Customer Service Sales
Resume:
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Drive
Franklin, WI Cell
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James Milton
Summary A recognized, results oriented professional leader with
twenty years experience in executive operations
management, which includes supply chain warehousing and
distribution, transportation/logistics, customer service,
procurement, technology implementation, acquisition
integration, and sales within the office products
industry. History of success in developing and
implementing business plans and operational changes in
order to increase productivity, meet changing customer
needs and exceed organizational objectives. Skilled at
building teams that utilize strategic planning and
partnering relationships to meet/exceed shared goals.
Adept in utilizing effective communication skills
combined with a strong analytical acumen that enhance
opportunities for success. Ability to translate complex
challenges into achievable action steps.
Experience CORPORATE EXPRESS, INC Office supply company with $5
2000-2009 billion in revenues
Wisconsin/Illinois/Indiana/Iowa Market
Oak Creek, WI
275,000 sq ft DC, $221M in annual Sales, $29.3M annual
Operations Budget
Vice President of Operations -Midwest Market
P&L and Direct Management team responsibility for
Warehouse, Transportation, Furniture, Purchasing,
Customer Service, Occupancy, and IT. (More than 200
FTE's)
Collaborate with sales leadership to provide innovative,
cost effective service solutions and provide operational
excellence to achieve market objectives.
Regularly interact with clients, suppliers, and other
third parties in an effort to achieve profitable
partnerships.
Develop goals in all core areas, monitor progress, and
implement improvement action processes as needed to
achieve results.
Work closely with senior executive team to assess and
improve current conditions and plan for future growth.
Manage progress and action plans through Key Performance
Indicator metrics and coaching and development of Direct
Report functional managers.
Ensure proper maintenance of all facilities, equipment,
and product.
Consistently administer company policies, procedures, and
best practices.
Achievements
Named 2005 CE Distribution Operation of the Year, as well
as 2004 & 2006 runner up. 2003 Division of the Year.
Oversaw market growth and operational expansion required
from market revenue growing from $60 million in 2000 to
$211 million in 2008.
In 2007, successfully facilitated the expansion,
construction and relocation of the market distribution
center, on time and under budget. (Moved from current
100K sq ft DC to a brand new 275K sq ft DC)
Implemented new servicing technologies including Pick to
Voice and Road Net
Requested to orientate and train new VP of Operations
within the organization
Page 2
James Milton BOISE CASCADE OFFICE PRODUCTS
Itasca, IL
Distribution Operations
1999-2000-Market Customer Service Manager, responsible
1989-2000 for all facets of 32 person call center operation
1997-1999-Administrative Services Supervisor, overseeing
local procurement, AP, AR, Sales Support, and E-Commerce
1996-1997-National Procurement Buyer, responsible for a
variety of functions related to the managing of inventory
and service level for 28 branch operations
1995-1996-Central Services Manager, responsible for all
activities of a 70 person department. Facilitated the
transition to a 300 person call center in Peru, IL.
1993-1995-Distribution Supervisor, responsibility for all
activities related to a pick, pack, and ship operation of
16,000 items in a 500,000 square foot facility
1991-1993-Special Order Buyer
1989-1991-Customer Service Rep
1985-1989 WAREHOUSE DIRECT OFFICE PRODUCTS Mount
Prospect, IL
REFERENCES AVAILABLE UPON REQUEST
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