Customer Service Administrative Assistant
Resume:
Chaerice M. Smith
Sunnyvale, CA 94085
Cell Phone: 408-***-****
Home Phone: 408-***-****
Email: *************@*******.***
Chaerice M. Smith
Objective:
To obtain a challenging career that will allow me to expand my experience
in customer service and fully utilize my communication, organizational, and
problem solving skills, to ensure the company's success, and allow growth
with the company.
Experience:
2007 Stanford Hospital and Clinics-Access Unit Stanford, CA
Patient Admitting Representative
. Verified benefits and authorizations for procedures and
admissions for scheduled and unscheduled patients
. Transferred self-pay accounts to financial counselors in a
timely manner. Notified the financial counselors of high
risk accounts so payment arrangements can be made.
. Pre-registered scheduled inpatient and select outpatient
accounts
Advanced Reservationists
. Obtained and documented missing information from PICIS or
Decard for the completion of admission and registration of
patients
. Obtained advanced reservation information including
demographic financial and clinical data from various sources
. Miscellaneous Data Entry
2006 Stanford University-School of Engineering Stanford, CA
Administrative Assistant/Business Services
. Organize financial reports
. Performed Petty Cash and General office duties
. Assisted Research Administrators
2000-2002 Professional Communications Palo Alto, CA
Customer Service Operator/Call Center
. Received and relayed medical message for doctors and
hospitals
. Assisted patients after hours via the phone
. Recorded tracking information/data entry
1997-1998 Nichols Research Inc. Sunnyvale, CA
Recruiter
. Recruited participants for marketing research project
. Conducted focus groups
. Conducted surveys via telephone
Education:
1996-2000 Homestead High School
Cupertino, CA
General Education
2003 De Anza College
Cupertino, CA
Business Administration & Child Development
References Available Upon Request
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