Sales Customer Service

Jillian E. Jones

**** **** ****** #*, *******, CA 94619

510-***-**** / **********@*********.***

Objective: Seeking a challenging marketing position where I can

utilize my event marketing, customer relations, administrative and

sales skills for career growth.

Summary of Qualifications

. Responsible for the planning, management & execution of all trade

shows, conferences, seminars and customer events including pre-

planning, marketing materials, accommodations, logistics, on-site

services, budgets, vendors & sales leads.

. Accomplished marketing professional with progressive & diversified

consulting experience. Clients include: Microsoft, Verizon, T-Mobile,

Sony, Intel, AOL, Visa, Starbucks, Proctor & Gamble, Stonyfield Farm,

Nivea & The Discovery Channel

. Develop current accounts & pursue new accounts contributing to a 25%

increase in sales.

. Instrumental in the development of strategies for new product

launches.

. Negotiate air travel, hotel, meeting rooms and catering contracts

saving 20% over the set budget.

Skills

Microsoft Office Suite, data entry, typing (70 wpm), 10-key by touch, all

modern office equipment, WebEx, proprietary A/R & customer service software

& web-based reporting.

Professional Highlights

Trade Show/Event Management

. Manage daily operations including booth staff, marketing calendar,

project & budget management, inventory, on-site coordination &

logistics while supporting all marketing program elements and

coordinating deliverables & specifications for all marketing projects.

. Manage & attend trade shows & other industry events to maintain

industry relations & build new business.

. Provide daily leadership, training performance standards & mentorship

for staff.

. Implement & execute various marketing events designed to increase

awareness & generate sales of client's products/services.

Marketing/Sales

. Provide high-level product training on features, competitive

advantages and functions to sales associates, managers & consumers via

in-store visits & formal trainings.

. Consistently exceed sales goals by establishing & maintaining product

awareness in the target marketplace, perform full range of market

research duties, developing relationships with customers, supporting

major account activity, staying abreast of market developments/trends

and advising accordingly.

. Analyze programs for effectiveness; conduct post-event reporting & ROI

analysis.

. Manage daily sales activity & monitor pending sales.

. Manage my own Bay Area territory.

Customer Relations

. Responsible for the entire in-call based customer service process

including inquiries, fulfillment, order processing, delivery issues,

accounting inquiries and conflict resolution.

. Develop contracts & proposals - field requests for pricing, technical

information, samples & literature.

. Monitor & assess customer's expectation for products/services and

translate customer's needs into specifications for company

products/services.

Employment History

Major Accounts Rep. (part-time, contractor) Scott's Food Products,

San Francisco 2008-2009

Marketing/Sales Support Assistant Silk Dynasty Inc, Mountain View, CA

2007-2008

Event Marketing Manager (contractor) San Francisco Bay Area

1999-2007

Marketing/Trade Show Manager Real Time Solutions, Napa, CA 1998-

2001

Marketing/Trade Show Assistant Rainin Instrument, Emeryville, CA

1991-1997

Market Research Manager (part-time, contractor) Yarbrough & Associates,

Alameda, CA 1989-2004

Education

Kansas State University, Manhattan, Kansas B.S. - Marketing

Hayward Adult School Microsoft Office Certification

Skillpath Seminars Continuing Education Units

. Train the Trainer Seminar

. Managing Multiple Projects, Objectives & Deadlines Seminar

. Complete Guide to Poised & Powerful Public Speaking Seminar

Affiliations

. Toastmasters, Oakland, CA

. Vital Life Services, Berkeley, CA (non profit) fundraiser volunteer

(provides services for individuals with life threatening diseases)

Contact this candidate