Sales Customer Service

Albert Walker Jr

*** ******* ******

Jersey City, NJ 07306

Phone: 201-***-****

Cellular: 917-***-**** Office: 646-***-****

Email: **********@***.***

Career Summary:

Results oriented, highly successful hands on Business Management Consultant with New Business Development, Sales Management,

Marketing & Recruitment skills along with a proven track record in Sales management, Business to Business Sales & Service.

Excellent experience leading sales & recruiting teams including mentorship and ongoing producer training/development. Management experience

includes strategic product positioning, supporting marketing efforts, budget forecasting, and some operations leadership. Ability to capitalize on

cross selling opportunities and working independently to source new business leads.

Demonstrated understanding of management techniques, sales, marketing and recruiting process with the ability to handle multiple tasks

simultaneously and work in fast-paced environments.

Extremely efficient in dealing with C – level executives, senior level executives, management individuals and business owners

Performs consultative presentations, consultative problem solving. Provides employer with creative & strategic thinking with superior

communication, listening, and written, verbal, analytical technical knowledge packaged with mentoring, leadership and an entrepreneur

spirit.

Software Knowledge: Microsoft Office Suite (applications such as Word, Excel, ACT for Lotus Notes & more)

Professional Licenses:

New Jersey & New York State Insurance Property & Casualty

New Jersey & New York State Insurance Life, Accident & Health

CIC Certification In Process

Professional Experience:

2/2007 – Present

Northwestern Mutual Financial Network – New York, New York

Director of Sales, Marketing & Client Services

Commercial & Personal Lines – Individual & Group Health Insurance Sales & Service

• Performs proactive telephone cold calls and field calls to established New Business and cross sell existing clients to create

increased revenue generation opportunities

• Manage, recruit and train office staff, solicit new business using enhanced sales techniques, including but not limited to, the

development and use of prospect profile and client databases, quote follow up and referral acquisition processes; and the

application of information gathering skills which enable the recognition and definition of client needs.

• Provides customer service support and maintenance to existing customer account base relationship of approximately 1,200+

clients.

• Counsel’s clients concerning coverage and/or policy changes to ensure the highest level of customer satisfaction, customer

retention, and maximization of revenue.

• Provides timely response and resolution to incoming customer calls regarding protocol changes, service issues, request for

additional services and related customer inquiries.

• Place customers in appropriate market using company and agency prescribed guidelines.

• Successfully navigates required computer applications, carrier application, Intranet, contact management systems.

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• Recognize and maintain fiduciary responsibility to collect down payments and premiums and to protect customers’

confidentiality and privacy in accordance with company and regulatory requirements.

• Executes and facilitates Insured’s service requests, while anticipating account rounding and cross selling opportunities.

• Complete training and continued education and professional development programs, as required.

• Learned and understands all products offerings to become a subject matter expert

• Submits weekly marketing and statistical reports

• Recognizes and proposes sales and promotion activities to increase new sales and retention, through a thorough

understanding of products and services offered.

• As approved by management, represent organization in public forums to enhance networking and sales opportunities.

• Supports the sales and service of all the organizations products and benefits.

• Complete related tasks and duties as directed by Senior Level Management.

• Devotes 65% (sixty five percent) of efforts to new business sales.

• Established intern marketing program to assist in sales development & customer service

1/2006 – 9/2006 Hagedorn & Company – New

York, New York New Business Development – Commercial Insurance

Accounts

8/2004 – 1/2006

Bermack, Champion & Lewine – New York, New York

New Business Development – Commercial Insurance Accounts

• The position responsibilities at Hagerdorn & Company and Bermack, Champion & Lewine were identical

• Products marketed were Business Owner Policies, Workers Compensation, General Liability, Professional Liability, Commercial

Property, Commercial Automobile and Group Health & Life

• Responsible for developing marketing strategy for new business development for commercial & personal line accounts

• Cultivation of lead generation via cold calling, telemarketing & referrals

• Analyzed the prospect’s organizational structure and or current coverage’s to ensure that clients’ coverage requirements will be met when

policy is issued

• Worked with prospects and clients to complete applications required by insurance companies

• Prepared new business submissions to submit to insurance companies and underwriters

Reviews and analyzes issued policies with clients to determine accuracy and adequacy of coverage

3/2004 – 8/2004 Allstate Insurance Company White Plains,

New York R3000 Exclusive Allstate Agent Training Program

• Completed Allstate exclusive agent training program

• Development of an Allstate start up exclusive agency for a Manhattan location

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• Responsible for New Business Development for Commercial & Personal Lines

• Marketing of Life, Health, Accident, Disability, Property & Casualty insurance products

• Target market major corporate clients, small business owners & individuals Consulted with prospects to determine the proper

coverage for their needs

• Inputted prospects information in to the “AllStar System” for the Allstate underwriting department to review and risk access.

