Customer Service Human Resources

Karen Komatsu-Sampson 408-***-****

Email: *****.**************@*****.***

Summary: Experienced, creative Human Resources Generalist with solid business acumen, stellar

customer service, and strong communication skills. Valued for direct, humorous, and open style of

communication. Pragmatic, approachable, and accountable.

Provides support and guidance to managers on the full range of HR policies and practices, including

employee relations, leaves of absence, contingent workforce, compensation, benefits, and written

communications.

Accomplishments: Successfully passed on-site OFCCP audit with no deficiencies. Increased efficiency

and budgetary tracking by moving the company from a paper process to calculating spreadsheets for

annual salary review. Expert on Leave of Absence Management.

Experience:

Polycom, Inc., San Jose, CA 1998 to 2008

Senior HR Generalist 2003 to 2008

• HR Business Partner for the global Operations team and Information Technology team. Rolled

out new recognition and HR programs, and provided guidance to SVP and CIO and their

management teams on annual performance management program, annual compensation review

and equity program review.

• Managed leaves of absence for all California sites and Burnaby, Canada, site. Knowledgeable

about federal and state programs: FMLA, CA PDL, CFRA, and PFL.

• Go-to person for group insurance benefits, disability insurance, ESPP, and 401(k) questions.

Liaised with insurance broker and other outside vendors to troubleshoot problems.

• Helped managers with recruiting, requisition process, new hire process, leveling jobs, and

interviewed management-level staff

• Counseled and advised California and Burnaby, Canada, managers on employee relations issues

and drafted written warnings and termination notices. Conducted internal investigations, worked

with outside counsel, and handled sensitive or risky termination meetings.

• Ensured effective onboarding of new hires and conducted exit meetings

• Managed Workers’s Compensation, answered employee and management inquiries, and managed

day-to-day activities at the San Jose site

• Assisted with reduction-in-force activities and met with the affected staff

• Coordinated annual benefits open enrollment, flu shot clinic, and health fair for the site

HR Representative, Compensation, Employment, Employee Relations 1998 to 2002

• Moved the company from paper-driven salary review process to calculating spreadsheets that

tracked performance ratings, merit increases, and overall budgets by manager and by division

• Prepared EEO-1, Vets-100, and assisted with AAP reports; prepared for and successfully passed

on-site OFCCP audit with no deficiencies

• Produced error-free offer letters for US and UK, handled contingent workforce for the San Jose

site, and created headcount and turnover reports

• Assisted with merger and acquisition activities for companies acquired in Atlanta, GA; Santa

Barbara, CA; Vancouver, Canada; and Andover, MA

• Completed salary and equity surveys, assisted with salary range and job code table development,

and made salary and equity recommendations for new hires and promotions

Education: Bachelor of Arts, San Jose State University

Software: Peoplesoft HR, Business Objects, CompPlanner, SuccessFactors, ABRA, Kenexa, MS Office

suite

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