Manager Customer Service

**** ****** ********* **, ******, VA 24551434-***-**** ( *******@***.***

Leslie M. Hudson

Objective

A senior-level administrative position where strong interpersonal and

organizational skills are needed to assist a small to mid-sized

company in resolving its day-to-day administrative and operational

challenges.

Experience

May 2006 - Virginia Department of Lynchburg, VA

Present Transportation

Administrative & Office Specialist III / Supply Program Manager

Provide support for fiscal and budget operations as required including

but not limited to the analysis of data using Excel, pivot tables etc.

Assist Financial Accounting Manager by conducting drilldowns, posting

budgets, preparing reports and processing vouchers and journal

vouchers.

Account s payable vouchers for entire Lynchburg District which

includes review and audit of all paperwork, journal vouchers/entries

and coding corrections ensuring compliance with GAAP and the VA prompt

pay act.

Report generation, reconciliation, distribution and follow-up weekly

and monthly.

Provide data entry into FMS II and other VDOT systems for travel

reimbursements, travel request, Responsible for Training VDOT

employees on the Supply Program.

Perform quarterly training sessions to 7 locations in a classroom

setting.

Develop training presentations using Word, Excel, and PowerPoint;

train employees utilizing these presentations to ensure compliance and

understanding of policies and procedures.

Field questions and resolve issues regarding the Supply Program to

include problem solving

Perform and coordinate administrative, program and office support and

inventory functions.

Format, keyboard, proofread, edit, reproduce, assemble and transmit

correspondence, special reports, bid specifications, graphs,

manuscripts, presentations, training guides, emergency operations

plans, newsletters and other complex documents professionally and

aesthetically.

Review outgoing correspondence and other written material for

completeness, dates, proper signatures, as well as for tone,

grammatical and factual accuracy.

Greet visitors. Answer and screen telephone calls. Assess nature of

business. Respond to requests for information and provide appropriate

assistance and direction as necessary.

Act as back-up to the switchboard and mailroom.

Screen and respond to mail as requested.

Maintain calendars.

Schedule and coordinate meetings, training sessions and appointments

for the District Business Administrator.

Take minutes and dictation as needed.

Manage and coordinate e-mail activity for DBA.

Filing

Prepare vouchers, travel reimbursements, etc. and review all paperwork

for accuracy before submitting for approval. Track all such processes

to ensure proper payments are received in a timely manner.

vouchers, requisitions and purchase orders.

Enter MasterCard transactions in FMS for Section Managers as required.

MasterCard Program Administrator for the Lynchburg District.

Review card applications for validity and accuracy

Upon issuing cards, provide training individually as well as in group

settings to new card holders.

Developed prepared training guides, Frequently Asked Questions and

User Manuals to be utilized by supervisors and cardholders.

Apply for cards using NetApps

Acquire a completed Employee Agreement form signed by each cardholder

and their supervisor

Train each cardholder on the proper usage of each card

Monitor all accounts for lack of activity and/or inappropriate

purchases

Must ensure that all supervisors/reviewers take the annual supervisors

training.

Must ensure all cardholders take the annual cardholder training

Must ensure all cardholders sign new employee agreement annually

Participate in Monthly Program Administrator and SAM refresher

training calls

Lift and replace restrictions as business needs dictate

Adjust spending limits, cancel or suspend cards

Help resolve disputes, provide resolution to business-related issues

by serving as the primary contact.

Ensure internal/external compliance with the SPCC policies and

procedures.

Ensure SWAM vendors are used whenever possible, review purchases

monthly to make sure the SWAM vendor set-aside program rules and

regulations are met and adhered to.

Run & analyze monthly reports for possible violations of the

SPCC/procurement guidelines that must be adhered to. Notify

procurement manager or any issues and suspend card usage as necessary

for repeat offenders.

Audit cardholders monthly to ensure all purchasing guidelines are

followed, only necessary purchases made and inactivity on cards to

determine whether they are needed or not.

Responsible for issuing all badges to new employees and renewing

expired badges. Replace lost badges and broken lanyards etc.

Maintain files and documentation for each badge issued as per Central

Office guidelines.

Assist in the monitoring and review of internet reports for potential

employee abuse or misuse.

Assist in the monitoring and review of long distance and other

telecommunications reports for employee abuse or misuse. Ensure all

long distance telephone calls are certified and reimbursed on a

monthly basis. Store and maintain all files for audit purposes.

Strong working knowledge in the call accounting software. Assist in

running internal reports and in making computerized phone system

changes as necessary.

Issue purchase orders as necessary.

Order all office supplies for department.

Serve as backup to Admin & Office Specialist III's in Facilities,

Inventory and Procurement.

Enter Bid Tabs for Procurement

Help revise and update the Continuity of Operations plan.

Help Security Manager conduct practice fire drills, also serve as

back-up for fire alarms and the telephone system in security managers

absence

Developed and maintain the MSDS book located in the Front Lobby.

Total reconciliation of the VITA invoice which now includes all

cellular services as well as the landlines for the Lynchburg District

- maintain spreadsheet and ensure that all lines are properly coded

for distribution on a monthly basis.

Prepare and send out Quarterly Administrative Services Newsletter.

Contract Administration - Maintain policies & procedures, quarterly

compliance reviews and audits on the 6 contractor work sites.

Inventory and purchasing office supplies, office equipment.

April 2005 - May Management Consulting, Inc. Bedford, VA

2006

Store Manager

Train all new employees on the computer system, policies, and

procedures.

Perform all inventory counts and adjustments.

Research all inventory discrepancies.

Order all stock and parts as needed.

Provide customer service and ensure parts acquired in a timely

fashion.

Receive all mail.

Enter all vendor invoices into Counterpoint.

Bill all parts to customers on a daily basis.

Audit records for all stores in region for accuracy, do spot checks to

make sure inventory policies and procedures are followed as well as

records or accurate.

Accounts Payable

September 2003 - Piedmont Fleet Services Lynchburg, VA

April 2005

Office Manager

Daily cash reporting, bank reconciliations and general ledger entries

Bank account administration, open and close bank accounts, negotiate

rates and terms, manage service charges and fees

Answer telephones and greet customers.

Train all new employees on computer system and policies, procedures.

Orient new employees regarding benefits.

Installed computer diagnostic program / developed and implemented

hands on training process for utilizing program and acted as main

support contact.

Trained mechanics individually and in a group setting on a new touch

screen computer maintenance system.

Human Resources

Accounts Payable

Accounts Receivable

Payroll

Billing

Fuel Ordering & Invoicing

Back up Shop Foreman

Back up Parts and Inventory

Develop and create and print oil change labels, business cards, phone

book ads and advertising flyers utilizing various computer programs.

Education

1993 Altavista High School Altavista, VA

High School Diploma

2008 - Attending Penn Foster Online College and working towards an

Associates Degree in Business Management

References & Salary Requirement

References are available on request. Salary requirements are

negotiable.

Contact this candidate