Customer Service Sales

RESUME

Carlos A. Ramirez

Objective

Position in Customer Service, Communications,

Management or related area with a progressive

organization offering opportunities for personal and

professional growth.

Education

1976 - 1980 JTL University of Bogota, Colombia

Bachelor of Arts in Social Communications

Specialization in Cinematography/Video Production

Professional experience

2005 _ Present WILKINS RESEARCH SERVICES

Chattanooga, TN

Bilingual Supervisor/Monitor QC

Responsible for bilingual phone-room operations

utilizing "Pronto Manager" hard/software including

required company quotas and client expectations of

performance and deadlines. All aspects of

management, coaching and developing personnel on a

call center environment.

1999 - 2005 CONVERGYS - CMG - TSS/CSG

Chattanooga, TN

Team Supervisor of Operations

Responsible for day-to-day functional supervision of

non-exempt work group, including work assignment and

attendance monitoring; providing input into

selecting, training, developing, and completing

performance appraisal of work group(s) in accordance

with the organization's policies and applicable

legal requirements.

1998 - 1999 CONVERGYS - CMG -

Chattanooga, TN

Certified Instructor/Call Specialist

Delivered training necessary for the completion of

Customer Service and Sales Associate's

certification. Ability to train associates in

customer service and/or sales skills on an on-going

basis. Specific knowledge of department/project

systems and products.

1989 - 1998 OLAN MILLS, Inc.

Chattanooga, TN

Publications Editor - Corporate Communications, HR

Editor of five magazines (trades, sales, corporate,

in-house & directories).

Responsibilities included computerized graphic

design and layout, feature and copy writing,

photography, press approvals, distribution and

personnel management. Human Resources and employee

relation's articles. Purchasing, vendor relations,

technical support, special projects and

presentations.

Recipient of eight United Way Awards for

photography, writing, and communications.

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