Quality Assurance Project

Bobette Bell

*** ********** *****

Little Elm, TX 75068

972-***-**** (hm)

214-***-**** (mobile)

*******.****@***.***

PROFESSIONAL PROFILE:

. Quality Assurance Engineer and Software Test Specialist.

. Participated in Unit, Integration, End-to-End, and Regression Test

Phases.

. Test types performed: data integrity, acceptance, stability, state

transition, error and error recovery, security and negative testing.

. Experience using Mercury Tools: QuickTest Professional, Test Director

and Quality Center

. Test and analysis of RDMS applications using SQL.

. Knowledge of Access, Oracle, and SQL Server databases

. Knowledge of Unix commands and file manipulations.

. Proven Quality Assurance and testing methodology.

. Experience in DRP (demand resource planning) forecasting tools.

. Test experience using the AMDOCS/ Telegence application's as well as

Phoenix applications.

. Excellent people and communications skills.

. Strong technical background.

. Ability to learn and adapt to new projects quickly.

. Ability to prioritize and manages time efficiently.

TECHNICAL SKILLS:

Operating Systems: XP, Windows NT, Windows 2000 Workstation and Server,

.NET, NT 4.0 Workstation and Server, Windows 95, 98

MS-DOS, and Unix

Relational Databases: Oracle 8i/9i/10g/11i, SQL Server v7.0-9.1,

Access, DB2, OLAP

Software Applications: MS Office Professional Suite 97/2000/XP/2007, MS

Project, Internet Explorer, Visio, AMDOCS/Enabler,

Phoenix, Rational Clear Quest, JackTrack, ZTracker,

Sharepoint, Informatica Tools, Business Objects

Test Tools: Mercury Interactive Test Director 7.2 - 8.0.1, Quality Center

9.0-10.0

EMPLOYMENT EXPERIENCE:

Frito Lay North America December 14, 2009 -

March 19, 2010

Business UA Analyst - Contract

Project Matrix

Performed UA Testing of a new sales solution tool to replace existing

multiple tools used in the current system today for the users in the Field.

. Daily meetings with the Business and Development groups to insure we are

delivering a product which will upon pilot launch replace the need for 3

reporting platforms.

. UAT testing of the SDW and TGT applications against the OLAP, DB2, Unix

platforms to assure we are defect free as we near deployment to the

first "Pilot" of the handheld tracking device.

. Troubleshooting issues and working with the various teams to expedite and

get the issues resolved in a timely manner.

. Testing of a new Mobile Device (AT&T Tilt) creating surveys for the

business and uploading via ETL to a remote server for processing.

Validation of reports generated from survey against the various databases

and OLAP servers.

AT&T Wireless September 28, 2008 - July 31, 2009

U-verse IST Test Analyst and Defect Manager - Contract

Project Matrix U-verse Cross Conversion

Lead multiple teams in testing and resolving Critical defects as a result

of integration testing on mulitple platforms.

. Current responsibilities for this contract have been to manage all Sev1

and Sev2 (Critical and High) defects as well as retesting the defect

after fixes.

. Work in conjunction with the developers and test team to determine

severity of defects and aid in getting defects thru to resolution.

. Held a Daily Defect Call with ALL essential Applications personnel to

determine "fix" path for defects and prioritize fixes based on their

severity and criticality to the release.

. Worked in conjunction with the test team's and the developer's for each

application to assure that defects were clearly understood and the right

parties were attending the defect calls / bridges to find conclusive

investigation criteria to "fix" defects in a timely manner.

. Updated management daily as to number of defects and current status of

each defect thru use of Clear Quest, Jack Track and Quality Center Defect

tracking tools. All information was put into an Excel Spreadsheet that

was broken down by defect and application assigned, severity, blocking

factor, and current status of each defect. This information was then

formulated into a spreedsheet and sent to all involved test/development

personnel as well as to management for Leadership calls that occurred

daily.

PepsiCo September 2007 - August 2008

Systems Test Analyst - Contract

Project Matrix -Order Forecasting Systems (DRP - Demand Resource Planning)

Testing of new additions as well as modifications to an existing resource

forecasting system.

