Administrative Assistant Customer Service

HIGHLIGHTS

. Coordinated group efforts with other Secretarial staff to meet both

short-term and long-term deadlines relevant to all departments

. Initiated and operated a travel program for 500 employees within a

fixed budget

. Created off-site storage filing and records database

. Supported Presidents and Vice Presidents successfully and with great

enthusiasm for their industry

EDUCATION

B.A., Sociology - Massachusetts College of Liberal Arts, 2001

A.A., Liberal Arts - Massachusetts Bay Community College, 1999

PROFESSIONAL EXPERIENCE

C.W. Clark, Inc. May 2007 - November

2008

C.W. Clark, Inc. is an investment company focused on construction

development of office, medical and retail space. The company's mission is

to provide value for its investors and the local community through

selecting, developing, and managing properties that cater to local needs.

Maintenance and administration of these properties as well as tenant

service and revenue generation are the responsibilities of the property

management team.

Property Management Assistant - La Jolla, CA

. Directly assisted the Departmental Director and Property Manager and

we updated each other on progress with a regular weekly meeting

. Primary contact for all tenant concerns. Expeditious in responding to

secure that all tenant's needs were met in accordance with the lease

standards. Responsibilities including billing, repairs, and general

questions

. Created a lease profile for every tenant using MS Excel for easy

review of file

. Administered all vendor bids within a specific time frame to ensure

that no contracts were out-of-date

. Developed a new tenant invoice process improving both tenant relations

and corporate cash flow

. Recovered over $30,000 in lost rental income by reconciling financial

statements for all 14 "percentage rent" tenants dating back to 2006

. Negotiated 25 contracts with maintenance vendors resulting in a 5%

reduction in property operational costs

. Created a vendor database with MS Outlook. This improved departmental

communication and contributing to improved customer service

CMC Group, Inc.- Denver, CO April 2006 - March

2007

Executive Administrative Assistant, DEVELOPMENT DEPARTMENT

. Executive Assistant for both the General Counsel, Vice President, and

President of an industrious construction management company

. Solved both short-term and long-term deadlines relevant to all

departments with other Secretarial staff

. Assisted in the coordination of both legal and financial documents in

all major acquisition and disposition deals

. Dependable as I also took on the role of Human Resource Manager and

Office Coordinator

. Completed detailed research resulting in contract understandings and

State Construction Requirements

Contemporary Staffing Solutions, Inc. - Mt. Laurel, NJ July 2005 -

February 2006

Temporary Placement: Cendant Settlement Service Group

Executive Assistant, FINANCE AND DEVELOPMENT DEPARTMENT

. Supported the Corporate Vice Presidents, Chief Operating Officer,

Chief Financial Officer, and entire Finance Department of 80 Employees

. Handled documents with privacy consideration and documented all

records for electronic off-site storage

. Drafted and finalized PowerPoint presentations for corporate

executives

. Booked multiple corporate and departmental travel to destinations

throughout the Continental United States

Sawyer Realty Holdings, LLC - Needham, MA October 2001 - July

2005

ADMINISTRATIVE ASSISTANT

. Four years progressive experience in a small business environment with

increasing levels of responsibility. Responsibilities included full

administrative assistant duties, legal and loan work, full travel

responsibilities, and risk management

. Masterly processed property, casualty, and automobile claims

. Created and was accountable for Travel Coordinator Position for East

Coast company expansion while working within a fixed budget and

creating company travel standards

. Built positive relationships with hotels and airlines for best rates

. Assisted in directing daily office operations, providing fundamental

support to all departments

. Started off-site storage of dated files within office and created a

working Excel Worksheet for entire office to review when files needed

to be referred and remained principle contact through entire duration

with company for both offices and properties

. Recruited by Legal Division for organization, relationship building

abilities, and effective processing functions

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