive Database Optimization & Management

. Administrative Expertise & Superior Customer Service

. Cooperative Team Training & Inclusive Diversity Platform

. Skillful Research, Composition, Editing & Proofreading

PROFESSIONAL EXPERIENCE

JDM Infrastructure

Rosemont, IL

Human Resources Generalist 2008 - 2009

. Effectively managed operations of Payroll, Benefits and Human

Resources Department

. Coordinated Health, Dental, 401(k), Workers' Compensation, Life

Insurance, Short-term Disability and AD&D

. Facilitated multiple audits providing confidential data to state

authorities

. Organized ongoing compensation and benefits training programs

. Processed employee vacation requests and unemployment benefit appeals

. Maintained personnel files with superior accuracy

. Provided integrated transitional support during merger with parent

company

CDW Corporation (1997 to 2008)

Vernon Hills, IL

Executive Assistant 2003 - 2008

. Coordinated appointments, travel and events with high level of

accuracy and proactive troubleshooting

. Composed, modified and proofread correspondence, reports and

presentations

. Meticulously tracked department expenses and reconciled discrepancies

with precision

. Arranged catering for department meetings and events

. Assisted in the development and delivery of diversity-oriented

corporate communications

. Performed special assignments under tight deadlines with quick

turnaround times and exceptional success

Senior Sales Management Assistant 2001 - 2003

. Organized schedules and maintained calendars for sales management team

with high level of accuracy

. Coordinated travel and monitored expenses for sales team with efficacy

and discretion

. Processed incoming calls for sales team and management while providing

attentive customer service

Customer Service Representative 1997 - 2001

. Processed complaints resulting in superior customer satisfaction

. Provided multiple carrier oversight and co-worker assistance

. Completed an average of 40+ customer service requests per day

EDUCATION

SHRM Online Learning System Alexandria, VA

Certification Candidate; Human Resources 2008 -

Present

College of Lake County Grayslake, IL

Business Administration & Computer Science Curriculum 2007 -

Present

SKILLS, AWARDS & ASSOCIATIONS

. ADP Certified in 2008; Automatic Data Processing

. Microsoft Office; AS-400; Quickbooks; Visio

. Dictaphone; Type 65 WPM

. Multiple CDW Employee Tenure Awards

. Allendale Association Mentor

Feat W High School Students 1997

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