. Created all of the System Test Strategy documentation which included;

Master Test Strategy, Test Plans, Test Cases, Peer Review Forms, Test

Summaries and Risk Assessments.

. Participated in the Test Strategy meetings with business groups and end

users to further determine the business needs.

. Utilized Quality Center to store requirements, maintain test cases and

test scripts and track defects

. Testing and validating 'front-end' Web applications utilizing SQL queries

via Golden query tools and validating report generation was a match to

front and back end using Informatica Reporting Tools and Business

Objects.

. Provided a "Proof of Concept" to the client via Excel showing testing

results from all Web apps to query results thru to final Informatica

report generation.

. Test Liaison to the Business / End Users for each new test release.

Conducted weekly roundtable with the Business to demonstrate new

processes being tested and benefits to the end user.

. Reported and escalated issues affecting project timelines, defect

resolutions and daily / weekly status.

. Aided developers in Unit Testing when timeline constraints were of the

essence.

. Performed Ad-Hoc testing for all new projects to insure there were no

defects to the downstream applications.

. Performed testing of other applications in between releases of

responsible application.

. Helped to write the "On Boarding" documentation for new hires and

contractors stored in Sharepoint .

. Other duties as assigned by the test manager

Cingular Wireless November 2006 - September 2007

ETQC IST Sr. Test Lead - Contract

Project Matrix - Order Processing System

Assist in testing the v9.3/9.4 initiative for Cingular Wireless and AT&T

Multi Platform testing of Phoenix, Telegence, PDC1 & 2, Opus, and Amdoc

Enabler PostPaid Services.

. Test Lead responsible for 12 application test analysts handing out daily

test case assignments as well as trouble shooting issues and following

issue's thru to resolution.

. Created Integrated System Test Strategy Documents.

. Created Test Cases for Phoenix and Telegence application's as well as

aiding in test case creation for PDC1, PDC2 and OPUS, and Amdocs.

. Supported the testing of the Amdocs Enabler flexible real-time rating and

billing systems for voice and data.

. Tested various types of bundled accounts and accounts with rollover

usage.

. Performed negative testing in Phoenix and Telegence adding after market

products to see how the billing would handle the add-ons.

. Aided in the creation & management of the Project Schedules.

. Scheduled and helped to manage regular daily and weekly meetings

regarding the testing effort.

. Acted as the Integration Point of Contact and Quality Driver.

. Reported and escalated issues affecting project timelines, defect

resolutions and daily / weekly status.

. Assured development and participated in the execution of IST Test Cases

on all platforms.

. Solicited the business participation when appropriate.

. Created and processed accounts in both Phoenix Order Processing System

and Telegence environments following flow thru to the various AT&T

downstream systems.

. Other duties as assigned by Test Manager.

Cingular Wireless August 2005 - November 2006

Test Analyst III - Contract

Project Overview - WMS Warehouse system

Hired to test functionality and regression of Cingular's Warehouse

Management (WMS) and their Reverse Logistics management systems, as well as

aiding in the planning of such systems upgrades and rollouts.

. Hired to create and execute manual tests and scripts for the Integration

and Regression and End-to-End test phases.

. Create and maintain all upgrade and functionality test scripts and

documentation for assigned application systems throughout project life

cycle.

. Utilized Test Director to store requirements maintains and run test cases

and scripts, and defect tracking.

. Maintained the Wireless phone and SIM spreadsheets used for functionality

and regression testing.

. Responsible for the training of all new analysts to the Warehouse

Management System department.

SunGard Energy Systems, Houston, TX January 2005 - April 2005

Exxon Mobil, Houston, TX March 2004 - December 2004

The Apex Group, Houston, TX June 2003 - February 2004

Hewitt, Inc., Houston, TX August 2002 - May 2003

Centex Financial Services, Dallas, TX

1992 - Aug. 2002

EDUCATION:

Texas State Technical College - Waco, TX 1987-1990

Associates of Applied Science - Computer Science

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