Engineer Project Manager

I am a successful, result-generating professional, with an extensive range

of technical experience and knowledge. Process oriented and practical

problem solver with emphasis on quality, customer service, teamwork and

organization. Experience in Computer Architecture, Vendor Management,

Solution Selling and Customer Service. I have been deploying enterprise

class servers for over fourteens years.

. Technical Project Manager

. Field Services

. Hardware Engineer

. Sales Engineering

. Product Manager

. Manufacturing Engineer

PROFESSIONAL EXPERIENCE

MODIS, Lawrenceville, GA 2009 - 2009

Modis is in the business of deploying human intellectual capital to help

your organization meet its information technology goals.

Senior Regional Technical Leader - Field Services

I was responsible for the day to day operations of field personnel in a

multi-million dollar Hewlett Packard server refresh. I organized and

managed field services, inventory, communications and reporting.

Accomplishments:

I managed 11 regional leaders and 500 plus field technicians working on 2

separate installation phases within over 1900 Home Depot stores.

VANCOST SYSTEMS., Bethlehem, GA 2007 - Present

VanCost Systems offers VOIP, data, web and security solutions. VanCost

Systems sells desktops, servers, storage, notebooks, software and

networking solutions to small and medium-sized businesses covering a wide

variety of business types, and geography's. VanCost Systems has

partnerships with Asus, Microsoft, Intel, Dell, Acer, Critical Links &

more.

Hardware Engineer

I am responsible for researching, planning, coordinating and recommending

software and system choices. Responsible for developing cost analyses,

design considerations, and implementation time-lines. I am responsible for

requirements gathering and new system implementation. Subject matter expert

for product hardware and repair team.

Accomplishments:

I am responsible for developing all current partnerships, setting up the

depot center, web site design and new product testing.

SECURE COMPUTING/CIPHERTRUST, INC., Alpharetta, GA 2005 - 2008

Secure Computing/CipherTrust is the global leader in messaging security.

Protecting against inbound threats and providing safeguards for outbound

compliance, CipherTrust supports multiple messaging protocols including e-

mail, instant messaging and Web-based mail. They use Dell, IBM, Intel, and

Super Micro servers, with MySQL for FreeBSD or Redhat.

Factory Engineer

Analyzed requirements from Engineering, Product Management and Field

Services and created hardware product design specifications for vendors to

follow. I directed quality and performance analysis of server, packaging,

branding and shipping vendors. Subject matter expert for product hardware

and repair team. Responsible for the hardware product line supporting the

Messaging Division.

Accomplishments:

I was responsible for all server appliance vendor relationships with a 7

million dollar annual expense budget. I implemented an Engineering Document

Control System. I directed the design, testing and implementation of all

current hardware platforms. I managed the Dell OEM relationship. I managed

WEEE and RoHS certifications.

ADTECH GLOBAL SOLUTIONS, Alpharetta, GA 2004 - 2005

Adtech Global Solutions provides outsourced embedded technology solutions,

systems integration solutions, client services, support, help desk, and

call center solutions for original equipment manufacturers (OEM),

independent software vendors (ISV), and value added resellers (VAR). They

use Axiomtek, Advantech, Rackmaster Systems, RadiSys, Dell, HP, Intel, IBM,

and customized servers.

Pre-Sales Engineer

I identified hardware solutions for independent software vendors such as

Genesys, Syntellect, Vertical, and Witness to name a few. Provided

technical sales support for Account Managers and presented technical

portions of custom sales presentations. Performed Sales Operations duties

such as creating quote templates and price tables also responsible for

hardware product management including selection, testing, and qualification

and directed new hardware projects from goal setting through risk

assessment.

Accomplishments:

I worked with the business development manager to secure new business from

The Weather Channel Interactive, Noble Systems, and Nuance. I acted as the

project manager on The Weather Channel Interactive support services

contract.

MELITA INTERNATIONAL/DAVOX CORPORATION/CONCERTO SOFTWARE, INC., Norcross,

GA 1995 - 2004

Concerto Software is a predictive dialer software solutions vendor. They

use IBM pSeries servers, HP Proliant servers, Sybase for AIX or Redhat,

appliance telephony servers from Concerto, Axiomtek or Advantech with

Aculab or Concerto digital network access boards. The desktop application

is either a browser-based application with java connectors or a SDK to the

dialer with COM connectors.

Senior Hardware Engineer 2002 - 2004

Analyzed requirements from Product Management, Users Groups and Field

Services also responsible for hardware product management including

selection, testing, and qualification and directed new hardware projects

from goal setting through risk assessment. Managed Vendor relationships and

was the technical point-of-contact for Hewlett Packard, Intel, IBM,

Raidtec, etc. Developed "Request for Information" documents and reviewed

vendor submissions.

Accomplishments:

Lead the certification of three new database servers and three new

telephony servers as well as new storage arrays, hubs, cabinets, and

LCD/KVM units. I presented HP and IBM high availability solutions to

product management. I created bios, firmware, and driver deployment scripts

for new servers. Developed installation and service guides and presented

subject matter expert material to field service, support, and sales teams.

Senior Solutions Consultant (Pre-sales) 2000 - 2002

Identified call center solutions and best practices for customers such as

UPS, Southern Company, Wachovia, GE Capital Corporation. I leveraged

existing technology within new Davox call center solutions. Replied to

"Request for Proposals" documents. Created Return on Investment documents.

Accomplishments:

I helped two regional and one national account representative reach their

annual sales goals. I presented subject matter expert material to team

members and other Solutions consultants.

Channel Sales Engineer 1998 - 2000

Provided technical sales support for Channel Managers and Business

Partners, and presented technical portions of custom sales presentations.

Identified and evaluated potential business partners with complementary

technologies (e.g., Siebel, Onyx, Witness, and Nice). I also supported

government account representatives. (e.g., GSA, FDA) Provided technical

support for Field Service Engineers and was the Engineering liaison. I

performed product installations at customer sites.

Accomplishments:

I created alpha level integrations between EShare products and large

potential partners like Siebel and Witness. I installed EShare solutions at

over 50 sites ranging from small businesses to over 1000 agent seats.

Became the "go to guy" for installation questions and new software patch

administration.

Technical Analyst Field Services 1997 - 1998

Field Service Engineer 1995 - 1997

CAREER NOTE: Additional experience as Energy Auditor for Xenergy Inc.,

Binghamton, NY (1992-1995), Assistant Director of Physical Plant for Elmira

College, Elmira, NY (1987-1992).

TRAINING

Dell Fast-Track Dispatch Certified 2008

Solution Selling, Sales Performance International, March, 2001

Internetworking Fundamentals, The Seale Group, Inc., July 1996

UNIX Fundamentals, The Seale Group, Inc., September 1995

UNIX Shell Programming, The Seale Group, Inc., September 1995

UNIX System Administration, The Seale Group, Inc., September 1995

Certified UNIX Engineer, The Seale Group, Inc., September 1995

EDUCATION

AA, Computer Science, Elmira College, Elmira, NY, 1989

TECHNICAL SUMMARY

Systems: Windows (XP, Vista, 2003, 2008) UNIX, Linux, AIX

Hardware: Servers, Desktops, Notebooks, Storage

Software: Microsoft Office, Visio, Project, LAMP

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