Customer Service Representative

Jennifer E. LETOUZEY

*** ******** ****** -- *********, ** 24503

Phone: 434-***-**** E-Mail: **********@*****.***

PROFESSIONAL EXPERIENCE

NATIONWIDE, Insurance Co. (Lynchburg, VA) 2008 – Present

Resolution Specialist – Service Division

- Researching and resolving inquiries/problems from internal and external customers regarding assigned products.

- Interpreting contract and/or product provisions, internal procedures and controls, and state and federal regulations

that apply to assigned products.

- Investigating and analyzing service problems and trends uncovered through inquiries and assisting in developing

corrective actions.

- Monitoring service activity and maintaining detailed documentation regarding inquiries.

- Maintaining in-depth knowledge of assigned products and processing systems.

- Assisting in conducting and coordinating the internal training of other service representatives.

J.CREW Group Inc. (Lynchburg, VA) 2006 – 2007

Customer Service Representative – Customer Service Division & E-Commerce

- Researching and resolving billing inquiries from internal and external customers.

- Understanding and mediating customer complaints.

- Processing internal and external purchase orders.

- Upsaling products and services. .

- Maintaining in-depth knowledge of assigned products and processing systems.

- Assisting in conducting and coordinating the internal training of other service representatives.

KIRKLAND’S, Inc. (Lynchburg, VA – Roanoke, VA) 2005 – 2006

Assistant Supervisor – Retail Store

- Effectively executing promotional merchandising plans and maintaining presentation standards as directed by the

company.

- Protecting and maintaining company assets and resources to include, but not limited to, cash control, inventory,

product handling and physical facility to prevent theft.

- Ensuring store effectiveness as outlined by the Operations Manual.

EDUCATION

LIBERTY UNIVERSITY (Lynchburg, VA) 2004 – 2008

Bachelor of Science in Psychology

Minor: Family and Child Development

VOLUNTEER WORK

Cedar Ridge School (Hagerstown, MD) 2003 (6 Months)

Establishment for Kids with Behavioral Disorder

- Teachers aid, one-on-one tutor, supervising group activities and assisting in confrontational restraints among

students.

Maple Grove Church (Lapeer, MI) 2000-2002

- Developing lesson plans, assisting in teaching activities.

Therapeutic Equestrian Center (Metamora, MI) 1998-1999

- Assisting handicapped individuals to develop therapeutic skills through horsemanship training.

OTHER

Computing: Proficient in Microsoft Office, Internet Explorer

License: Property and casualty Insurance License – Type 058

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