• Worked with “Allstate External Broker Partners” to write commercial business rejected by Allstate underwriting guidelines.

• Cultivated sales leads via cold calling, seminars, trade shows & referrals

3/1998 – 3/2004 Upscale Systems, Inc. New

York, New York

Business Consultant

Executive Recruiting Technical

Staffing Manager Account Executive New Business Development, Account Management, Sales Management, Recruiting

and Staffing

• Performed on site & off site professional staffing solutions, office management, sales management and sales development

for corporate clients

• Development of total staffing solutions, strategy and resource allocation for Dot Coms, E Commerce start ups, International

Telecommunications Technology and Insurance Organizations

• Performed New Business Development and overall management of recruitment strategies for various clients

• Coordinated and drove the RFP, RFI, and proposal efforts for corporate clients

• Coordinated, drove, and delivered presentations to prospects and customers

• Decreased cost per hire and eliminated search agency and advertising fees for corporate clients

• Provided hands on cold calling, Internet, Job Fair, College and networking recruiting services for technical, sales, marketing,

management, administrative and insurance personnel

• Directed client’s business direction, the competencies required for the success of the clients’ business units and acted as a

consultant to the customer to deliver successful staffing strategies, sales and sales management

• Managed and Trained clients staff on various computer systems and sales techniques

1/1997 – 3/1998 Claremont Technology Group

Basking Ridge, New Jersey

Account Manager/Senior Technical Recruiter

• Developed sales, marketing and recruiting strategy for sales and recruiting team

• Developed training program for sales & recruiting team

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• Provided support to various strategic service groups within Claremont’ business units

• Developed and implemented creative recruitment strategies to reduce cost per hire and to attract high caliber talent for all

exempt level technical and senior management positions

• Consulted with hiring managers in the evaluation, recommendation and selection of internal and external candidates for key

technical positions within the company

• Used knowledge of compensation, benefits and relocation practices in preparation of offer packages

• Coordinated recruitment, advertisement, job fair and minority recruitment activities

• Cultivated and maintained relationships with Deans, Department Heads and Placement Directors at targeted colleges and

universities

• Conducted on campus interviews with students and alumni participating in campus job fairs

1/1996 – 1/1997 Electronic Data

Systems (EDS) New York, New York

Sales &

Senior Technical Recruitment Manager

• Developed training program for sales representatives and recruiters

• Hands on management and support for Global Technology Securities Group

• Developed and implemented recruiting strategies for the division

• Cold calling, networking and Internet recruiting

• Coordinated the advertising, job fairs, open houses, and minority recruitment.

• Consulted with hiring managers to identify external and internal candidates for open positions

• Assisted other technical operation units in identifying technical professionals on an as needed basis

• Cultivated and maintained relationships with Deans, Department Heads and Placement Directors at targeted colleges and

universities

• Conducted on campus interviews with students and alumni participating in campus job fairs

10/1990 – 1/1996 Morgan Parker &

Johnson New York, New York

New Business

Development, Sales & Technical Recruitment Manager

• Developed sales, marketing and recruiting strategy for sales and recruiting team

• Developed training program for sales & recruiting team

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• Responsible for New Business Development and overall management of sales and recruitment functions

• Created and ensured that all leads for new or additional business were qualified and appropriately managed

• Coordinated and drove the RFP, RFI, and proposal efforts

• Coordinated, drove, and delivered the presentations to prospects and customers

• Participated in defining the scope, financial and resource attributes for a customer engagements

• Drive the contract process, calendar, negotiations and content to the status of a signed contract

• Define partnering requirements between clients and other third parties so that such are documented and reflected in a

prime/sub contractor agreement

• Developed new business, account management, recruitment strategy performed direct souring, networking, screening,

selection and closing of candidates.

• Preparation of advertising for recruitment purposes.

• Worked with outside vendors to identify prospective candidates

Education:

New Jersey City State University Jersey City, New

Jersey Economics

References:

Submitted Upon Request

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