Customer Service Sales

OBJECTIVE

To obtain a position that will take advantage of my excellent customer

service and administrative skills while enabling me to build a future with

an exciting company.

QUALIFICATIONS

. Excellent customer service skills

. Outstanding oral and written communication skills

. Well-organized with the ability to establish priorities and

produce quality work in a time-sensitive environment where

accuracy and attention to detail is expected

. Team player with demonstrated ability to work independently with

minimal to no supervision

. Strong multi-tasking abilities and a great self-starter

. Proficient in Microsoft Office including Word, Excel and Outlook

PROFESSIONAL EXPERIENCE

04/09 - Race Telecommunications, Inc.

present South San Francisco, Ca

Office Assistant

. Provide general office support to the CEO and Office Manager.

. Answer multi-phone lines and directed calls, provide customer

service and information.

. Accounts receivables - initiated customer contact to secure

payments of outstanding receivables, follow up with customers as

needed to secure payment.

. Work with customers to identify and resolve issues preventing

prompt payment of receivables and provide customers with invoice

copies/supporting documentation to affect collections.

. Supply ordering, maintaining the front office, mail distribution

and completion of everyday cash deposit.

. Process daily incoming and outgoing mail; prepare UPS and FedEx

packages

01/07- Putnam Automotive

04/09 Burlingame, CA

Office Administration

. Primary responsibilities included handling of all customer

contracts. Making sure each contract was sent to appropriate

banking institution and entered into the system timely and

accurately.

. Process cash deposit for entire Buick, Pontiac, GMC, Chevrolet,

Cadillac, and Hummer Dealership which includes Service, Parts,

Sales Department and Body Shop.

. DMV Administrator for Buick, Pontiac, GMC, Chevrolet, Cadillac,

and Hummer vehicles.

. Process of all extended warranty cancellations.

. Process incoming dealer trades with numerous other dealerships

and stocking in vehicles bought from auctions for our Used Car

Department.

. Back-up receptionist on a multi line telephone system.

11/07 - Old Navy

02/08 San Mateo, CA

Sales Associate

. Represented a major retailer to the customer with fast,

friendly, and knowledgeable service.

. Communicated clear, accurate and thorough information to guests

and fellow team members regarding merchandise, store and

department layout. Ensured guest service and POS (Point of Sale)

functions meet standards on continuous basis.

. Follow procedures for opening and closing of sales terminals.

10/06- Atherton Appliance & Kitchens

12/06 Redwood City, CA

Administrative Sales Support

. Administrative Assistant to 6 Appliance Designers and Appliance

Manager.

. Daily duties include answering a multi-line telephone system,

assisting with customer inquiries and issues.

. Scheduling service appointments for customer's and for the

showroom appliances.

. Creating sales invoices and accurately taking care of customer

payments.

. Creating specification packages and thank you customer

correspondence.

. Creating all Extended Warranty contracts and maintaining them in

correct format.

09/03- Plumbing 'n Things

08/06 Redwood City, CA

Customer Service Representative/Returns

. Assistant to 7 sales people on the sales floor including

specification packages, creating new customer sales orders and

assistance with any customer issue they might have.

. In charge of all customer returns and/or credits.

. Creating and shipping orders for customer returns and creating

invoices for all products to be returned to its prospective

vendor.

. Assistant to the Warehouse manager in monitoring and maintaining

correct inventory levels for stock held in-house.

. Responsible for daily reconciling of all cash, checks, and

credits cards payments and refunds for the entire location.

. Back up receptionist answering a multi-line telephone system

with promptness and accuracy and assisting to any customer needs

regarding their orders with the company.

03/03 - Lithia Motors Inc.

08/03 Burlingame, CA

Receptionist

. Primary responsibilities included answering a multi-line

telephone system.

. Greeting all incoming customers.

. Back up cashiering daily.

. Daily filing, bank and mail runs.

. Processing new car inventory.

. Processing weekly supply orders.

Contact this candidate