Customer Service Manager

Barbara Anne Pannone

*** ******* ******

Rome, New York 13440

315-***-**** (home) or 315-***-**** (cell)

*********@*****.***

Objective

To become an integral part of the team, and advance my position through

hard work and loyalty.

Qualifications

I am loyal, honest, trustworthy, reliable, and responsible. I am eager

to learn and have the ability to retain information. I possess strong

leadership qualities as well as being personable and friendly.

Education

Rome Catholic High Class of 1980 Majored in Business

Admin.

Army School of Correspondence 81-83 Administrative

Wang Institute 82-83 Computer Programming (DOS)

Utica School of Commerce 86-88 Business Management

Utica School of Commerce 00-01 Computer Programming

Work Experience

2004 - present Barbi-Q's Restaurant Owner/Operator

1327 Floyd Ave., Rome, NY

Assumed all responsibilities associated in running both a small diner and a

mobile unit, including, but not limited to: ordering, stock, restock, prep

work, cooking, bookwork, answering phones, taking orders, setting up

deliveries, delivering, waiting on customers, collecting cash, washing

dishes, cleaning, interviewing, scheduling, catering (large and small

events), hiring, & firing.

2003 - 2004 APAC Customer Services Customer Service Rep.

131 Genesee St., Utica NY

Answered customer calls for T-Mobile concerning troubleshooting, bill

payment, bill adjustments, plan changes, phone upgrades and replacements.

1999 - 2003 Stay at home mom

Barbara Anne Pannone

925 Calvert Street

Rome, New York 13440

315-***-**** (home) or 315-***-**** (cell)

*********@*****.***

Work Experience (cont.)

1995-1999 Garage deFrance Customer Relations

Manager

Meadow St., Ithaca, NY

Insured customer satisfaction at a very busy Mercedes Benz, Audi,

Volkswagon, Nissan Dealership. Provided salesmen with daily log sheets

and personally called and visited prospective return buyers and "orphan

owners". Increased sales and decreased advertising costs.

1988 - 1995 Stay at home mom

1983 - 1988 Friendly's Supervisor

Genesee St., Utica, NY

Started on the fountain, went to grill, and eventually became

supervisor. Oversee waitresses, cooks, fountain workers, train new

employees, cash customers out, change from breakfast to lunch and lunch

to dinner, cash out at end of day.

1981 - 1983 U. S. Army Admin. Specialist

Worms, Germany

In charge of job placement of incoming personnel into a 10,000 man

battalion containing 110 companies.

1982 - 1983 Officers Club Waitress

Worms, Germany

Served customers at the club 4 nights a week, Sunday Breakfast, and

private parties.

References Available Upon Request

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