Human Resources Customer Service

Human resources professional with an extensive background in developing,

implementing, and communicating workable HR policies. Adaptable to

shifting business circumstances with proven ability to priorities key work

issues to get the job done, and done well. Proactively strive to ensure

great customer service that fosters and maintain productive business

relationships

COMPETENCY PROFILE

. H/R administration: Highly skilled in process, procedures and

employment transactions. Competent in maintaining and safeguarding

employee personnel records ensuring compliance with all federal, state

and local laws.

. Employee relations: Solid knowledge of issues that must be observed

and managed throughout the employment cycle. Advisor to managers and

employees on the interpretation of H/R policies and procedures.

. Recruiting: Proficient in the recruiting process including sourcing,

recruiting and interviewing exempt and non-exempt candidates.

. Training: Knowledgeable of compliance and regulatory training,

transaction processing, safety and security. Perform training of new

hires and benefit orientation.

. Safety and security: Highly experienced in monitoring, updating and

implementing corporate safety/security and OSHA regulations to ensure

compliance.

. Business metrics: Knowledge of workplace metrics, skilled at tracking,

compiling, analyzing and communicating business performance on major

business goals.

. Computer proficiency: Technical aptitude, skilled in MS Word, Excel,

Power Point, Access, Lotus Notes and PeopleSoft.

WORK HISTORY

ClearOptions, Human Resources, Safety and Operations 2008-

2009

Senior Human Resources Associate on human resources, safety implementation

and administration of policies, and procedures.

SHAW INDUSTRIES, Human Resource, Safety and Operations 2000-2008

Technical advisor on human resources, afety implementation and

administration of policies, and procedures.

LEVI STRAUSS & CO., Human Resources, Safety and Operations 1997-

2000

Consultant on human resources, safety, implementation and administration of

policies, and procedures.

BRIDGERS, GELTZ AND ASSOCIATES, Senior Consultant 1995-1996

Source, recruit, interview and recommend candidates to various

corporations.

EDUCATION

Tennessee Technological University, BS Economics and Finance

MILITARY STATUS

Honorable discharged veteran

CONTINUOUS EDUCATION /CERTIFICATES

.Hay Basic Job Analysis and Job Evaluation .The Predictive Index

.Six Sigma Green Belt .Effective Recruiting

.Behavioral Based Safety .Workplace Violence

Prevention

.Investigating Employee Misconduct .Zenger Miller Frontline

Leadership

.Finance for non Financial Managers .Effective Presentations

Skills

.How to Measure Human Resources

VALUE CREATION AND COST SAVINGS ACHIEVED

. Completed and implement six sigma project that reduced turnover from

21.9% to 11.10%.

. Completed and implemented a performance management six-sigma project that

accomplished an annual cost savings of $214,000.

. Put into practice a new employee orientation program that shortened

training time reduced new hire turnover and absenteeism.

. Implemented new employee opinion surveys, integrating improvement

opportunities into action plans creating employee's trust and a

productive workplace.

. Managed the administration of human resources services, policies,

procedures and controls that ensured compliance with corporate

principles, federal and state laws.

. Conducted investigation on various forms of misconduct. Responsible for

gathering the facts and statements to reconcile misunderstandings or

misconduct.

. Implemented structured and panel interviewing that successfully

identified candidates to fill hourly and salaried positions that resulted

in improved retention and reduced turnover

. Identified legal requirements and government reporting regulations

affecting human resources functions and ensured policies, procedures, and

reporting were in compliance.

. Interpret plan procedures and policies and determine proper course of

action to constructively resolve escalated customer service issues on

various employee benefit programs.

. Prepared, and conduct meetings for employee information presentations to

help employees obtain information and understand company benefits

programs.

. Document, and maintain administrative procedures for assigned benefit

processes, to ensure compliance with applicable government regulations.

. Accurately maintained the safekeeping of HRIS information and the

appropriate flow of confidential employee information.

. Coached and counseled employees on human resources programs, policies and

procedures.

. Conducted training programs focused on legislative issues and human

resources programs that supported business issues and awareness of legal

compliance.

. Monitored and communicated budget of human resources operations.

. Developed, implemented and coordinates employee recognition programs.

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