Manager Project
Resume:
RE: Manager, Technical Services
Dear Hiring Manager,
It is with great interest that I provide my resume in response to your
recent opportunity posting on ResumeBook360 for the Manager, Technical
Services position.
Over the past 20 years I have been afforded many opportunities to develop a
wide range of skills that include engineering, operations, and sales. This
professional maturity now allows me to know exactly where my career
passions are and I believe that I can foster relationships and manage
projects exceptionally well. It is what drives me. In fact, I am in the
process of earning my certification as a Project Manager Professional
(PMP). Currently I work with my clients, other branch offices, and
functional operation teams to provide technical services to support mid and
large sized businesses.
Based solely on the requirements listed on the opportunity I know that I
can help you. I have included my resume for your review. However, I also
know that there is always more to a position than what is written in the
posting, and a person's resume is no different. I anticipate your business
is very fast paced, requires exceptional customer service to achieve repeat
business, and must be process driven. I look forward to hearing from you so
that we may discuss the specifics of this opportunity.
Best Regards,
Jeff Anderson
Summary: Over 20 years of professional experience in business
leadership, relationship based selling, account development, and project
management in several technical fields. People who know me will say that I
am committed to what I start, I think things through, I am always learning,
have deep relationships, and I exhibit consistent behavior.
Skills:
Business Researched Indiana business databases to identify prospects and
Development then implemented an on-line CRM (Customer Relationship Management)
database to track them. Conducted a cold calling campaign and
increased sales volume from $83K to $185K (a 122% increase) over a
three-year period. This included both organic growth (three
existing partners) and new client growth (addition of nine new
partnerships).
Developed CRM data entry protocols to maximize efficiency.
Currently responsible for system training to all new account
managers.
Found and currently developing over 1,000 prospects in the state of
Indiana.
Personnel Documented and implemented an operations philosophy focusing on
Management consistency, responsiveness, and preparedness to create a more
positive work environment. The resulting cultural shift helped to
increase gross profit margins from 36% to 46% (a 28% increase) and
provided organic customer growth.
Created an entrepreneurial spirit that fostered new leaders
including an operations manager and program managers from existing
staff. This gave team members a succession plan to work toward.
Project Aligned company's business processes to PMI's project management
Management book of knowledge by documenting required processes and developed a
knowledge base from past projects to use as a resource.
Participated in a 6 month Cummins (company's client) sponsored
Six-Sigma continuous improvement project that resulted in process
time savings of over 70% (a break through improvement) to one of
the company's longest running programs. DMAIC methodology (Define,
Measure, Analyze, Improve, Control) instilled to all project
leaders and required on all operation based programs.
Piloted a new legacy as-built parts catalog program at Komatsu
America's construction equipment division in Vernon Hill, Illinois
(company's client). Transferred program to company's internal
Indiana office then recruited and trained a team of technical
writers and illustrators to support the growth of the relationship.
Provided continued program leadership and through DMAIC
methodologies achieved Zero Defect status eliminating the need for
Komatsu America to proof the outsourced work that was done by our
team.
Led a paradigm shift at Siemens Power Corporation's technical
publications department from using desktop publishing personnel to
resident subject matter experts writing new material directly from
engineering supplied data. Networked through company to add
electrical, instrumentation & control, and construction
department's publications needs as well. Wrote Guide to
Publications to create a standard across all manuals and between
writers. Re-organized all technical manuals to a common navigation
structure allowing users with little experience to find information
quickly. This created consistency across the company and improved
quality and efficiency.
Professional Experience
Confidential; Indiana November 1998 to Present
Provider of engineering services that includes design, CAD, technical
publications, and on-site support.
General Manager (January 2005 - present)
Develop long-term account relationships with executives, engineers, and
project managers to provide a wide range of engineering based technical
services to support mid and large sized businesses. Focus is on blending
the right mix of resources to support the customer's scope, budget, and
schedule goals through effective project management.
Operations Manager (April 2000 - January 2005)
Develop staff and project workload for company's center of excellence in
Columbus Indiana.
Program Manager (July 1999 - April 2000)
Led and developed the Komatsu America technical publications program for
company.
Technical Writer (November 1998 - July 1999)
Created legacy parts book authoring process on-site for Komatsu America's
division in Vernon Hills Illinois.
Siemens Power Corporation - Fossil Division; Milwaukee, WI June 1994 to
November 1998
Lead Technical Writer (June 1997 to November 1998)
Planned and coordinated all documentation for all projects. It also
included writing installation manuals, assembling vendor product manuals,
and representing the department on technical issues.
Technical Writer (January 1995 to June 1997)
Wrote installation, commissioning, operation, and maintenance manuals for
assigned projects. Self managed the assignments.
Associate Writer (June 1994 to January 1995)
Edited engineering derived instructions and assembled varying manuals.
Turbine Consultants, Inc.; Milwaukee, WI June 1990 to November 1994
Project Engineer (June 1991 to June 1994)
Made thermal efficiency measurements and calculations for power utilities
and reported the findings. Also provided on-site technical direction to
union contractors for the repair of steam and gas turbines.
Mechanical Engineer (June 1990 to June 1991)
Managed a 12 user Novell network and provided thermal calculations for
finite element analyses of steam turbines.
Educational Background
B.S. Mechanical Engineering Technology (08/1990), Milwaukee School of
Engineering Milwaukee, WI
. Energy Emphasis - Power and HVAC
. Passed Engineer-In-Training (Fundamentals) Exam in October 1989, 6
months prior to graduation.
. Over 52 PDUs (Professional Development Units) in Project Management
Continuing education, seminars, and self-study books
Basic Supervision - Seminar Little Black Book of Connections-6.5
Assets for Networking
Changing the Picture by Zig Ziglar Your Way to RICH Relationships by
Jeffrey Gitomer
Closing Techniques by Stephan Schiffman Little Red Book of Selling - 12.5
Principles of Sales
Cold Calling Techniques by Stephan Greatness by Jeffrey Gitomer
Schiffman
Developing the Qualities of Success by Mastering the Complex Sale by Jeff
Zig Ziglar Thull
Execution - The Discipline of Getting Project Management Professional (PMP)
Things Done by Exam - PMBOK
Larry Bossidy & Ram Charan Guide - Forth Edition Aligned -
Skillsoft On-line Course
From Good to Great by Jim Collins PMP Certification for Dummies by Peter
Nathan and
From Losers to Winners by V. Clayton Gerald Everett Jones
Sherman
How to be a Better Proofreader - 7 Habits of Highly Effective People by
Seminar Stephen R. Covey
How to Be a Better Technical Writer - Swim with the Sharks Without Being
Seminar Eaten Alive by
How to Handle People with Diplomacy and Harvey Mackay
Tact - Seminar
How to Think Like a CEO: The 22 Vital The 12-Hour MBA by Dr. Milo Sobel
Traits You Need to
Be the Person at the Top by D. A. The Goals Program by Zig Ziglar
Benton
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13818 Scott Drive
Carmel, Indiana 46032
317-***-**** Cell
Jeff Anderson
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